Question

【题目】

this; explain; skill; say; information; than; again; polite; available; smile

How you speak on the telephone is very important! If you use good telephone 【1】 , the caller will be happy. If not, they may not want to deal with(打交道) you or your company 【2】 .

First, make sure you answer the call formally(正式地), giving your name and the name of your company. 【3】 will let the caller know that you are professional.

You should also remember 【4】 as you speak, and use a friendly tone(语调). If you sound bored or too busy, the caller will think you are impolite.

Your choice of words can make a big difference, too. For example, if have not heard what a caller 【5】 , it is much more polite to say “I’m sorry. Could you say this again, please?” 【6】 to simply say “What?”.

Similarly, if a caller asks to speak to someone, don’t just say “yes” or “no”. If the person is 【7】 , say that you will put the caller through to them. If they are unavailable, 【8】 where they are, and then take a message.

In either situation, you will also need to get some 【9】 about the caller, such as their name or company. Make sure you get all that you need and, most importantly, ask for it 【10】 !

Answer 1

【答案】

【1】skills

【2】again.

【3】This

【4】to smile

【5】said

【6】than

【7】available

【8】explain

【9】information

【10】politely

【解析】

文章介绍了怎么在电话上和人交流的一些方式，要正式地接电话，介绍自己或自己的公司，说话的时候要微笑，要用友好的语调，选择的话也很不一样，当你没听清楚时要说“请你再说一遍好吗？”，最重要的事情是要有礼貌。

【1】句意：如果你使用好的电话技能，打电话的人将会很高兴。根据后文内容和选词，可知是打电话的技能，用名词复数表示一类；故填skills。

【2】句意：他们也许不想再和你或你的公司打交道。根据If you use good telephone ___1___ , the caller will be hapy. If not,和选词，可知是再，又；故填again。

【3】句意：这会让打电话的人知道你是专业的。根据make sure you answer the call formally(正式地), giving your name and the name of your company.和选词，以及句子结构，可知是this这，做主语，代指上文提到的事情；故填This。

【4】句意：当你说话时，你也应该记住微笑。根据use a friendly tone(语调).和选词，可知是smile，根据remember to do sth记住去做某事；故填to smile。

【5】句意：如果没有听清打电话的人说什么。根据it is much more polite to say “I’m sorry. Could you say this again, please?”和选词，可知是say说，根据if have not heard可知用过去时态；故填said。

【6】句意：比简单地说“什么？”。根据it is much more polite to say “I’m sorry. Could you say this again, please?” ___6___ to simply say “What?”和选词，可知说“对不起，请你再说一遍好吗？”比简单地说“什么？”礼貌的多；故填than。

【7】句意：如果这个人在。根据if a caller asks to speak to someone和选词，可知是be available在；故填available。

【8】句意：如果不在，解释他们在哪里。根据If they are unavailable, ___8___ where they are, and then take a message.和选词，可知是解释他们在哪里，比较有礼貌；故填explain。

【9】句意：你也需要得到打电话的人的信息。根据, such as their name or company.和选词，可知是information信息；故填information。

【10】句意：要有礼貌地问。根据文章和选词，可知是要礼貌地问，副词修饰动词ask；故填politely。