题目内容
The airline lost your baggage. The hotel laundry(洗衣房) ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English.
No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples:
“I'm sorry to bother you...” Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries."
“Can you help me with this?” Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons."
“I'm afraid there may be a misunderstanding.” This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations(预定) for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room."
“I understand it's not your fault...” Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday."
“Excuse me, but I understood that...” Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi ride to the airport was only 25 dollars." Then give them an opportunity to do the right thing.
1.What’s the purpose of this passage?
A. To give an introduction of life abroad.
B. To give suggestions on how to learn English.
C. To offer advice on giving complaints in English.
D. To offer guides to those who travel around the world.
2.According to the passage, if we meet an unfair situation, we’d better .
A. state our complaints politely
B. go for the police immediately
C. use indirect language to hurt people
D. fight against the one who is responsible
3.Why should we start a complaint with polite phrases?
A. Because the situation is never serious.
B. Because the listener may not speak English.
C. Because it can help solve the problem more easily.
D. Because we should be always in good manners abroad.
4.Several effective complaints in English are mentioned above EXCEPT .
A. “Can you help me with this?”
B. “I understand it's not your fault.”
C. “Hey! You’re trying to cheat me!”
D. “I'm afraid there may be a misunderstanding.”
1.C
2.A
3.C
4.C
【解析】
试题分析：本文介绍了几种用英语来礼貌的抱怨的方法。
1.
2.根据第二段第一句“No matter how unfair the situation, it's best to phrase your complaint politely.”有礼貌表示抱怨，不管你所遇到的情况有多不公平。故选A。
3.根据常理可知有礼貌的抱怨是为了更好地解决问题，而不是激化矛盾。故选C。
4.。故选C。
考点：考查科教类阅读
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Not so long ago almost any student who successfully completed a university degree or diploma course could find a good job quite easily. Companies toured the universities, competing with each other to persuade graduates to join them. However, those days are gone, even in Hong Kong, and nowadays graduates often face strong competition in the search for jobs.
Most jobs organizations have provided three stages for graduates to follow in the process of finding a suitable job: recognizing abilities, matching these to available chances and presenting them well to future employers.
Job seekers have to make a careful judgment of their abilities. One area of judgment should be of their academic qualifications, which would include special skills within their subject area. Graduates should also consider their own personal values and attitudes, or the relative importance to themselves of such matters as money, confidence, leadership and caring for others. An honest judgment of personal interests and abilities such as creative or scientific skills, or skills developed from work experience, should also be given careful thought.
The second stage is to study the chances available for employment and to think about how the general employment situation is likely to develop in the future. To do this, graduates can study available job chances and information in newspapers or they can visit a job office, write to possible employers for information or get in touch with friends or relatives who may already be holding a particular profession. After studying all the various choices, they should be in a position to make informed comparisons between various jobs.
A good personal presentation is necessary in the search for a good job. Job application forms and letters should, of course, be filled in carefully and correctly, without grammar or spelling mistakes. Where additional information is asked for, job seekers should describe their abilities and work experience in detail, with examples if possible. They should try to balance their own abilities with the employer’s needs, explain why they are interested in a job with the particular company and try to show that they already know something about the company and its activities.
When graduates are asked to attend an interview, they should prepare properly by finding out all they can about the would-be employer. Dressing suitably and arriving for the interview on time are also obviously important. Interviewees should try to give positive and helpful answers and should not be afraid to ask questions about anything they are unsure about. This is much better than pretending to understand a question and giving an unsuitable answer.
There will always be good job chances for people with ability, skills and determination. The secret to achieving a good job is to be one of them.
The 1.______ of finding a suitable job |
Three stages |
Recognizing abilities | Job seekers must 2. ___________their abilities carefully. |
They must take their values and attitudes into 3. __________. | |||
Matching abilities to available chances | They must make a study in various ways. | ||
They should 4. __________ various jobs to find a suitable one. | |||
Giving a good personal 5. __________ | They should fill in the job application forms and give information about their abilities and work experience in 6. __________. | ||
They should speak more about the company to show they are 7. __________ with it. | |||
Attending an interview | Gather as much 8. __________ as they can about the would-be employer. | ||
9. __________ suitably and arrive on time. | |||
Try to be 10. _______ when asking questions. | |||