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Castles and palaces are found throughout Europe．They are visited by large numbers of travellers with cameras who show pictures of them to their families and friends at home．The great stone palace is very different in most ways from the homes most of us live in．In a palace there are miles of long halls through which the wind blows in winter．In 1958, Queen Victoria of England wrote to her daughter Vicki, who had recently married and gone to live in the German palaces, to put on a warm coat when she walked in the halls．
The two most famous “castles”in the world are not in Europe．One was the “Mausoleum”, a burial（殡葬的）castle for King Mausolus, who died in 353 B．C．It is now in ruins （废墟）．The other is the Great Pyramid, the burial place for Pharaoh（法老）Chopes, built in Egypt about five thousand years ago．
The Greek writer of history, Herodotus, saw the pyramids about 500 B．C．They were then more than two thousand years old．They were huge in size, built of great stone blocks about 30 feet long．These blocks had been pulled into their places by hand．Herodotus had his guide read the writing on the wall of the Great Pyramid．It said that the building took 100,000 workers 20 years and cost a great sum（数目）of money．
(1) The great stone palace is ________．
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A．usually quite different from our houses today
B．very beautiful with a lot of pictures in it
C．usually a very long, very beautiful hall
D．now a place for travellers to show their pictures to their friends
(2) Queen Victoria told her daughter Vicki, who lived in a German palace, to put on a warm coat when she walked in the halls of the palace, because ________．
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A．it was usually very cold in Germany in winter
B．she was newly married to the Prince（王子）of Germany
C．the Queen wanted to make her duaghter more beautiful
D．in winter, the wind blew hard through the palace halls
(3) From the text, we know that there were once two great“castles”in the world, but today, we can find only one of them in good condition．
How is the other one?
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A．The other one was burnt down during the First World War．
B．The other suddenly disappeared many years ago．
C．The other is in ruins now．
D．The other was buried by people about 2, 00 years ago．
(4) When Herodotus, the Greek writer of history went to visit the pyramids in Egypt about 500 B．C．, he ______．
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A．found the people were building the Great Pyramid with their hands
B．said that the pyramids had all had a history of about 5, 000 years
C．found some writing on the wall and he asked his guide to read it for him
D．told the people there that the Great Pyramid cost them a lot of money
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Cloze
How is the movie compared with the book on which it is based? Like the movie, the book can have a 1 of settings. It can also contain a lot of details. However, what we see in a second often takes 2 to read. The reader would soon grow 3 with all the descriptions necessary for many changes in place. He 4 be confused by too many characters. He would have to slow down his reading speed, and that would make things even 5 for the author's words might sometimes “get in the way”. Most readers know 6 it means to have the words “disappear” 7 the reading of a well-written story. If a book 8 to include all the details of a movie, this would hardly be 9 . But the book does have at least one advantage 10 the movie, 11 . The author can simply 12 his readers what he want them to know. For instance, an author writes, “Henry had been a sad boy since his father died in a train accident three years ago. ” A movie writer can not tell this to the 13 directly. He would have to 14 one of his characters say it, or show the accident in a flash back and then show 15 Henry was still sad.
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Cloze
How is the movie compared with the book on which it is based? Like the movie, the book can have a 1 of settings. It can also contain a lot of details. However, what we see in a second often takes 2 to read. The reader would soon grow 3 with all the descriptions necessary for many changes in place. He 4 be confused by too many characters. He would have to slow down his reading speed, and that would make things even 5 for the author's words might sometimes “get in the way”. Most readers know 6 it means to have the words “disappear” 7 the reading of a well-written story. If a book 8 to include all the details of a movie, this would hardly be 9 . But the book does have at least one advantage 10 the movie, 11 . The author can simply 12 his readers what he want them to know. For instance, an author writes, “Henry had been a sad boy since his father died in a train accident three years ago. ” A movie writer can not tell this to the 13 directly. He would have to 14 one of his characters say it, or show the accident in a flash back and then show 15 Henry was still sad.
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I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
1.The writer feels that nowadays customers __________.
A. deserve the lowest status in society
B. are unworthy of proper consideration
C. have received high quality service
D. have become victims of modern organizations
2.The writer argues that the quality of service is changing because __________.
A. customers’ demands have greatly changed
B. the staff receive more consideration than customers
C. customers’ needs have become more complex
D. staff members are less considerate than their employers
3.According to the writer, long queues at counters are caused by __________.
A. not having enough male staff on duty
B. difficulties in hiring more efficient staff
C. lack of cooperation between staff members
D. not providing enough staff on purpose to reduce budget
4.The writer suggests that a customer __________.
A. be patient when queuing before checkout counters
B. put up with the rude manners of the staff
C. try to control his temper when ill-treated
D. go to other places where good service is available
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