[题目]假定你是李华.两周前你从网上订购了一套英语书虫系列读物.昨天才到货.且包装破损.数量不足.请就此向网店客服写邮件投诉.要点如下:1．介绍购物情况:2．反映存在问题: 3．提出解决方案.注意:1．词数100左右: 2．可适当增加细节.以使行文连贯,(可能用到的生词: 投诉complaint n．) 题目和参考答案——青夏教育精英家教网—

题目内容

【题目】假定你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm Series），昨天才到货，且包装破损、数量不足。请就此向网店客服写邮件投诉。

要点如下：1．介绍购物情况：2．反映存在问题： 3．提出解决方案。

注意：1．词数100左右： 2．可适当增加细节，以使行文连贯；

(可能用到的生词：投诉complaint n．)

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【答案】Dear Sir/Madam(To whom it may concern),

I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Li Hua

【解析】这篇文章的要点明确，在介绍购物情况和反映问题时用一般过去式，在提出解决方案时可用现在时和将来时。

其中，介绍购物情况和反应问题，按照题中所给的信息叙述即可，解决方案方面需要考生自己补充具体细节。范文中的方案是，要么退款要么寄一套新的过来，并及时通知我处理详情，考生可以参考这个方案。。

【范文亮点】

用了固定搭配和特殊句式，使文章句子高级，例如，I didn’t receive them until yesterday. 用了not...until…，表示直到…才…；much to my disappointment，to sb’s + 表示情绪的名词，意为令 sb 感到…的是；I have every right to do 意思是，我有充分的权利做某事；be informed of “被告知”。

用了恰当的连接词使文章上下衔接顺畅，例如，Besides ；To make matters worse“让事情更糟糕的是”。

练习册系列答案

The polar bears' world is melting.Studies show that the polar ice【4】(reduce) by 9.8% every 10 years since l978.Now about 20,000 to 25,000 polar bears live in the Arctic.Polar bears depend on the sea ice for their【5】 (survive)."The sea ice is more【6】just this platform that the bears walk over,"says Andrew Derocher,a scientist who studies North American polar bear populations."Without【7】,they can't exist."

Some melting and refreezing of the polar ice is【8】(nature).But in a warmer world,these cycles speed up,and bears have【9】(little) time to hunt.Normally,they have three months in the spring when they gain more weight.The extra fat is used【10】(late),when the bears are not actively hunting.

【题目】So many of us hold on to little complaints that may have come from an argument, a misunderstanding, the way we were raised, or some other painful events. Stubbornly, we wait for someone else to reach out to us—believing this is the only way we can forgive or rekindle a friendship or family relationship.

A friend of mine, recently told me that she hadn't spoken to her son in almost three years. She said that she and her son had had a disagreement about his wife and that she wouldn't speak to him again unless he called first. When I suggested that she be the one to reach out, she said, “I can't do that. He's the one who should apologize.” After a little gentle encouragement, however, she did decide to be the first one to reach out. To her amazement, her son was grateful for her willingness to call and offered an apology of his own. As is usually the case when someone takes the chance and reaches out, everyone wins.

Whenever we hold on to our anger, we turn “small stuff(问题)” into really “big stuff” in our minds. We start to believe that our positions are more important than our happiness. They are not. If you want to be a more peaceful person you must understand that being right is almost never more important than allowing yourself to be happy. The way to be happy is to let go, and reach out. Let other people be right. This doesn't mean that you're wrong. Everything will be fine. You'll experience the peace of letting go, as well as the joy of letting others be right.

You'll also notice that, as you reach out and let others be “right，” they will become less defensive and more loving toward you. They might even reach back. But, if for some reason they don't, that's okay too. You'll have the inner satisfaction of knowing that you have done your part to create a more loving world, and certainly you'll be more peaceful yourself.

【1】The underlined word “rekindle” in Paragraph 1 probably means “________”．

A. recover B. develop

C. accept D. replace

【2】In the author's opinion, we hold on to our anger often because we think ________.

A. we can turn small issues into big ones

B. our positions are higher than others

C. our own opinions matter most

D. others will be less defensive

【3】The best thing to do after a quarrel is to ______.

A. let go of our own rights

B. realize that you are wrong

C. expect others to give in

D. apologize to others first

【题目】语法填空。

With the【1】 (develop) of industry, air pollution is getting more and more serious. In Beijing, many people suffer different kinds of illnesses because 【2】 air pollution.

Air pollution is caused by the following 【3】: about half of the problem is caused by vehicles. There are more and more cars, buses on the roads, and they give off 【4】_ (poison) gases. 25% of air pollution is caused by factories. Another factor is the smokers. Smoking not only does harm to their health 【5】 to others. 【6】these, about 10%of air pollution is caused by other reasons.

We should take some measures to fight 【7】 pollution. New fuel can be used to take 【8】place of gas. We can plant more trees. If everybody realizes the【9】_ (important) of environment and does something to stop pollution, the problem will 【10】_ (solve).

【题目】The son of a piano producer, Elwyn Brooks White was born in Mount Vernon in a wealthy family．And he was raised with the mix of sophistication（富有经验）and common sense that would mark his writing．

After graduation, White spent a year as a newspaper reporter in New York City, then decided to drive across the country with a friend．The trip gave White a lifetime of anecdotes．“When they ran out of money," White's friend, James Thurber, noted, "they played for their supper and their gasoline on an interesting musical instrument that White had made out of some pieces of wire and an old shoe．"

When White returned to New York City in the mid-1920s, he spent a few years bouncing between advertising jobs and unemployment before trying his hand again at writing．Not very seriously, he sent some essays to a new magazine called The New Yorker．Since its founding in 1925, the magazine had struggled to find its niche, and White's work helped put The New Yorker on the map．His essays were funny and sophisticated; they spoke equally to socialites(社会名流）and cab drivers, professors and repairmen．Through his essays, which he wrote for nearly 50 years, White helped give The New Yorker its voice and identity．

In 1945, already a leading literary figure, White switched to his second occupation writing children's books．He moved from New York to a farm in Maine, where he raised chickens and geese． Seeking a way to amuse his nieces and nephews, White started to write stories for them．“Children were always after me to tell them a story and I found I couldn't do it," he said．“ So I had to get it down on paper．”

By the time he died from Alzheimer's disease in 1985, White's essays had appeared in more literary collections in colleges than those of any other writer．Many said his essays matched his personality: sophisticated without being simple, critical without being mean．

【1】What do we learn from Paragraph 2?

A. White took the trip to realize his lifelong dream．

B. The trip had a lasting effect on White's personality．

C. The travelling companion found White's music talent．

D. White had many experiences to talk about after the trip．

【2】The underlined part "its niche" means something that ．

A. suits its sponsors' tastes

B. protects its social identity

C. helps to build its own style

D. voices its authors' concern

【3】What do we know about White's works?

A. They originally came from the stories told by his nieces．

B. They were intended for people of different social status．

C. They helped The New Yorker find its position on the map．

D. They were chosen by college textbooks when they came out．

【题目】 ______ left before the deadline, it doesn’t seem likely that John will finish the job.

A. Though such a short time

B. Because such a short time

C. With such a short time

D. As such a short time

【题目】短文改错。

Dear Sir,

I’m writing to request a valuable chance to be one of the host family for the British students. Locating in a beautiful and quiet neighborhood, our large fully-equipped apartment meets all their needs. Apart from the conveniently public transportation, our own car can also take them to some nearby places of interests. With fluent English and an outgoing personality, I’m sure I will have no difficulty communicate with them. Above all, we host two British students last year, through that we’ve gained lots of experience. In addition, my mother’s expert cooking can guarantee for them a wonderful chance of taste delicious Chinese food.

I would greatly appreciate if I could have the chance to host them and make friends with them.

Looking forward to your reply.

Yours truly,

Li Hua

【题目】写作。

你是高三学生李华，进入高三以来你发现你的同桌李雷总是抄作业，为此你很担心。所以借此次月考为契机，请你为他写封信

1. 客观分析抄作业的主要原因 2. 分析抄作业的危害并提出解决方法

注意：1. 字数100词左右

2. 可适当增加细节，使行文连贯；

Dear friend,

I am worried about you because ____________________________________________________

_______________________________________________________________________________

Yours sincerely,

Li Hua

【题目】It ________ that after the ash covered the people who failed to flee the city, their bodies nearly completely broke down and disappeared, ________ empty spaces in the ash.

A. is turned out; left B. is turned out; left

C. turns out; leaving D. turns out; left

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