My doctor advised me to reduce the amount of sugar ______ to the milk I drink.

A. add       B. to add   C. adding  D. added

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.

　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.

　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.

　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.

　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.

1.The writer feels that nowadays customers __________.

A. deserve the lowest status in society

B. are unworthy of proper consideration

C. have received high quality service

D. have become victims of modern organizations

2.The writer argues that the quality of service is changing because __________.

A. customers’ demands have greatly changed

B. the staff receive more consideration than customers

C. customers’ needs have become more complex

D. staff members are less considerate than their employers

3. According to the writer, long queues at counters are caused by __________.

A. not having enough male staff on duty

B. difficulties in hiring more efficient staff

C. lack of cooperation between staff members

D. not providing enough staff on purpose to reduce budget

4.The writer suggests that a customer __________.

A. be patient when queuing before checkout counters

B. put up with the rude manners of the staff

C. try to control his temper when ill-treated

D. go to other places where good service is available

Two traveling angels (天使) stopped to spend the night in the home of a wealthy family. The family was rude and refused to let the angels stay in the guest room. Instead the angels were given a space in the cold basement. As they made their bed on the hard floor, the older angel saw a hole in the wall and repaired it. When the younger angel asked why, the older angel replied: “Things aren’t always what they seem.” ?

    The next night the pair came to rest at the house of a very poor, but very hospitable (好客的)farmer and his wife. After sharing what little food they had, the couple let the angels sleep in their bed where they could have a good night’s rest. When the sun came up the next morning, the angels found the farmer and his wife in tears. Their only cow, whose milk had been their only income, lay dead in the field. ?

    The younger angel was very angry and asked the older angel, “How could this happen?” “Why did you not watch out for the cow? The first man had everything, yet you watched over his house,” she accused. “The second family had little but was willing to share everything, and you did not help.”

    “Things aren’t always what they seem,” the older angel replied. “When we stayed in the basement, I noticed there was gold stored in that hole in the wall. Since the owner was so greedy and unwilling to share his good fortune, I asked God if I could seal (封口) the wall so he couldn’t find it. Then last night as we slept in the farmer’s bed, the angel of death came for his wife. I asked God if the angel could take the cow instead. Things aren’t always what they seem.”

Why did the older angel repair the hole for the rich family?

A. Because she didn’t like the greedy owner.

B. Because she wanted to save the gold for the poor.

C. Because she basement was too cold to stay in.

D. Because she believed that one should always be ready to offer help.?

In paragraph two, the pair refers to __________.

A. the poor couple                  B. the rich couple?

C. the guests                       D. the angels?

The younger angel was very angry because __________.

A. the older angel killed the farmer’s cow?

B. the older angel treated the two families unfairly?

C. the wealthy man gave them a bad place to live?

D. the angel of death took the cow away?

Why did the older angel let the farmer’s cow die?

A. Because God wanted the older angel to take the cow.

B. Because she wanted to teach the younger angel a lesson.

C. Because she wanted to save the farmer’s wife.?

D. Because she was sympathetic to the rich.

The story tries to tell the reader that __________.

A. angels are always ready to help the poor

B. sometimes things are not what they seem

C. angels are always ready to help the rich

D. the young should always learn from the old

I recently heard a story about a famous scientist who had made several very important medical breakthroughs（突破）. He was being interviewed by a reporter who asked him    1   he thought he was able to be so much more    2   than the average person.
He responded that it all came from a(n)   3   with his mother that occurred when he was about 2. He had been trying to   4  milk from the fridge when he    5   the slippery(光滑的) bottle, its contents running all over the kitchen floor.
When his mother came in,    6   shouting at him or giving him a lecture, she said, “Robert, what a great and wonderful    7   you have made! I have    8   seen such a huge pool of milk. Well, the damage has already been    9  . Would you like to get down and    10   in the milk for a few minutes before we clean it up?”
Indeed, he did. After a few minutes, his mother said, “Robert, whenever you make a mess like this, eventually you have to restore everything to its proper order. So, how would you like to do that? We could use a sponge(海绵), a towel or a mop. Which do you prefer?” He chose the sponge.
His mother then said, “ You know, what we have here is a    11  experiment in how to effectively carry a big milk bottle with two    12   hands. Let’s go out in the back yard and fill the bottle with water and see if you can   13 .” The little boy learned that if he    14   the bottle at the top near the lip with both hands, he could carry it without dropping it. What a wonderful    15  !
This scientist then said that it was at that moment that he knew he didn’t need to be    16  to make mistakes. Instead, he learned that mistakes were just    17   for learning something new, which is,    18  , what scientific experiments are all about. Even if the experiment “doesn't   19 ,” we usually learn something    20   from it.

A long time ago, there lived a poor man whose real name has been forgotten. He was little and old and his face was wrinkled, and that was why his friends called him Mr. Vinegar. His wife was also little and old, and they lived in a little old cottage at the back of a little old field.
"John," said Mrs. Vinegar, "you must go to town and buy a cow. I will milk her and churn（搅拌） butter and we shall never want for anything."
"That is a good plan," said Mr. Vinegar, so he started off to town while his wife waited by the roadside.
Mr. Vinegar walked up and down the street of the town looking for a cow. After a time, a farmer came that way, leading one that was very pretty and fat.
"Oh, if I only had that cow," said Mr. Vinegar, "I would be the happiest man in the world!"
"She's a very good cow," said the farmer.
"Well," said Mr. Vinegar, "I'll give you these 50 gold pieces for her."
The farmer smiled and held out his hand for the money, "You may have her," he said, "I always like to oblige（施恩惠） , my friends!"
Mr. Vinegar took hold of the cow's halter and led her up and down the street. "I am the luckiest man in the world," he said, "for only see how all the people are looking at me and my cow!"
But at one end of the street, he met a man playing bagpipes（风笛） . He stopped and listened -- Tweedle Dee Tweedle Dee.
"Oh, that is the sweetest music I ever heard," he said, "and just see how all the children crowd around the man and give him pennies! If I only had those bagpipes, I would be the happiest man in the world!!"
"I'll sell them to you," said the piper.
"Will you? Well then, since I have no money, I will give you this cow for them."
"You may have them," answered the piper, "I always like to oblige a friend."
Mr. Vinegar took the bagpipes and the piper led the cow away.
"Now we will have some music," said Mr. Vinegar, but try as hard as he might, he could not play a tune. He could get nothing out of the bagpipes but "squeak, squeak". The children instead of giving him pennies laughed at him.
The day was chilly and in trying to play the pipes, his fingers grew very cold. He wished he had kept the cow.
He just started for home when he met a man who had warm gloves on his hands. "Oh, if I only had those pretty gloves," he said, "I would be the happiest man in the world."
"How much will you give for them?" asked the man.
"Oh, I have no money, but I will give you these bagpipes," answered Mr. Vinegar.
"Well," said the man, "you may have them for I always like to oblige a friend."
Mr. Vinegar gave him the bagpipes and drew the gloves on over his half frozen fingers. "How lucky I am," he said as he trudged（跋涉） homeward. His hands were soon quite warm, but the road was rough and the walking hard. He was very tired when he came to the foot of the steep hill. "How shall I ever get to the top?" he said. Just then he met a man who was walking the other way. He had a stick in his hand which he used as a cane to help him along.
"My friend," said Mr. Vinegar, "if only I had that stick of yours to help me up this hill, I would be the happiest man in the world!"
"How much will you give me for it?" asked the man.
"Well, I have no money, but I will give you this pair of warm gloves," said Mr. Vinegar.
"Well," said the man, "you may have it for I always like to oblige a friend."
Mr. Vinegar's hands were now quite warm, so he gave the gloves to the man and took the stout（结实的） stick to help him along. "How lucky I am!'' he said as he toiled upward.
At the top of the hill he stopped to rest. But as he was thinking of all his good luck that day, he heard someone calling his name. He looked up and saw only a green parrot sitting in a tree.
"Mr. Vinegar, Mr. Vinegar," it cried.
"What now?" said Mr. Vinegar.
"You're a dunce（傻瓜） , you're a dunce!'' answered the bird, "you went to seek your fortune and you found it, then you gave it for a cow, and the cow for some bagpipes, and the bagpipes for some gloves, and the gloves for a stick which you might of cut by the roadside. He He He, you're a dunce! You're a dunce!''
This made Mr. Vinegar very angry. He threw the stick at the bird with all his might. But the bird only answered, "You're a dunce! You're a dunce!" And the stick lodged in the tree where he could not get it again.
Mr. Vinegar went on slowly for he had many things to think about. His wife was standing by the roadside and as soon as she saw him, she cried out, "Where's the cow? Where's the cow?" "Well, I just don't know where the cow is," said Mr. Vinegar. And then he told her the whole story.
【小题1】What’s the meaning of the underlined word in the passage?