14. No , you’ve got the wrong number .

13. Don’t hang up , please .

12. The line　 is busy / engaged .

11. Could you tell me the number of the English Department ?

10. Could you put me through to May Flower Restaurant , please ?

9. Could you connect me with London , please ?

8. Can I take a message for sb ?

7. Hold on , please . / Hold the line . I’ll see if he’s in .

6. I’m sorry , she isn’t here right now .

5. Hello , this is … (speaking) .