题目内容
阅读电子邮件内容，回答问题。
Subject: complaints (投诉)
Date: May 30, 2009
From: David @ hotmail. com
To: Glasgow@ silverline.net
Dear Sir or Madam,
Last Thursday, I raveled on the 8:40 am train from Glasgow to London King’s Cross and I was very unhappy with the service provided by our company.
The train was forty minutes late leaving Glasgow , and although the guard apologized , we were not given any reasons for the delay (误点) . We then had further delays when the train crew (乘务组人员)changed at Preston and had to wait another thirty minutes . As a result, I missed my fight from London Health row to Frankfurt and had to wait for several hours.
What’s more, the service on the train was also very poor. The trip takes (A) over five hours. Unluckily, there was no restaurant car on the train and only a bar with soft drinks. Worst of all , the air conditioner broke down half – way through the trip and it got hotter and hotter in the train . However , there was no apology for this , and before we reached King’s cross， the temperature was no centigrade .
In view of the poor service , I feel I am entitled to compensation(有权索赔).
(B) I took forward to hearing from you
Yours faithfully.
David Robertson
1. Where did David Robertson get on the train last Thursday?
2. What time did the train start its trip to King’s Cross that morning?
3. What did the bar on the train serve
?
4. 写出（A）处的同义词
5. 将(B)句改为同义句
1.Glasgow 2. At 9:20 am 3. Solft drinks 4. more than 5. I look forward to getting / receiving a letter from you .
| 任务型阅读。 | |
| 假设你是餐馆的经理Mr Price，读了顾客Raymond Yuen 写给你的投诉信。现给他回一封email， 对他的投诉作出回应。下面是投诉信原文： | |
| An e-mail to complain Here is an e-mail with a complaint from An unhappy customer in Canada.
I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing. It was my son's birthday so we booked a no-smoking table at your restaurant for 7.30p.m. We arrived on time but were told that our table was not yet ready. At 8.00p.m.,we were given a table in the smoking section. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy. Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach (蟑螂) in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic (蒜). When we told her that garlic does not have legs, she apologized (道歉) and took the food away. We asked for the bill, expecting not to pay for my wife's meal. Nobody came. After 15 minutes, I asked to see the manager. The head waiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn't believe my story and gave me a bill for three meals. I argued with him but was made to pay. The waitress, Janet, was always friendly, but I would like an apology (道歉) from your impolite head waiter and a full refund (退款) for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending (推荐) it to anyone. You can contact me at 742-3254 or through e-mail if you want more information. Thank you for your attention. Yours sincerely Raymond Yuen | |
| 现在电子邮件已基本为你写好。请你仔细阅读上面的投诉信，然后根据短文内容在横线上填上恰当 的单词，每条横线不准超过5个单词。 Dear Mr Yuen, I have received and read your complaining letter. First of all, I would like to (1) to you. I'm sorry we have brought you so much unpleasure.In fact I wasn't at my restaurant when you last came to have dinner here. I believe (2) in the email is true. I think my head waiter (3) . He shouldn't treat you like that. I have decided to invite your family to have a dinner for free at my restaurant as soon as possible. I will give you back the (4) . I'll also tell the head waiter to say sorry to you when you come. I will give a nice present to your son as his birthday present although his birthday has passed. I hope you will eat at my restaurant as usual and (5) your friends. Please contact me if you have time. I'm looking forward to meeting you and your family at my restaurant. Thank you for your support. Yours Sincerely Alp Price |