题目内容

They ________ so early．　　　

[　　]

A． did not need arrive　　　　B． didn't need arrive

C． did not to need arrive　　　D． did not need to arrive

答案：D
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　　My father made a deal with me that he would match whatever I could come up with to buy my fir st car．From the time I wa s a saver．My allowance, back in tho se day s, wa s twenty five cent s a week．I grew up on a farm near a small town called Ventura．In tho se day s the area wa s mo stly agricultural．The climate wa s and still i s a s clo se to perfect a s you could get．I earned some of my money picking one crop or another．When I wa s about ten, a school friend' s family owned walnut orchard s(果园)and it wa s harve st time．She told me we could earn five dollar s for every bag of walnut s we picked．I certainly learned about picking walnut s that day．Not surprisingly, that wa s my fir st and la st time a s a walnut picker．

　　In 1960 my grandmother pa s sed away．She left me 100 share s of AT＆T．One hundred share s of stock don't seem like much today but back then tho se share s paid me＄240 per year in dividend s(利息)．That wa s huge for a kid my age．

　　By the time I wa s seventeen．I had saved up ＄ 1, 300 and I knew exactly that I wanted．Ithink my father wa s somewhat suri sed when I announced I had saved up ＄ 1, 300 and wa s ready to buy my new car．I'll never forget the evening my father said, “Let' s go see about that car”．I wa s so excited．

　　My father could have ea sily ju st given me the car but he alway s in si sted that hi s children work for what they got．Thi s wa s not a bad thing．I learned self-reliance．Self-reliance i s equal to freedom．Now that I think about it I need to be thanking my father．

(1)

Which one of the following s didn't belong to the saving of ＄1, 300?

[　　]

A．

Weekly allowance．

B．

Her earning s by picking crop s．

C．

Share s left by grandma．

D．

Money earned from selling share s．

(2)

The underlined part in the second paragraph probably meant ________．

[　　]

A．

she didn't have the chance of picking walnut s

B．

enough money had been earned for her car

C．

the work wa s too hard for children like her

D．

she had no time to do that again for some rea son

(3)

We can know from the pa s sage the author got her car at the age of ________．

[　　]

A．

16

B．

17

C．

18

D．

19

(4)

The purpo se of the author' s father doing like that wa s to ________．

[　　]

A．

give the author freedom

B．

be unwilling to buy the author a car

C．

teach the author to learn self－reliance

D．

give the author a big surpri se

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项，选项中有两项为多余选项．

　　1　　

Difficult customers are the nightmares of every shopkeeper．　　2　　 Unfortunately，the most difficult ones will use it to slap you in the face．But there are tips for dealing with difficult customers you can follow to keep your head cool and your shop peaceful．

1．Get to the root of the problem．

Ask the customer how you can assist him or her．If the root of the problem is simple enough, don’t say anything more that you know will upset the customer．Your goal is to solve the problem and get away from the difficult customer as quickly as possible, without sacrificing your store’s reputation．

Sometimes difficult customers leave with a bad experience．　　3　　 And you know how powerful word of mouth is．

2．　　4　　

One of the best tips for dealing with difficult customers is smiling．It confuses people．Not only does it keep the situation from becoming too tense，it also helps you keep up a cool front．Being charming often ea-ses the problem instantly．Be sensitive to people’s emotions．A genuine smile is nice, but an insulting smile isn’t．So do what you can to resolve an issue and accompany it with a smile．But don’t smile while he’s giving you a piece of his mind．You need to express your understanding, and not make them feel you’re laughing at them．

3．Offer a present．

One of the most effective tips for dealing with difficult customers is making sure they 1eave your store in a good mood．If you run a restaurant，perhaps you can offer the customer a free glass of wine or a cup of tea．Ensure the customer that the misfortune will not happen again．It’s a small price to pay for a happy ending．

The truth is, these types of customers are everywhere．　　5　　 Perhaps next time, that consumer will have a change of heart．

A．Everyone knows that “the customer is always fight”．

B．Smile．

C．How to Help the Customers in Difficulty

D．Follow these tips for dealing with difficult customers and you’ll be all right．

E．Customer Service

F．Three Amazing Ways to Satisfy Difficult Customers

G．Then they talk about it to other people．

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