make notes of 记录.记下——青夏教育精英家教网—

阅读理解

　　Most of us use the telephone several times a day to talk with friends or make social arrangements．These calls are usually quite easy and require little planning．

　　Using the telephone for business purpose is different．In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world．

　　If you want to ensure good public relations, you need to master effective telephone techniques．

　　You should try to give an impression of an efficient, friendly, progressive company eager to give good service．

　　Before calling

　　Choose the right time．Consider the cost, urgency and convenience．When calling overseas you need to consider the time difference．

　　Check the number．A great deal of money is wasted each year on dialing wrong numbers．

　　Plan your call．Make a list of points and questions to be raised．

　　Be prepared．Gather any files, papers or information that may be needed during the call．It is unprofessional to have to say “Hold on while I look for that．”

　　If you have to ask a caller to hold on, keep going back and assuring him or her that you will be as quick as possible．

　　Avoid interruptions．Call at a time when you are unlikely to be distracted．

　　During the call

　　Be courteous, polite．Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday?”

　　Put a smile in your voice．Remember, your caller can’t see you, so use intonation to try to sound confident, decisive, helpful and interested．

　　Check your notes．Look back at your notes to ensure that you have covered everything and quote figures and other data correctly．

　　Obtain feedback．Make sure that caller understands the message correctly, especially deadlines and actions that are involved．

　　Be courteous．Finish by thanking the caller for his or her time and trouble．

　　After the call

　　Make notes．Let it become a habit to make notes of the call and place them in an appropriate file．

　　Take actions．If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do some immediately so that you do not forget important points．

(1)

What’s the main idea of this passage?
[　　]
A．	Using a telephone for business has strict rules．
B．	While making a business phone call, you should be efficient first．
C．	It’s necessary to learn how to use your phone for work．
D．	The phone is playing a very important role in daily life, especially in business．

(2)

Before calling, you have to _________．
[　　]
A．	stay at your company only
B．	learn important data and figures by heart
C．	get things ready for the communication
D．	choose the right phone

(3)

What’s the meaning of the word “feedback”?
[　　]
A．	Information．
B．	Present．
C．	Greeting．
D．	Reply．

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阅读理解

　　How to Use the Telephone for work

　　Most of us use the telephone several times a day to talk with friends or make social arrangements．These calls are usually quite easy and require little planning．

　　Using the telephone for business purpose is different．In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world．

　　If you want to ensure good public relations, you need to master effective telephone techniques．

　　You should try to give an impression of an efficient, friendly, progressive company eager to give good service．

　　Before calling

　　Choose the right time．Consider the cost, urgen and convenience．When calling overseas you need to consider the time difference．

　　Check the number．A great deal of money is wasted each year on dialing wrong numbers．

　　Plan your call．Make a list of points and questions to be raised．

　　Be prepared．Gather any files, papers or information that may be needed during the call．It is unprofessional to have to say “Hold on while I look for that．”

　　If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible．

　　Avoid interruptions．Call at a time when you are unlikely to be distracted．

　　During the call

　　Be courteous, polite．Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?

　　Put a smile in your voice．Remember, your caller can’t see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested．

　　Check your notes．Look back at your notes to ensure that you have covered everything and quote figures and other data correctly．

　　Obtain feedback．Make sure the caller under-stands the message correctly, especially where deadlines and actions that are involved．

　　Be courteous．Finish by thanking the caller for his or her time and trouble．

　　After the call

　　Make notes．Let it become a habit to make notes of the call and place them in an appropriate file．

　　Take actions．If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do some immediately so that you do not forget important points．

(1)

What’s the main idea of this passage?
[　　]
A．	Using a telephone for business has strict rules．
B．	While making a business phone call, you should be efficient first．
C．	It’s necessary to learn how to use your phone for work．
D．	The phone is playing a very important role in our daily life, especially in business．

(2)

Before calling, you have to ________．
[　　]
A．	stay at your company only
B．	learn important data and figures by heart
C．	get things ready for the communication
D．	choose the right time and place

(3)

During the call, it is unsuitable to ________．
[　　]
A．	be decisive
B．	be interrupted
C．	check your notes
D．	obtain feedback

(4)

What’s the meaning of the word “feedback”?
[　　]
A．	information
B．	present
C．	greeting
D．	reply

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阅读理解

阅读短文，从每题所给的四个选项(A、B、C和D中选出最佳选项)

　　Most of us use the telephone several times a day to talk with friends or make social arrangements．These calls are usually quite easy and require little planning．

　　Using the telephone for business purpose is different．In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world．

　　If you want to ensure good public relations, you need to master effective telephone techniques．

　　You should try to give an impression of an efficient, friendly, progressive company eager to give good service．

　　Before calling

　　Choose the right time．Consider the cost, urgency and convenience．When calling overseas you need to consider the time difference．

　　Check the number．A great deal of money is wasted each year on dialing wrong numbers．

　　Plan your call．Make a list of points and questions to be raised．

　　Be prepared．Gather any files, papers or information that may be needed during the call．It is unprofessional to have to say “Hold on while I look for that．”

　　If you have to ask a caller to hold on, keep going back and assuring him/ her that you will be as quick as possible．

　　Avoid interruptions．Call at a time when you are unlikely to be distracted．

　　During the call

　　Be courteous, polite．Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday?”

　　Put a smile in your voice．Remember, your caller can’t see you, so use intonation to good effect and try to sound confident, decisive, helpful and interested．

　　Check your notes．Look back at your notes to ensure that you have covered everything and quote figures and other data correctly．

　　Obtain feedback．Make sure that caller understands the message correctly, especially where deadlines and actions that are involved．

　　Be courteous．Finish by thanking the caller for his or her time and trouble．

　　After the call

　　Make notes．Let it become a habit to make notes of the call and place them in an appropriate file．

　　Take actions．If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do some immediately so that you do not forget important points．

(1)

What’s the main idea of this passage?
[　　]
A．	Using a telephone for business has strict rules．
B．	While making a business phone call, you should be efficient first．
C．	It’s necessary to learn how to use your phone for work．
D．	The phone is playing a very important role in our daily life, especially in business．

(2)

Before calling, you have to ________．
[　　]
A．	stay at your company only．
B．	learn important data and figures by heart
C．	get things ready for the communication
D．	choose the right time and place

(3)

What’s the meaning of the word “feedback”?
[　　]
A．	information
B．	present
C．	greeting
D．	reply

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Maybe you are an average student. You probably think you will never be a top student. This is not necessary so, however. Anyone can become a better student if he or she wants to. Here is how.　　

1). Plan your time carefully. When you plan your week, you should make a list of things that you can have to do. After making the list, you should make a schedule of your time. First time for eating, sleeping, dressing, etc. Then decide a good, regular time for studying. Don’t forget to set aside enough time fro entertainment. A weekly schedule may not solve all your problems, but it will force you to realize what is happening to your time.　　

2). Find a good place to study. Look around the house for a good study area. Keep this space, which may be a desk or simply a corner of your room. Free from everything but study materials. No games, radios, or television. When you sit down to study, concentrate on the subject. 　　

3). Make good use of your time in class. Take advantage of class time to listen to everything the teachers say. Really listening in class means less work later. Taking notes will help you remember what your teachers say.　　

4). Study regularly. When you get home from school, go over your notes. Review the important points that your teachers mentioned in class. If you want to know what your teacher is going to discuss the next day, read the material in advance. This will help you understand the next class. If you do these things regularly, the material will become more meaningful, and you will remember it longer.　　

5). Develop a good attitude about tests. The purpose of a test is to show what you have learned about a subject. They help you remember your new knowledge. The world won’t end if you don’t pass a test, so don’t be overly worried.　

There are other methods that might help you with your studying. You will probably discover many others after you have tried these.　　

How to Become A Better Student?

General methods	How to	Advantages
plan you time carefully	● make a list　　 ● make a 1.	force you to realize 2. is happening to your time
find a good place to study	free of everything but study 3.	you can 4. on the subjects
make good use of your time in class	●listen to everything the teachers say　　 ●take 5.	really listening in class means 6.work later.
study regularly	● go over your notes　　 ● 7.new materials	Help you 8.it better, remember it longer
develop a good attitude about tests	don’t be 9.worried	remember your new 10.

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任务型阅读（共10小题，每小题1分，满分10分）

认真阅读下列短文，并根据所读内容在文章后表格中的横线上填入最恰当的单词。

注意：每空只填一个单词。

Maybe you are an average student. You probably think you will never be a top student. This is not necessary so, however. Anyone can become a better student if he or she wants to. Here is how.　　

1). Plan your time carefully. When you plan your week, you should make a list of things that you can have to do. After making the list, you should make a schedule of your time. First time for eating, sleeping, dressing, etc. Then decide a good, regular time for studying. Don’t forget to set aside enough time fro entertainment. A weekly schedule may not solve all your problems, but it will force you to realize what is happening to your time.　　

2). Find a good place to study. Look around the house for a good study area. Keep this space, which may be a desk or simply a corner of your room. Free from everything but study materials. No games, radios, or television. When you sit down to study, concentrate on the subject. 　　

3). Make good use of your time in class. Take advantage of class time to listen to everything the teachers say. Really listening in class means less work later. Taking notes will help you remember what your teachers say.　　

4). Study regularly. When you get home from school, go over your notes. Review the important points that your teachers mentioned in class. If you want to know what your teacher is going to discuss the next day, read the material in advance. This will help you understand the next class. If you do these things regularly, the material will become more meaningful, and you will remember it longer.　　

5). Develop a good attitude about tests. The purpose of a test is to show what you have learned about a subject. They help you remember your new knowledge. The world won’t end if you don’t pass a test, so don’t be overly worried.　

There are other methods that might help you with your studying. You will probably discover many others after you have tried these.　　

How to Become a Better Student?

General methods	How to	Advantages
plan you time carefully	● make a list　　 ● make a 1	force you to realize 2 is happening to your time
find a good place to study	free of everything but study 3	you can 4 on the subjects
make good use of your time in class	●listen to everything the teachers say　　 ●take 5	really listening in class means 6 work later.
study regularly	● go over your notes　　 ● 7 _ new materials	Help you 8 it better, remember it longer
develop a good attitude about tests	don’t overly 9 about it	remember your new 10

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