第二节 完形填空(共20小题;每小题1.5分,满分30分)

Not too long ago ,an incident that happened at Walt Disney touched me greatly.A guest  41    out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she  42    her visit.She told the front-desk clerk she had had a (n)   43   vacation ,but was heartbroken about   44    several rolls of Kodak color film she had not yet   45   .At that moment she was particularly   46   over the loss of the pictures she had shot at our Polynesian Luau ,   47   this was a memory she especially treasured.

Now ,please understand that we have no written service rules   48   lost photos in the park.  49   ,the clerk at the front desk  50    Disney’s idea of caring for our   51   .She asked the woman to leave her a couple rolls of   52    film ,promising she would take care of the rest of our show at Polynesian Luau.

Two weeks later the guest received a    53  at her home.In it were photos of all the actors of our show,   54    signed by each performer.There were also    55   of the public procession(游行队伍)and fireworks in the park ,taken by the front-desk clerk in her own   56    after work.I happened to know this    57    because this guest wrote us a letter.She said that   58    in her life had she received such good service from any business.

Excellent   59    does not come from policy (政策性的)handbooks.It comes from people who   60    -and from a culture that encourages and models that attitude.

41.A.working       B.checking       C.trying         D.staying

42.A.expected      B.realized        C.paid          D.enjoyed

43.A.disappointing   B.wonderful      C.uncomfortable  D.important

44.A.taking        B.dropping       C.losing         D.breaking

45.A.developed     B.taken         C.washed       D.loaded

46.A.silly          B.nervous       C.calm          D.sad

47.A.when         B.where         C.as            D.which

48.A.covering      B.finding        C.making        D.keeping

49.A.Excitedly      B.Fortunately     C.Therefore      D.Quietly

50.A.understood    B.reminded      C.trusted        D.discovered

51.A.workers      B.guests         C.managers      D.clerks

52.A.printed       B.shot          C.unused        D.recorded

53.A.film          B.card          C.camera        D.packet

54.A.frequently     B.personally      C.alone         D.actually

55.A.rules         B.pictures       C.handbooks     D.performances

56.A.case         B.work         C.time          D.position

57.A.story         B.place         C.photo         D.show

58.A.only          B.almost        C.never         D.nearly

59.A.advice        B.experience     C.quality        D.service

60.A.care         B.serve         C.like           D.know

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