Question

【题目】

People can't see you when you're speaking on the phone, but they can hear you. So, the way you speak is especially important. In fact, researchers have found that 80% of communication over the phone is through your tone of voice; and only 20% is from the words you use. Here are our top tips on how to speak over the phone.

1. Facial Expressions

Your facial expression can _______ your voice. For example, if you smile, your voice will sound warm and friendly; just the opposite, if you have an angry look on your face, it can make you sound unpleasant.

2. Volume

If you speak too loudly, you could sound angry. And if you speak too _______, it'll be difficult to hear you. So, speak loudly enough to be heard clearly, but not so loud that you're shouting.

3. Pace

The pace of your voice is how quickly you speak. And this can show how you feel. For example, an angry person might speak _______ than normal. Or a downhearted person might speak very slowly. Try speaking a little more slowly than normal. This will make you sound confident, and it'll make it easier for the other person to understand you.

4. Gestures

Gesturing can affect the tone of your voice. When you gesture, you bring more air into the lungs, which can make your voice sound warmer. Gestures are also useful to help you stress the right words or even find the words you _______.

5. Movement

If you're feeling nervous, stand up and move around. It will reduce the nervousness in your body and help your voice to sound more _______.

6. Pauses（停顿）

Using pauses every now and then can help you to slow down. Also, if you pause after giving some new information, it'll give the other person time to understand it. At the same time, listen to how the other person uses pauses. They could tell you something about the speaker's _______. For example, when a speaker is really angry, he might use pauses and says, “I … am … so … angry …”

【1】A.helpB.influenceC.controlD.make

【2】A.slowlyB.quicklyC.stronglyD.softly

【3】A.fasterB.quickerC.slowerD.gentler

【4】A.talkB.likeC.needD.say

【5】A.comfortableB.confidentC.warmD.pleasant

【6】A.likesB.dislikesC.feelingD.temper

Answer 1

【答案】

【1】B

【2】D

【3】A

【4】C

【5】B

【6】C

【解析】

文章大意：本文介绍了在打电话时要注意的一些技巧包括面部表情、音量、步调、手势、活动及停顿几方面的内容。

【1】句意：你的面部表情会影响你的声音。

考查动词辨析。A. help帮助；B. influence影响；C. control控制；D. make制作。根据下文“if you smile, your voice will sound warm and friendly”可知面部表情会影响声音。故选B。

【2】句意：而如果你说话太轻声，你将很难被听到。

考查副词辨析。A. slowly缓慢地；B. quickly快地；C. strongly强壮地；D. softly轻柔地。结合上文“If you speak too loudly”可推出此处与之对应要说如果你说话声音太轻，用softly。故选D。

【3】句意：例如，一个愤怒的人可能比平时说话更快。

考查形容词及副词辨析。A. faster更快；B. quicker更快；C. slower更慢；D. gentler更温和。根据题干可知此处用副词修饰speak，选项中只有A项是副词。故选A。

【4】句意：手势对帮助你强调正确的话乃至找到你需要的话来说都是有用的。

考查动词辨析。A. talk谈话；B. like喜欢；C. need需要；D. say说。根据题干中“find the word you ____”可知是找出你需要的话。故选C。

【5】句意：它将减少你的紧张并帮助你的声音听起来更自信。

考查形容词辨析。A. comfortable舒服的；B. confident自信的；C. warm温暖的；D. pleasant愉快的。根据上文“It will reduce the nervousness in your body”可知是它能使声音听起来不紧张，充满自信。故选B。

【6】句意：它们可能告诉你一些关于说话人的感觉。

考查名词辨析。A. likes喜欢；B. dislikes不喜欢；C. feeling感觉；D. temper脾气。根据下文例子可推出此处指能通过停顿来判断说话人的感觉。故选C。