根据短文内容,从短文后的选项中,选出能填入空白处的最佳选项,选项中有两项为多余选项。

    Is the customer always right?    Shopping is very much a part of a country’s culture, and

attitudes to shopping and consumers vary from country to country just as much as climate or taste

in food.

Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income.This has meant failing prices,plenty of special offers and a re-examination of what customer service really means. In restaurants in the south of the USA,for example,waiters compliment.(恭维)you on your clothes,ask about your day,compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.

Anyone who has waited 30 minutes to be served in fl restaurant may possibly dream of such customer service. a fact,different nationalities expect different types of service.As a friend of mine once told me,"By the end of evening I had spent as much time talking to the waiter as to my wife."

A Chinese-American friend loves telling people about how her Chinese mother shops for clothes.First of all she waits until they are on sale. And later she finds some small fault with the product and demands a further reduction.She never buys anything at the regular price.Could you imagine trying such ways in department stores in other countries?

Attitudes to service are,of course,affected by employers’ attitudes to their workers.As American waiters heavily depend on tips,they have to provide more service.But is this fair? It might not be a case of"Is the customer always right ?"but a case of” How much service is it fair to expect?"

A.People often point to America as an example of good customer service.

B.It is a question of expectations.

C.Do we think it is fair to ask shop assistants to work late evenings or on Sundays?

D.Then she asks for a discount until she gets an even better price.

E.The answer,it seems,depends on which country you are in.

F.The way we shop shows the way we get along with other people.

G.However,do Europeans really want US style service?

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

TUVALU, a tiny country in the Pacific Ocean, has asked for help as it fears it will be swallowed up by the sea.

Storms and huge waves are a constant threat and none of Tuvalu’s nine little islands is more than five meters above sea level, Salt water is already entering the country’s drinking water supply, as well as damaging plants that produce fruit and vegetable. _____1_____

______2____. Venice, a historic city in Italy best known for its canals, has sunk about 24 cm over the past 100 years. Experts say that it will have sunk another 20-50cm by 2050. A century ago, St. Mark’s Square, the lowest point in the city, flooded about nine times a year, Nowadays, it happens more than 100 times. While Venice is slowly sinking into the mud on which it stands, Tuvalu’s rising sea level is caused by global warming.

The average global temperature has increased by almost 0.5 centigrade degrees over the past century; scientists expect it to rise by extra 1-3 degrees over the next 100 years.

Warmer weather makes glaciers(冰川)melt, adding more water to the ocean. The warmer temperatures also make water expand, so it takes up more space, causing the sea level to rise. The sea level has risen about 10-25 cm in the last 100 years.

__3____. Through burning coal, oil and gas, people have been increasing the greenhouse gases in the atmosphere, such as CO2. This adds to the power of the greenhouse effect, making the planet even warmer.

Many scientists believe that, if the warming is not stopped, there will be huge climate changes. _____4______.

____5_____, the sea will swallow up millions of homes and the world will be flooded with “climate refugees” looking for somewhere to live.

A. The main cause of global warming is human pollution

B. Should this come true

C. Without urgent help, the country’s days are numbered.

D. But Tuvalu is not the first place to face sinking into the sea

E. The sea level could rise by one meter this century

F. people face a lot of pollution

G. much has been done about our planet

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中的两项为多途选项.

TUVALU, a tiny country in the Pacific Ocean, has asked for help as it fears it will be swallowed up by the sea.

Storms and huge waves are a constant threat and none of Tuvalu’s nine little islands is more than five meters above sea level, Salt water is already entering the country’s drinking water supply, as well as damaging plants that produce fruit and vegetable. ________

___. Venice, a historic city in Italy best known for its canals, has sunk about 24 cm over the past 100 years. Experts say that it will have sunk another 20-50cm by 2050. A century ago, St. Mark’s Square, the lowest point in the city, flooded about nine times a year, Nowadays, it happens more than 100 times. While Venice is slowly sinking into the mud on which it stands, Tuvalu’s rising sea level is caused by global warming.

The average global temperature has increased by almost 0.5 centigrade degrees over the past century; scientists expect it to rise by extra 1-3 degrees over the next 100 years.

Warmer weather makes glaciers(冰川)melt, adding more water to the ocean. The warmer temperatures also make water expand, so it takes up more space, causing the sea level to rise. The sea level has risen about 10-25 cm in the last 100 years.

__. Through burning coal, oil and gas, people have been increasing the greenhouse gases in the atmosphere, such as CO2. This adds to the power of the greenhouse effect, making the planet even warmer.

Many scientists believe that, if the warming is not stopped, there will be huge climate changes. ____.

______, the sea will swallow up millions of homes and the world will be flooded with “climate refugees” looking for somewhere to live.

A. The main cause of global warming is human pollution

B. Should this come true

C. Without urgent help, the country’s days are numbered.

D. But Tuvalu is not the first place to face sinking into the sea

E. The sea level could rise by one meter this century

F. people face a lot of pollution

G. much has been done about our planet

根据短文内容,从短文后的选项中选出能填入空白处的最佳答案。选项中有两项为多余选项。
Is the customer always right?    【小题1】   Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food.
Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means.
   【小题2】  In restaurants in the south of the USA, for example, waiters compliment(恭维)you on your clothes, ask about your day, compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant may possible dream of such customer service.     【小题3】  In fact, different nationalities expect different types of service. As a friend of mine once told me “By the end of evening I had spent as much time talking to the waiter as to my wife.”
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale.     【小题4】  And later she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. Could you imagine trying such ways in department stores in other countries?0
Attitudes to service are, of course, affected by employer’s attitudes to their workers. As American waiters heavily depend on tips, they have to provide more service. But is this fair?     【小题5】    It might not be a case of “Is the customer always right?” but a case of “How much service is it fair to expect?”

A.People often point to America as an example of good customer service.
B.It is a question of expectations.
C.Do we think it is fair to ask shop assistants to work late evenings or on Sundays?
D.Then she asks for a discount until she gets an even better price.
E. The answer, it seems, depends on which country you are in.
F. The way we shop shows the way we get along with other people.
G. However, do Europeans really want US style service?

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