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At a time when hiring qualified people is becoming more difficult, employers who can ¡¡36 ¡¡biases (Æ«¼û) from the process will surely gain a big advantage ¡¡37 ¡¡his opponents.

As a manager, Miss Tiffany is ¡¡38 ¡¡for interviewing applicants for some of the ¡¡39 ¡¡with her company. During one interview, she noticed that the ¡¡40 ¡¡never made direct eye contact. She was puzzled and a little ¡¡41 ¡¡because she liked the person on the whole.

He had a perfect resume(ÂÄÀú) and gave good ¡¡42 ¡¡to her questions, ¡¡43 ¡¡the fact that he never looked her in the eye said ¡°untrustworthy¡±. Several days later, she decided to offer the job to her ¡¡44 ¡¡choice. ¡°It wasn¡¯t until I ¡¡45 ¡¡a diversity workshop that I realized the person we passed over was the perfect person,¡± Tiffany says. What she hadn¡¯t known at that time was that that person behaved ¡¡46 ¡¡was simply a cultural misunderstanding. He was an Asian-American ¡¡47 ¡¡in a household where ¡¡48¡¡ ¡¡for those in authority was shown by avoiding touching your eyes.

¡°Attending the diversity workshop helped me ¡¡49 ¡¡how much I could learn by simply asking questions and ¡¡50 ¡¡dialogues with employees, ¡¡51 ¡¡making assumptions and trying to be a know-it-all,¡± Miss Tiffany admits. ¡°The biggest thing I ¡¡52 ¡¡from the workshop is learning how to be more ¡®inclusive(°üÈݵÄ)¡¯ to ¡¡53 .¡±

¡°I was just thrown off by the lack of eye contact; not realizing it was cultural,¡± Tiffany says. ¡°I missed out, but will not miss that opportunity again.¡±

Many of us have had similar problems with ¡¡54 ¡¡we consider as different. As the world becomes smaller and our workplaces more diverse, it is becoming necessary to ¡¡55 ¡¡our understanding of others and to reexamine some of our false assumptions.

36. A. replace¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. remove¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. refresh¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. recover

37. A. of ¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. above¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. over¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. on

38. A. desperate¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. responsible¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. ready¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. punctual

39. A. positions¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. businesses¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. conditions¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. trades

40. A. girl¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. opponent¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. customer¡¡ ¡¡¡¡¡¡¡¡¡¡¡¡ D. applicant

41. A. disappointed¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. excited¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. worried¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. annoyed

42. A. suggestions¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. responses¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. impressions¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. comments

43. A. so¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. and¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. or¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. but

44. A. first¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. immediate¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. second¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. careless

45. A. closed¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. started¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. attended¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. organized

46. A. politely¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. carelessly¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. skillfully¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. differently

47. A. raised¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. found¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. treated¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. adopted

48. A. concern¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. envy¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. respect¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. sympathy

49. A. imagine¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. realize¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. predict¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. expect

50. A. creating¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. continuing ¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. practising¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. directing

51. A. other than¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. rather than¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. more than¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. less than

52. A. cut away¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. put away¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. gave away¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. took away

53. A. misunderstandings¡¡¡¡¡¡ B. shortcomings¡¡¡¡¡¡¡¡¡¡¡¡ C. faults¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. mistakes¡¡

54. A. behaviors¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. words¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. habits¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. thoughts

55. A. ignore¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ B. express¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ C. limit¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡ D. expand

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