Question

阅读理解 　　Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year．What makes these places an almost universal attraction? What makes foreign kings and queens and other important people want to visit these Disney parks? Well, one reason is the way they’re treated once they get there．The people at Disney go out of their way to serve their “guests”, as they prefer to call them, and to see what they enjoy themselves． 　　All new employees, from vice presidents to part-time workers, begin their employment by attending Disney University and taking “Traditions Ⅰ”．Here, they learn about the company’s history, how it is managed, and why it is successful．They are shown how each department relates to the whole．All employees are shown how their part is important in making the park a success． 　　After passing “Traditions Ⅰ”, the employees go on to more specialized training for their specific jobs．No detail is missed．A simple job like taking tickets requires four eight-hour days of training．When one ticket taker was asked why it took so much training for such a simple, ordinary job, he replied, “What happens if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the campgrounds? We need to know the answers or where to get them quickly．Our constant aim is to help our guests enjoy the party．” 　　Even Disney’s managers get involved in the daily management of the park．Every year, the managers leave their desks and business suits and put on special service clothes．For a full week, the bosses sell hot dogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the entertainment park come alive．The managers agree that this week help them to see the company’s goals more clearly． 　　All these efforts to serve the public well have make Walt Disney Productions famous．Disney is considered by many as the best mass service provider in America or the world．As one longtime business observer once said, “How Disney treats people, communicates with them, rewards them, is in my view the very reason for his fifty years of success．I have, watched, very carefully and with great respect and admiration, the theory, and practice of selling satisfaction and serving millions of people on a daily basis, successfully．It is what Disney does best．” (1) The first day they come to Disney parks, all new employees _________． [　　] A． begin by receiving on-the-job training B． must learn several jobs C． begin as ticket takers D． have already attended Disney University (2) The main objective of the Disney employees is to _________． [　　] A． learn all parts of the business B． see that their guests enjoy themselves C． be able to answer all kinds of questions D． keep their important guests happy (3) Each year, managers wear special service clothes and work in the park to _________． [　　] A． set a good example for employees B． remind themselves of their beginnings at Disney C． gain a better view of the company’s objectives D． replace employees on holiday (4) Which of the following is NOT true according to the passage? [　　] A． Tourists learn the history of Disney in its entertainment parks． B． Disney attracts people almost from all over the world． C． Parades are regularly held in Disney’s entertainment parks． D． Disney’s managers are able to do almost all kinds of work in the Disney parks． (5) This passage is mainly about _________． [　　] A． how Disney employees are trained B． the history and traditions of the Disney enterprises C． why Disney enterprises make a lot of money D． the importance Disney places on serving people well

Answer 1

答案：1．A;2．B;3．C;4．A;5．D;
解析：

(1)	这是一个细节题。从第二段“All new employees,…begin their employment by attending Disney University and taking ‘Traditions Ⅰ’”和后面所讲述的训练情况，可知每一位新职员必须进行培训。on-the-job training的意思是“在职培训”。
(2)	这是一个细节题。根据文中第三段最后一句话“Our constant aim is to help our guests enjoy the party”可知，迪斯尼乐园职工的目标是让客人过得高兴。objective的意思是“目的”，与aim(目标)同义。
(3)	这是一个细节题。根据第四段提供的信息“Every year, the managers leave their desks and business suits and put on special service clothes”和这一段的最后一句话“The managers agree that this week helps them to see the company’s goals more clearly”可知，经理们每年穿上特殊的工作服的目的是更好地认清迪斯尼乐园的办园目的。goals的意思是“目标”，与objective同义。
(4)	这是一个推断题。通读全文可知，选项A是错误的。因为游客到迪斯尼的目的不是学习它的历史，而是进行娱乐活动。
(5)	这是一个主旨题。通篇文章主要介绍了迪斯尼公司严格的训练管理和优质的服务。迪斯尼公司把为游客服务放在重要的位置。