Question

阅读理解 　　Most of us use the telephone several times a day to talk with friends or make social arrangements．These calls are usually quite easy and require little planning． 　　Using the telephone for business purpose is different．In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world． 　　If you want to ensure good public relations, you need to master effective telephone techniques． 　　You should try to give an impression of an efficient, friendly, progressive company eager to give good service． 　　Before calling 　　Choose the right time．Consider the cost, urgency and convenience．When calling overseas you need to consider the time difference． 　　Check the number．A great deal of money is wasted each year on dialing wrong numbers． 　　Plan your call．Make a list of points and questions to be raised． 　　Be prepared．Gather any files, papers or information that may be needed during the call．It is unprofessional to have to say “Hold on while I look for that．” 　　If you have to ask a caller to hold on, keep going back and assuring him or her that you will be as quick as possible． 　　Avoid interruptions．Call at a time when you are unlikely to be distracted． 　　During the call 　　Be courteous, polite．Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday?” 　　Put a smile in your voice．Remember, your caller can’t see you, so use intonation to try to sound confident, decisive, helpful and interested． 　　Check your notes．Look back at your notes to ensure that you have covered everything and quote figures and other data correctly． 　　Obtain feedback．Make sure that caller understands the message correctly, especially deadlines and actions that are involved． 　　Be courteous．Finish by thanking the caller for his or her time and trouble． 　　After the call 　　Make notes．Let it become a habit to make notes of the call and place them in an appropriate file． 　　Take actions．If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do some immediately so that you do not forget important points． (1) What’s the main idea of this passage? [　　] A． Using a telephone for business has strict rules． B． While making a business phone call, you should be efficient first． C． It’s necessary to learn how to use your phone for work． D． The phone is playing a very important role in daily life, especially in business． (2) Before calling, you have to _________． [　　] A． stay at your company only B． learn important data and figures by heart C． get things ready for the communication D． choose the right phone (3) What’s the meaning of the word “feedback”? [　　] A． Information． B． Present． C． Greeting． D． Reply．

Answer 1

答案：1．C;2．C;3．D;
解析：

(1)	本题考查主旨大意归纳。本文从前至后都是围绕如何利用电话进行工作来论述。
(2)	本题考查归纳理解能力。从Before calling部分中可以看出通话之前要认真作好准备。
(3)	本题考查猜词能力。从During the call部分倒数第二段可知道答案。