题目内容
A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
What lesson did the author learn from the taxi driver?
A．How to make the best use of time.
B．How to do better in the service business.
C．How to turn an interest into your career.
D．How to become a motivational speaker.
Why did the author look around for a “Candid Camera”?
A．Because he was afraid he would be photographed in the cab.
B．Because he was worried what the driver could be up to.
C．Because he was amazed by the way the driver was treating him.
D．Because he wasn’t interested in the tapes offered by the driver
It can be inferred from the story that .
A．the taxi driver couldn’t accept just being average
B．the author was anxious to get back to meet a client
C．when the author waited for a taxi at the airport, he was not in a rush
D．the taxi driver loved to play his favorite music during rides
According to the story, the taxi driver .
A．was dissatisfied wit his present job
B．was once often rewarded for being a model worker
C．enjoyed offering his customers more than they expected
D．was forced to become a taxi driver to support his family
【小题1】B【小题1】C【小题1】A【小题1】C
解析:
略
Last July, my 12-year-old car died on California’s Santa Ana Freeway. It was an hour before sunset, and I was 25 miles from home. I couldn’t reach anyone to pick me up, so I decided to take a bus. Not knowing the routes, I figured I’d just head east.
A bus pulled up, and I asked the driver how far she was going. “Four more lights,” she said. There was another bus I could take from there. This clearly was going to be a long night.
She dropped me off at the end of her route and told me which bus to look for. After waiting for 30 minutes, I began to think about a very expensive taxi ride home. Then a bus pulled up. There was no lighted number above its windshield（挡风玻璃）.It was out of service. But the door opened, and I was surprised to find that it was the same driver.
“I just can’t leave you here,” she said. “This isn’t the nicest place. I’ll give you a ride home.”
“You’ll drive me home in the bus?” I asked, puzzled.
“No, I’ll take you in my car,” she said.
“It’s a long way,” I protested.
“Come on,” she said. “I have nothing else to do.”
As we drove from the station in her car, she began telling me a story. A few days earlier, her brother had run out of gas. A good Samaritan picked him up, took him to a service station and then back to his car. “I’m just passing the favor along,” she said.
When I offered her money as a thank-you, she wouldn’t accept it. “That wouldn’t make it a favor,”she said. “Just do something nice for somebody. Pass it along.”
【小题1】Why did the writer say that he would have a long night?
| A．He wondered how long he had to wait for the next bus. |
| B．No driver would give him a ride. |
| C．He didn’t know the routes. |
| D．He perhaps would have to take a taxi. |
| A．very quiet and peaceful |
| B．dark without street lights |
| C．neither clean nor beautiful |
| D．a little unsafe |
| A．No bus would come at the time. |
| B．A taxi ride would be more comfortable. |
| C．He became impatient and a bit worried. |
| D．He knew the driver would never return. |
| A．would pass the good deed along |
| B．would keep her in memory |
| C．would give the money to others |
| D．would do her a favor |