Question

书面表达。
     假设你是李华，于前不久在某网上书城购买了一本英语字典，但是未按时到货。逾期
一周之后你才收到字典，且发现该字典有漏页缺页现象。请根据你的遭遇，给该网站相
关部门写一封投诉信。要点如下：
1. 对你的遭遇进行说明和抗议。
2 提出你的要求：退款或更换货品
3 对该网站提出建议。
字数：120词左右，开头结尾已给出。

Dear Sir or Madam,
      I am writing to express my disappointment with an unhappy experience of purchasing an English
dictionary from your website__________________________________________________
_________________________________________________________________________

                                                                                                      Yours sincerely
                                                                                                              Li Hua

Answer 1

Dear Sir or Madam,
    I am writing to express my disappointments with an unhappy experience of purchasing an English
dictionary from your website.  I was waiting anxiously for the dictionary since the order was made
online. However, so inefficient was the delivery that the dictionary arrived one week late after the
scheduled date. Worse still, I found there were some quality problems, for some pages were missing.
Small incident as it may sound, it did cause a lot of inconvenience to me, a senior grade 3 student.
Therefore, I wish to exchange it for another one or declare a refund and I would appreciate it if my
problem receives due attention.
   If a company is blind to the quality of the products and post-sale service, which are essential, it will
 pay a high price. I hope you can make improvement and make sure this sort of problem doesn't happen
again.
    Best Regards!
                                                                                                         Yours Sincerely
                                                                                                              Lihua.
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