摘要:16.What time did the train stop?A.At ten thirty. B.At one to one. C.At two o'clock.

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Subject: complaints (投诉)

Date: May 30, 2009

From: David @ hotmail. com

To: Glasgow@ silverline.net

Dear Sir or Madam,

   Last Thursday, I raveled on the 8:40 am train from Glasgow to London King’s Cross and I was very unhappy with the service provided by our company.

   The train was forty minutes late leaving Glasgow , and although the guard apologized , we were not given any reasons for the delay (误点) . We then had further delays when the train crew (乘务组人员)changed at Preston and had to wait another thirty minutes . As a result, I missed my fight from London Health row to Frankfurt and had to wait for several hours.

   What’s more, the service on the train was also very poor. The trip takes (A) over five hours. Unluckily, there was no restaurant car on the train and only a bar with soft drinks. Worst of all , the air conditioner broke down half – way through the trip and it got hotter and hotter in the train . However , there was no apology for this , and before we reached King’s cross, the temperature was no centigrade .

In view of the poor service , I feel I am entitled to compensation(有权索赔).

(B) I took forward to hearing from you

Yours faithfully.

David Robertson

1.      Where did David Robertson get on the train last Thursday?

                                                                  

2.      What time did the train start its trip to King’s Cross that morning?

                                                                     

3.      What did the bar on the train serve?

                                                                      

4.      写出(A)处的同义词

                                                                         

5.      将(B)句改为同义句                                                                 

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阅读理解。
Subject:
Date:
From:
To:
Complaints (投诉)
May 30, 2004
david@ hotmail. com
glasgow@ silverline. net
Dear Sir or Madam,
      Last Thursday, I travelled on the 8:40 a. m. train from
Glasgow to London King's Cross and I was very unhappy
with the service provided by your company
     The train was forty minutes late leaving Glasgow, and
although the guard apologized, we were not given any reason
for the delay (误点). We then had further delays when the
train crew (乘务组人员) changed at Preston and had to wait
another thirty minutes. As a result, I missed my flight from
London Healthrow to Frankfurt and had to wait for several
hours.
     What's more, the service on the train was also very poor.
The trip took over five hours; unluckily, there was no
restaurant car on the train but only a bar with soft drinks.
     Worst of all,the air conditioner broke down halfway
through the trip and it got hotter and hotter in the train.
However, there was no apology for this, and before we
reached King's Cross, the temperature was over 40 ℃.
     In view of the poor service, I feel I am entitled to
compensation (有权索赔) .
     I look forward to hearing from you.
                                                                Yours faithfully,
                                                               David Robertson
1. Where did David Robertson get on the train last Thursday?
    In ______________________________________________________
2. What time did the train start its trip to King's Cross that morning?
    At ______________________________________________________
3. What happened to David because of the delay of the train?
    He missed the flight and had to _______________________________ 
4. What did the bar on the train serve? 
    _________________________________________________________
5. Why did it get hotter and hotter in the train?
    Because __________________________________________________
6. What do you think the company will do after they receive David's email?
    I think they will ____________________________________________
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     On March 27, Saturday evening, people all over the world once again tumed  their lights off for an 
hour to help fight against global climate changes and give the world a brighter future.
      For Earth Hour 2010, many best-known buildings went dark from 8:30 to 9:30  local time, such as 
the Eiffel Tower, Big Ben, Sydney's Opera House and Beijing's  Forbidden City, etc.  Millions of businesses 
and homes around the world also tumed  off their lights.         
     Some 4 000 cities in more than 120 countries volunteered to tum off Saturday to reduce energy
consumption (能量消耗). " We have everyone from Casablanca to the camps of Namibia and Tanzania 
taking part," said Greg Boume, CEO of WWF  ( World Wildlife Fund)  in Australia, which started Earth 
Hour.          
      Earth Hour began in Sydney, Australia, in 2007.  In 2008, the event tumed into an intemational one, 
which has drawn the participation of hundreds of towns and cities worldwide. Now in its fourth year, more 
and more cities from the world took  part in Earth Hour as a show of support for action against global 
warming.        
      In a WWF survey after Earth Hour 2009, 80 million US citizens said they had  participated,  according to 
Ann.  " Earth Hour has always been an event about families and individuals as well,"  Ann said,  " and it's really 
about Americans and people all over the world standing up and saying climate change is real and we need to 
do something about it now. "        
      However, Earth Hour's energy-saving influence is limited. But WWF says that   Earth Hour's real value is 
symbolic (象征的).

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Subject: Complaints
Date: May 30, 2007
From: David@ hotmail.com
To:
Glasgow@silverline.com
Dear Sir or Madam,
     Last Thursday, I traveled in the 8:40 am train from Glasgow to London King's Cross and I was very
unhappy with the service provided by your company.
    The train was forty minutes later leaving Glasgow. Although the guard apologized, we were not given
any reasons for the delay. We then had further delays when the train crew changed. We had to wait another
thirty minutes. As a result, I missed my flight from London Heathrow to Frankfurt and had to wait for
several hours. 
    What's more, the service in the train was also very poor. The trip took over five hours. Unluckily, there
was no dining car in the train and only a bar with soft drinks. The worst of all, the air conditioning broke
down halfway through the trip and it got hotter and hotter in the train. However, there was no apology for
this, and before we reached King's Cross, the temperature was over 40℃. In view of the poor service, I
feel I am entitled to compensation. I am looking forward to hearing from you. 
                                                                                                                               Yours faithfully,
                                                                                                                                David Robertson
1. What time did the train start its trip to King's Cross that morning?
    _______________________________________________________________
2. What happened to David because of the delay of the train?
    _______________________________________________________________
3. Why did it get hotter and hotter in the train?
    _______________________________________________________________
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