A true apology is more than just acknowledgement（承认）of a mistake. It’s recognition that something you’ve said or　 36　 has damaged a relationship - and that you　 37　 enough about that relationship to want it　 38　.

　　It’s never　 39　 to acknowledge yon are in the wrong. Being human, we all need the art of apology. Look hack and think how　 40　 you’ve judged roughly（草率），said　 41　 things，pushed yourself　 42　 at the expense（在使某人受损的情况下）of a friend. Some deep thought in us know that when　 43　 a small mistake has been made, your　 44　 will stay out of balance until the mistake is acknowledged and your regret is　 45　.

　　I remember a doctor friend,　 46　 me about a man who came to him with　 47　 illnesses: headache, insomnia（失眠）,stomachaches and so on. No physical　 48　 could be found. Finally the doctor said to the man,“　 49　 you tell me what’s on your conscience（良心）,I can’t help you.”

After a short silence, the man told the doctor that he　 50　 all the money that his father gave to his brother, who was　 51　 His father had died, so only he himself knew the matter. The old doctor made the man write to his brother making an　 52　 and enclosing（附寄）a　53　.In the post office, the man dropped the letter into the mail box. As the letter disappeared, the man　 54　 into team. “Thank you, doctor,”he said,“I think I'm all right now.”And he　 55　.

　　36．A. done B. thought C. announced D. expected

　　37．A. lost B. care C. advise D. heard

　　38．A. built B. formed C. repaired D. damaged

　　39．A. difficult B. easy C. foolish D. shy

　　40．A. long B. often C. much D. soon

　　41．A. unusual B. harmful C. precious D. unkind

　　42．A. ahead B. away C. down D off

　　43．A. still B. even C. only D. such

　　44．A. sense B. brain C. weight D. feeling

　　45．A. shown B. explanined C. offered D. expressed

　　46．A. asking B. telling C. requiring D. setting

　　47．A. strange B. serious C. various D. much

　　48．A. signs B. reason C. cause D. marks

　　49．A. Whenever B. Unless C. Suppose D. Although

　　50．A. stole B. accepted C. seized D. wasted

　　51．A. mad B. lost C. abroad D. dead

　　52．A. order B. excuse C. agreement D. apology

　　53．A. note B. card C. check D. photo

　　54．A. joyed B. burst C. laughed D. cried

　　55．A. should B. did C. had D. was

B

To: manager@ tastytreat.com.ca

Date: Monday, 7 October, 3:34p.m.

From: raymondyuen@ canada.net

Subject: Complaint

Dear Mr. Price,

I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing.

It was my son’s birthday so we booked a no-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking section. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.

Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach (蟑螂) in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(蒜). When we told her that garlic does not have legs, she apologized and took the food away.

We asked for the bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The head waiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced to pay.

The waitress, Janet, was always friendly, but I would like an apology from your impolite head waiter and a full refund (退款) for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.

You can contact me at 742-3254 or through e-mail if you want more information.

Thank you for your attention.

Yours sincerely,

Raymond Yuen

69. We learn from the text that last Saturday Mr. Yuen _____.

　 A. was satisfied with the restaurant.          B. was disappointed with the restaurant

　 C. had to wait for his food                   D. ate for the first time at the restaurant

70. The writer had to pay the bill because _______.

A. the head waiter would not believe his story 

B. the manager was on holiday

C. Janet didn’t believe there was cockroach in the vegetables

D. his wife had eaten most of her meal

71. Which of the following is not true according to the passage?

A. Mr.Yuen demanded that the head waiter apologize to him.

B. Mr.Yuen asked for a full refund for their meal.

C. Mr.Yuen will not eat at the restaurant any more.

D. The head waiter was not as polite as Janet. 

If you want to teach your children how to say sorry, you must be good at saying it yourself, especially to your own children. But how you say it can be quite tricky.

　　If you say to your children “I’m sorry I got angry with you, but …” what follows that “but” can render the apology ineffective: “I had a bad day” or “your noise was giving me a headache ” leaves the person who has been injured feeling that he should be apologizing for his bad behavior in expecting an apology.

　　Another method by which people appear to apologize without actually doing so is to say “I’m sorry you’re upset”; this suggests that you are somehow at fault for allowing yourself to get upset by what the other person has done.

　　Then there is the general, all covering apology, which avoids the necessity of identifying a specific act that was particularly hurtful or insulting, and which the person who is apologizing should promise never to do again. Saying “I’m useless as a parent” does not commit a person to any specific improvement.

　　These pseudo-apologies are used by people who believe saying sorry shows weakness. Parents who wish to teach their children to apologize should see it as a sign of strength, and therefore not resort to these pseudo-apologies.

　　But even when presented with examples of genuine contrition, children still need help to become aware of the complexities of saying sorry. A three-year-old might need help in understanding that other children feel pain just as he does, and that hitting a playmate over the head with a heavy toy requires an apology. A six-year-old might need reminding that spoiling other children’s expectations can require an apology. A 12-year-old might need to be shown that raiding the biscuit tin without asking permission is acceptable, but that borrowing a parent’s clothes without permission is not.

1.According to the author, saying “I’m sorry you’re upset” most probably means “_______”.

2.We learn from the last paragraph that in teaching children to say sorry _______.

3.It can be inferred from the passage that apologizing properly is _______.

B
To: manager@ tastytreat.com.ca
Date: Monday, 7 October, 3:34p.m.
From: raymondyuen@ canada.net
Subject: Complaint
Dear Mr. Price,
I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing.
It was my son’s birthday so we booked a no-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking section. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.
Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach (蟑螂) in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(蒜). When we told her that garlic does not have legs, she apologized and took the food away.
We asked for the bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The head waiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced to pay.
The waitress, Janet, was always friendly, but I would like an apology from your impolite head waiter and a full refund (退款) for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.
You can contact me at 742-3254 or through e-mail if you want more information.
Thank you for your attention.
Yours sincerely,
Raymond Yuen
69. We learn from the text that last Saturday Mr. Yuen _____.
　 A. was satisfied with the restaurant.          B. was disappointed with the restaurant
　 C. had to wait for his food                   D. ate for the first time at the restaurant
70. The writer had to pay the bill because _______.
A. the head waiter would not believe his story 
B. the manager was on holiday
C. Janet didn’t believe there was cockroach in the vegetables
D. his wife had eaten most of her meal
71. Which of the following is not true according to the passage?
A. Mr.Yuen demanded that the head waiter apologize to him.
B. Mr.Yuen asked for a full refund for their meal.
C. Mr.Yuen will not eat at the restaurant any more.
D. The head waiter was not as polite as Janet.