A mystery shopper is not a professional spy. Mystery shoppers are the secret eyes of service companies that need reliable judgment of their market competitiveness. However, earning an income as a mystery shopper is a legal job to assess the qualities of the service of a company, and help it grow and succeed. In other words, mystery shopping is about making truthful value judgment of the friendliness of the shopping environment, the helpfulness of the frontline stuff, the abilities of the shopping assistants, etc. You should be able not only to observe all these and make logical conclusions about your overall customer satisfaction, but also to remember details and watch out for particular signs. In the end, you will be asked to write down your impressions, either on paper or on line.

  To be a successful mystery shopper, you need to meet some requirements. First you should feed the company that hires you with correct and reliable information about your shopping experience. Besides, you also need basic writing skills. You should write in a simple and understandable way, but still show both your overall impressions and the details you are asked about.

  Don’t worry if you are a new mystery shopper—the company that hires you should provide you with instructions how to complete your shopping tasks. If the company does not provide you with prior(预先) training, you should doubt that it might be a mystery shopping test which you should be careful with. Therefore, you should always get instructions about the mystery shopping rules that you have to follow; about the things you should watch out for; about the way to fill in and present your response, etc.  Becoming an experienced mystery shopper pays well. As you’re likely to get more invitations, earn greater income, and be contracted by more mystery shopping companies.

Title  

A mystery shopper is not a professional spy. Mystery shoppers are the secret eyes of service companies that need reliable judgment of their market competitiveness. However, earning an income as a mystery shopper is a legal job to assess the qualities of the service of a company, and help it grow and succeed. In other words, mystery shopping is about making truthful value judgment of the friendliness of the shopping environment, the helpfulness of the frontline stuff, the abilities of the shopping assistants, etc. You should be able not only to observe all these and make logical conclusions about your overall customer satisfaction, but also to remember details and watch out for particular signs. In the end, you will be asked to write down your impressions, either on paper or on line.

  To be a successful mystery shopper, you need to meet some requirements. First you should feed the company that hires you with correct and reliable information about your shopping experience. Besides, you also need basic writing skills. You should write in a simple and understandable way, but still show both your overall impressions and the details you are asked about.

  Don’t worry if you are a new mystery shopper—the company that hires you should provide you with instructions how to complete your shopping tasks. If the company does not provide you with prior(预先) training, you should doubt that it might be a mystery shopping test which you should be careful with. Therefore, you should always get instructions about the mystery shopping rules that you have to follow; about the things you should watch out for; about the way to fill in and present your response, etc.  Becoming an experienced mystery shopper pays well. As you’re likely to get more invitations, earn greater income, and be contracted by more mystery shopping companies.

Title  

A person named Bernard Jackson today is a free man, but he has many bitter memories. He spent five years in prison after a jury (陪审团) wrongly convicted (判处……有罪) him of raping two women. At Jackson’s trial, although two witnesses testified that Jackson was with them in another location at the time of the crime, he was convicted anyway. Why? The jury believed the testimony (证词) of the two victims, who positively identified Jackson as the man who had attacked them. The court eventually freed Jackson after the police found the real criminal.

Many factors influence the accuracy of eyewitness testimony. For instance, witnesses sometimes see photographs of several suspects before they try to identify the person they saw in a group of people. They can become confused by seeing many photographs of similar faces. The number of people in the group, and whether it is a person or a photograph, my also affect a witness’s decision. People sometimes have difficulty identifying people of other races. The questions the police ask witnesses also have an effect on them.

Many people believe that police officers are more reliable than ordinary people. Psychologists decided to test this idea, and they discovered that it is not true. Two psychologists showed a film of crimes to both police officers and civilians. The psychologists found no difference between the police and the civilians in correctly remembering the details of the crimes.

Despite all the possibilities for inaccuracy, courts cannot omit eyewitness testimony from a trial. American courts depend almost completely on eyewitness testimony to resolve (决定) court cases. Sometimes it is the only evidence to a crime, such as rape. Furthermore, eyewitness testimony is often correct. Although people do sometimes make mistakes, and convict innocent people, more importantly, eyewitness testimony has rightly convicted a larger number of guilty people.

American courts depend on the ability of the twelve jurors, and not the judges, to determine the accuracy of the witness’s testimony. It is their responsibility to decide if a certain witness could actually see, hear and remember what happened.

Bernard Jackson was found guilty and sentenced 5 years’ prison because           .

    A．the victims insisted that he was the attacker

    B．the admitted the crime of raping two women

    C．the police discovered evidence leading to his guilt

    D．the eyewitness proved the victims’ testimony

The following statements may be the reasons for why sometimes the eyewitness’ testimony is not accurate EXCEPT          .

    A．the eyewitness is confused by the police’s questions

    B．the eyewitness is shown photos of many similar faces

    C．the eyewitness lacks the professional help from police

    D．the eyewitness can’t identify people of other races clearly

．An inaccurate eyewitness testimony may lead to         .

    A．the misunderstanding of the case B．the disbelief in the court

    C．the disrespect for the eyewitness    D．the conviction of an innocent person

Eyewitness testimony is important because         .

    A．it can be relied on to detect criminals in all cases.

    B．it is sometimes the only way to resolve court cases.

    C．it is sometimes the only clue for police investigation.

    D．it is more reliable than physical evidences to a crime.

According to the text, we can infer that           .

    A．eyewitness testimony is valuable, though sometimes incorrect.

    B．police identification is more reliable than that of the ordinary people

    C．crime victims often fail to give positive identification of the suspects

    D．the jury relies on the judge than the eyewitness for a decision

A loving person lives in a loving world. A hostile(敌意的)person lives in a hostile world. Everyone you meet is your mirror.

Mirrors have a very particular　 __36__. They reflect the image in front of them. Just as a　 __37__　 mirror works as the vehicle to reflection, __38__　 do all of the people in our lives.

When we see something beautiful such as a flower garden, that garden　 __39__　 a reflection. When we love someone，it's a(n)　 __40__　 of loving ourselves. We have often heard things like “I love how I am when I'm with that person”. That simply　 __41__　 into “I'm able to love me when I love that other person”.　 __42__， when we meet someone new, we feel as though we “click”. Sometimes it's as if we've　 __43__　 each other for a long time. That feeling can come from　 __44__　 similarities.

Just as the “mirror” or other people can be a positive reflection，it is more likely that we'll　 __45__ it when it has a negative connotation(内涵).　 __46__，it's easy to remember the times when we have met someone we're not particularly　 __47__　 about. We may have some criticism(批评)in our mind about the　 __48__. This is especially true when we get to know someone with whom we would rather spend　 __49__　 time.

Often, when we　 __50__　 qualities in other people, ironically(讽刺地), it's usually the mirror that's　 __51__　 to us.

At times we meet someone　 __52__　 and feel distant disconnected, or disgusted.　 __53__　 we don't want to believe it，and it's not easy or　 __54__　 to look further，it can be a great learning lesson to　 __55__　 what part of the person is being reflected in you. It's simply just another way to create more self?awareness.

36．A.target　 　 　　 B．style　　　C．function　　 D．color

37．A.medical 　 B．physical C．chemical 　　 D．mental

38．A.so 　 B．then 　C．nor 　　　 D．neither

39．A.focuses on 　　 B．applies to C．works with 　 D．serves as

40．A.reward 　 B．evaluation C．reflection 　　 D．example

41．A.grows　 　 B．translates C．enters 　 D．falls

42．A.Obviously 　　　 B．Strangely C．Fortunately 　 D．Frequently

43．A.known　 　 B．supported C．observed 　　 D．recognized

44．A.creating 　 B．lacking C．sharing D．comparing

45．A.ignore　 　 B．keep C．take 　　 D．notice

46．A.In brief 　 B．In addition C．For example D．As usual

47．A.crazy　 　　 B．anxious C．upset　 　 D．concerned

48．A.time B．mirror C．garden D．person

49．A.less B．amazingC．more 　　 D．valuable

50．A.appreciate 　　　 B．dislike C．describe 　　　 D．discover

51．A.shouting B．shining C．speaking D．pointing

52．A.new　 　　 B．nervous C．familiar D．friendly

53．A.If　 　 B．Although C．Since 　 D．Once

54．A.terrible 　　 B．noble C．reliable D．desirable

55．A.figure out　 　　 B．take out C．put out D．give out

A person named Bernard Jackson today is a free man, but he has many bitter memories. He spent five years in prison after a jury (陪审团)wrongly convicted (判处…有罪) him of raping two women. At Jackson’s trial, although two witnesses testified that Jackson was with them in another location at the time of the crime, he was convicted  anyway. Why? The jury believed the testimony(证词)of the two victims, who positively identified Jackson as the man who had attacked them. The court eventually freed Jackson after the police found the real criminal.
Many factors influence the accuracy of eyewitness testimony. For instance, witnesses sometimes see photographs of several suspects before they try to identify the person they saw in a group of people. They can become confused by seeing many photographs of similar faces. The number of people in the group, and whether it is a person or a photograph, may also affect a witness’s decision. People sometimes have difficulty identifying people of other races. The questions the police ask witnesses also have an effect on them.
Many people believe that police officers are more reliable than ordinary people. Psychologists decided to test this idea, and they discovered that it is not true. Two psychologists showed a film of crimes to both police officers and civilians. The psychologists found no difference between the police and the civilians in correctly remembering the details of the crimes.
Despite all the possibilities for inaccuracy, courts cannot omit eyewitness testimony from a trial. American courts depend almost completely on eyewitness testimony to resolve(决定)court cases. Sometimes it is the only evidence to a crime, such as rape. Furthermore, eyewitness testimony is often correct. Although people do sometimes make mistakes, and convict innocent people, more importantly, eyewitness testimony has rightly convicted a larger number of guilty people.
American courts depend on the ability of the twelve jurors, and not the judges, to determine the accuracy of the witness’s testimony. It is their responsibility to decide if a certain witness could actually see, hear and remember what happened.
【小题1】Bernard Jackson was found guilty and sentenced 5 years’ prison because________.