A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to give training to company executives and staff. It cost me a $12 taxi ride.

I had flown into Dallas for the purpose of calling on a customer. Time was limited and my plan included a quick turn-around trip from and back to the airport. A spotless taxi pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver’s seat, he mentioned that the neatly-folded Wall Street Journal next to me was for my use. He then showed me several tapes and asked me what type of music I would enjoy. I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in your work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Microsoft. But I got tired of it, thinking my best would never be good enough. I decided to find my position in life where I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, helping people and feeling like I have done a full day’s work and done it well. I thought about my personal strengths and ... wham! I became a taxi driver. One thing I know for sure, to be good in my business I could simply meet the expectations of my passengers. But, to be GREAT in my business, I have to go above the customer’s expectations! I like both the sound and the return of being ‘great’ better than just getting by being ‘average’.”

1.What does the writer really want to say in Paragraph 1?

A.The writer thought the driver motivational.

B.The writer benefited a lot from the ride.

C.The writer was over charged for the ride.

D.The writer paid less for the ride.

2.What caused the writer’s curiosity about the taxi driver?

A.His wonderful CD.

B.His touching speech.

C.His high-quality service.

D.His neatly-folded journal.

3.From the last paragraph we know that the taxi driver .

A.is enthusiastic about his work

B.expects much from his work

C.thinks too highly of himself

D.goes above his own expectations

4.Which of the following isthe taxi driver likely to agree?

A.Being great is a must in life.

B.Life is not easy for all of us.

C.Don’t expect too much in life.

D.Every one of us has strengths.

Phrases like “tiger mom” and ‘‘helicopter parent” have made their way into everyday language. Many of us find ourselves drawn to the idea that with just a bit more parental hard work and effort, we might turn out children with bright futures. But is there anything wrong with a kind of “overparenting style”?

Parental involvement has a long history of being studied. Many of the studies, conducted by Diana Baumrind, a famous psychologist at the University of California, Berkeley, have found that a good parent is the one who is involved and reacts to her child in a positive way, who sets high expectations but gives her child independence. These “authoritative parents” appear to hit the sweet spot of parental involvement and generally raise children who do better academically, psychologically and socially than children whose parents are not strict and less involved, or controlling and more involved. Why is this parenting style so successful?

Authoritative parents actually help improve motivation in their children. Carol Dweck, a social psychologist at Stanford University, has done research that indicates why authoritative parents raise more motivated children. In a typical experiment, Dr. Dweck takes young children into a room and asks them to solve a simple puzzle. Most do so with little difficulty. But then Dr. Dweck tells some, but not all, of the kids how clever they are. As it turns out, the children who are not told they’re smart are more motivated to solve increasingly difficult puzzles. They also show higher levels of confidence and show greater progress in puzzle-solving.

As the experiment suggests, praising children’s talents and abilities seems to shake their confidence. Dealing with more difficult puzzles carries the risk of losing one’s status as “smart”. Dr. Dweck’s work strongly supports that of Dr. Baumrind, who also found that reasonably supporting a child’s independence and limiting interference (干涉) causes better academic and emotional results.

The central task of growing up is to develop a sense of self that is independent and confident. If you treat your young child who is just learning to walk as if she can’t walk, you reduce her confidence. Allowing children to make mistakes is one of the greatest challenges of parenting. It is easier when they are young. The potential mistakes carry greater risks, and part of being a parent is reducing risk for our children.

1.According to the passage, a “tiger mom” ______.

A. helps her children realize their dreams

B. speaks her children’s everyday language

C. pays close attention to her children’s experiences

D. places reasonable expectations on her children

2.It is implied that controlling style of parenting may _____.

A. foster independence in children

B. lead to children’s academic success

C. face more challenges of children

D. cause more problems in children

3.The example of the children doing the puzzles suggests that ______.

A. overpraising makes children less motivated and confident

B. a good game plays a big role in training young minds

C. puzzle-solving can give children the motivation they need

D. bright children usually show less confidence in difficult games

4.The last paragraph tells us that ______.

A. children should correct mistakes with the help of their parents

B. parents should allow their children to learn from mistakes

C. parents should not increase the risk of challenging

D. children should not be given much freedom

完形填空

When I was a little boy, I would play outside for hours on sunny summer days and then have a deep and peaceful sleep at night. Sometimes, I’d have some vivid dreams, making me for a moment. I would stare out into the darkness to see if anything was there and then over and go back to sleep. I can still remember a few times when I woke up, out into the darkness, and actually someone there. It was Mom over me as I slept. Each time she told me to go back to sleep and I closed my eyes again, feeling and loved.

I asked Mom why she watched me sleep from time to time, but seeing my own children so fast, I think I know why. She wanted to catch a moment in time and it in her heart forever. I just that she carried a lot of those moments with her into Heaven when she at only .

Last night I was sleeping lightly I suddenly felt someone near me. I opened my eyes and saw Mom’s standing in the room, smiling at me. And then she was gone.

Now may say that this was just a dream, a wish or part of an old . To me, though, it was that Mom’s loving spirit was still watching over me. To me, it was evident enough to know that one day I would be with her and everyone I have ever loved.

Trust in their love. Know that your own life can be full of , too. Then joyfully go out and live it with a brave heart and a smiling soul.

1.A. excited B. awake C. worried D. afraid

2.A. take B. climb C. look D. roll

3.A. looked B. burst C. went D. found

4.A. met B. dreamed C. expected D. saw

5.A. helping B. treating C. watching D. sitting

6.A. angrily B. gently C. silently D. gladly

7.A. safe B. nervous C. quiet D. anxious

8.A. sometimes B. often C. never D. seldom

9.A. before B. for C. since D. after

10.A. bring up B. grow up C. lift up D. raise up

11.A. find B. remove C. hold D. cover

12.A. decide B. remember C. wonder D. hope

13.A. passed away B. put away C. ran away D. took away

14.A. after B. while C. when D. before

15.A. body B. shadow C. shape D. figure

16.A. some B. none C. all D. any

17.A. dream B. memory C. story D. wish

18.A. chance B. time C. proof D. belief

19.A. connected B. buried C. reunited D. joined

20.A. love B. joy C. hope D. surprise

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