(A)

In order to improve relationship with others, you need to be aware of several sensible ways to complain.  45  , you need to be specific. Don’t say, “Boy, did you  46  like a fool at the party?” Instead, say, “You embarrassed me by getting  47  and loud and telling offensive jokes to my parents.” Secondly, stick to the present. Don’t mention old offences from last month or last year. By doing this, you  48  attention from the problem at hand. Moreover,  49  you complain, don’t add insults. If you start calling the other person names, that will  50  create anger and hurt any chance of getting the person to really  51  you. A last point to remember is to complain privately. Never criticize the other person in front of friends, parents, children, or anyone else, for that  52  . Criticizing in front of a third party has the same effect as  53  . This shames the person being criticized and makes it very likely that the person will want to attack you orally rather than listen to you.

Sensible ways to Complain:

Be specific

Stick to the present

  54 

Complain privately

45.A.To start with     B.Frankly speaking  C.Anyway        D.Needless to say

46.A.conduct        B.play           C.do            D.act

47.A.upset          B.bored          C.delighted       D.drunk

48.A.take away       B.set off         C.draw up        D.catch up

49.A.before         B.after          C.when          D.unless

50.A.even          B.never          C.only           D.still

51.A.listen to        B.work for       C.look after       D.wait on

52.A.time          B.matter         C.person         D.party

53.A.jokes          B.insults         C.criticism        D.embarrassment

54.A.Don’t add insults                 B.Don’t mention old offenses

    C.Don’t lose temper                                D.Don’t tell embarrassing jokes

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