It is often said that politeness costs nothing. In fact，__1__ hearing the phrase “thank you” or “well done” means the same to employees as a modest pay __2__， researchers say.

Praise and encouragement also __3__ employees more likely to work hard and stay in their jobs, saving on the cost of finding __4__.

A third of 1,000 workers __5__ said they did not get thanked at all when they did well，and a(n) __6__ third said they were not thanked enough.

In both __7__， the employees said they felt __8__， meaning they were less likely to be __9__ to their jobs and were more likely to look for employment elsewhere.

According to the survey, praising employees has the same __10__ as a 1 percent pay rise, and works out much __11__ for bosses.

Three out of four employees said that regular __12__ by their bosses was important to them, __13__ only a quarter said they were actually given as much praise __14__ they felt they needed. Those doing manual(体力的)jobs were less likely to be given any __15__ for doing well.

Scottish employees felt __16__ undervalued, eight out of ten saying they would like more praise. However, workers in the northeast are less __17__ by being buttered up by the boss, as only 69 percent said they felt the __18__ to be told “well done” regularly.

The research found that words of praise did more than __19__ a pleasant place to work—they could __20__ increase profits.

1．A.properly　　 　　　B．consequently　 C．insistently　　　　　 D．frequently

2．A.rise　　　　　　　 B．ride　　　　　 C．surprise　　　　　　 D．incident

3．A.forces　　　　　 　B．catches　　　 C．makes　　　　　 　 D．contributes

4．A.possibilities　　　　 B．replacements　 C．responsibilities　　　 D．disadvantages

5．A.surveyed　　　　　 B．reported　　 C．employed　　　　　　 D．inspired

6．A.adequate　　　 B．total　　　　　　 C．special　　　　　 　D．further

7．A.surveys　　　　 B．cases　　　　　　　 C．parts　　　　　　 D．points

8．A.privileged　　　　　 B．favored 　　　 C．undervalued　　　 D．evaluated

9．A.caught　　　　　　　 B．attached　　　 C．involved　　　　 D．devoted

10．A.motivation　　　　 B．advantage　　 C．development　　　　 D．feeling

11．A.less convenient　　　　 B．more likely　 C．cheaper　　　　　 D．more expensive

12．A.inspection　　　　 B．acknowledgement　 C．commitment　　 D．outlines

13．A.but　　　　　 B．otherwise　　　　　 C．thus　　　　　　 D．so

14．A.that　　　　　 B．when　　　　　　　 C．while　　　　　　 D．as

15．A.solution　　　　　 B．situation　　　 C．recognition　　　　　 D．communication

16．A.least　　　　　　 B．the less　　　　 C．the more　　　　　 D．most

17．A.charged　　　　　 B．impressed　　　 C．delayed　　　　　　 D．exploded

18．A.chance　　　　　 B．need　　　　　 C．potential　　　 　　D．function

19．A.create　　　　 B．demand　　　　　　 C．require　　　　　 D．restore

20．A.alone　　　　　 B．still　　　　　　 C．even　　　　　　　 D．yet

A lot of us lose life's tougher battles by starting a frontal(正面的)attack-when a touch of humor might well enable us to win. Consider the case of a young friend of mine, who hit a traffic jam on his way to work shortly after receiving an ultimatum(最后通牒)about being late on the job. Although there was a good reason for Sam's being late-serious illness at home-he decided that this by-now-familiar excuse wouldn't work any longer. His supervisor was probably already pacing up and down preparing a dismissal speech. Yes, the boss was, as Sam entered the office at9:35. The place was as quiet as a locker room(更衣室);everyone was hard at work. Sam's supervisor came up to him. Suddenly, Sam forced a grin and stretched out his hand. "How do you do!" he said. "I'm Sam Maynard. I'm applying for a job. Which, I understand, became available just 35 minutes ago. Does the early bird get the worm?"

　　The room exploded in laughter. The supervisor clamped off a smile and walked back to his office. Sam Maynard had saved his job-with the only tool that could win, a laugh.

　　Humor is a most effective, yet frequently neglected(忽略), means of handling the difficult situations in our lives. It can be used for patching up differences, apologizing, saying "no," criticizing, getting the other fellow to do what you want without his losing face. For some jobs, it's the only tool that can succeed. It is away to discuss subjects so sensitive that serious dialogue may start a quarrel. For example, many believe that comedians(喜剧演员)on television are doing more today for racial and religious tolerance(忍受力)than people in any other forum.

1.WhywasSamlateforhisjob?

　A. Because he was ill.　　 B. Because he got up late.

C. Because he was caught in a traffic jam. 　 D. He was busy applying for a new job.

2.The main idea of this passage is ____.

　A. Sam Maynard saved his job with humor 　 B. humor is important in our lives

　C. early bird gets the worm 　　　　 D. humor can solve racial discriminations.

3.The phrase "clamped off" n paragraph 3 means____.

　A. tried to hold back　 B. tried to set　 C. charged　 D. gave out

4.Which of the following statements can we infer from the passage?

A. Many lose life's battles because they are lacking in a sense of humor.

B. It wasn't the first time that Sam came late for work.

C. Sam was supposed to arrive at his office at8:30.

D. Humor is the most effective way of solving problems

I have learnt a lot about Chinese life and culture while teaching in China and found them very interesting．

First, family life is quite 　36 in China from that in the USA． In the USA, many young people 　37 home after they finish their education and start working． However, in China, it is 　38 for people to live with their parents until they get married． 　39 , many of my Chinese friends told me that their 40 lived with them and helped take care of them when they were children． It seems that Americans think independence is more important 　41 the Chinese think family relationships are more important．

Bargaining is another 　42 that I have tried to learn． In the USA, prices are 　43 and you can’t ask for a lower price． However in some small Chinese stores and tourist places, you are 　44 to bargain． My Chinese friends taught me to ask for 40 percent or 50 percent 　45 the original price． If the salesperson doesn’t agree to my price, I should 　46 to leave and he might let me come back and sell me the item． It is a skill that you have to 　47 if you live in China．

Tipping hasn’t been easier to 　48 ． In the USA, many people in the service 　49 want to get 　50 money for serving customers． Tipping is not a part of Chinese culture． 　51 I tried to tip a taxi driver． He looked a little 　52 and refused to take the money．

In dinners, perhaps what surprises an American visitor most is that some of the Chinese hosts like to put food into the plates of their 　53 ． Actually, this is a 　54 of true friendship and politeness． My Chinese friend told me if I didn’t want to eat it, I should just 　55 the food in the plate．

36．A．unique　　　　　　　　 B．different　　　　　　　　 C．private　　　　　　　　　 D．harmonious

37．A．come　　　　　　　　 B．build　　　　　　　　　　　 C．leave　　　　　　　　　　 D．abandon

38．A．regular　　　　　　　 B．true　　　　　　　　　　　 C．common　　　　　　　　 D．usual

39．A．Also　　　　　　　　　 B．However　　　　　　　　 C．Therefore　　　　　　　 D．Although

40．A．parents　　　　　　　 B．relatives　　　　　　　　 C．babysitters　　　　　　 D. grandparents

41．A．while　　　　　　　　 B．since　　　　　　　　　　 C．when　　　　　　　　　　 D．as

42．A．way　　　　　　　　　 B．custom　　　　　　　　　 C．method　　　　　　　　　 D．habit

43．A．made　　　　　　　　 B．agreed　　　　　　　　　 C．charged　　　　　　　　 D．set

44．A．expected　　　　　　 B．taught　　　　　　　　　　 C．suggested　　　　　　　 D．required

45．A．up　　　　　　　　　　 B．away　　　　　　　　　　 C．off　　　　　　　　　　　　 D．on

46．A．promise　　　　　　　 B．pretend　　　　　　　　　 C．decide　　　　　　　　　 D．hope

47．A．tolerate　　　　　　　 B．understand　　　　　　 C．practise　　　　　　　　 D．consider

48．A．adjust to　　　　　　 B．turn to　　　　　　　　　 C．refer to　　　　　　　　　 D．stick to

49．A．area　　　　　　　　　 B．department　　　　　　 C．branch　　　　　　　　　 D．industry

50．A．easy　　　　　　　　　 B．extra　　　　　　　　　　　 C．pocket　　　　　　　　　 D．prize

51．A．Often　　　　　　　　 B．Once　　　　　　　　　　 C．Sometimes　　　　　　 D．Before

52．A．excited　　　　　　　 B．satisfied　　　　　　　　 C．frightened　　　　　　　 D．confused

53．A．own　　　　　　　　　 B．children　　　　　　　　 C．neighbors　　　　　　　 D．guests　

54．A．signal　　　　　　　　 B．mark　　　　　　　　　　 C．sign　　　　　　　　　　　 D．feature

55．A．leave　　　　　　　　　 B．remain　　　　　　　　　 C．put　　　　　　　　　　　　 D．taste

Checks have largely taken the place of money as a means of 　 36　 , for they are widely accepted everywhere. 　37　 this is very 　38　 for both buyer and seller, it should not be forgotten that checks are not real money: they are quite 　39 in themselves. A shop-keeper runs a certain 40 when he accepts a check and he is quite 　41 his rights if, on occasion, he 　42 to do so. People do not always know this and are 　43　 if their good faith is called in question. A wealthy friend of mine told me he had an extremely 　44 experience.

One day he decided to buy a particularly fine pearl necklace at a famous jewelry shop which keeps a large__45 of precious stones and asked if he could pay 　46 check, the assistant said that this was quite 47 . But the moment my friend signed his name, he was invited into the manager’s office. The manager was very polite, but he explained that someone 　48 exactly the same name had presented them with a worthless check not long ago. My friend got very angry at it and said he would buy a necklace 　49 . When he got up to go, the manager told him that the police would arrive at any moment and he had better stay 　50 he wanted to get into serious trouble. Sure enough the police arrived, __51 to my friend for the 　52 , but explained that a person who had used the same name as his 53 for a number of recent robberies. Then the police asked my friend to 　 54　 out a note which had been used by the thief in a number of shops. The note read, “I have a gun in my pocket, ask no questions and give all the money in the safe.” Fortunately, my friend’s handwriting was quite__55__ the thief’s. He was not only allowed to go without further delay, but to take the pearl necklace with him.

36. A. change 　　 　　 B. exchange　　　　 　　 C. trade 　　　　　　　 　　 D. business

37. A. Because　　　　　　 　　 B. If 　　　　　　　　 　　 C. Though　　　　　　　　　 D. Since

　　38. A. favourite　　　　　　 B. popular　　　　　 　　 C. profitable 　　　　　　　 D. convenient

　　39. A. dangerous 　　 B. priceless 　　　 　　 C. unimportant 　　　　　 D. valueless

　　40. A. chance 　　　　　　 　　 B. risk 　　　　　　　 　　 C. opportunity 　 　　　 D. danger

41. A. within 　　　　　　　 B. out of　　　　　　　　　　 C. without　　　　　　 　 D. beyond

42. A. refuses 　　　　　　 　　 B. agrees 　　　　　 　　 C. fails 　　　　　　　　　　　 D. hates

43. A. unhappy 　　 　　 B. ashamed 　　　 　　 C. shocked　　　　　 　 D. puzzled

44. A. uninteresting 　　 B. unreasonable 　　 C. unforgettable　　 　　　 D. unpleasant

　　45. A. amount　　　 　　 B. accident 　　　　 　　 C. stock 　　　　　　　　　　　　　 D. number

46. A. in 　　　　　　　　　　 　　 B. by 　　　　　　　　 　　 C. with　　　　　　　　 　 D. on

　　47. A. in need 　　　　　　 B. in common 　　 　　 C. in use 　　　　　　　　　　 D. in order

48. A. used 　　　　 　　 B. with 　　　　　　　　　　 　　 C. named 　　　　　　　　　 D. by

49. A. anywhere 　 　　 B. somewhere 　 　　 C. somewhere else 　　　 D. everywhere

50. A. unless 　　　 　　 B. otherwise 　　　 　　 C. if 　　　　　　　　　　　　　 D. whether

51. A. coming 　　　　　　 B. sticking　 　　　 　　 C. apologizing 　　　　　　 D. checking

52. A. manner 　　　　　　 B. behavior 　　　　 　　 C. inconvenience　 　　　 D. treatment

　　53. A. responsible 　　 B. answered 　　　　　　 　　 C. charged 　　　　　　　 D. blamed

　 54. A. copy 　　　　 　　 B. read 　　　　　　　 　　 C. take 　　　　　　　　　　　 D. bring

　 55. A. unlike 　　　　 　　 B. different 　　　　 　　 C. dissimilar 　　　　　　　 D. dislike

Directions: For each blank in the following passage there are four words or phrases marked A, B, C and D. Fill in each blank with the word or phrase that best fits the context.

　 It was the second day of a winter holiday in Queenstown, New Zealand, three years ago. When we decided to explore the beautiful scenery, our landlady 　36 us,“Make sure you are well wrapped up today. The weather is 　37 . Head back when you see snowfall.”

　 The day was bright and sunny, and I started to wonder if she was being too cautious. When snow began to fall at 6:00 pm, I was not worried, thinking we’d have no 　38 in catching a taxi back. However, we waited for a while, and all the drivers shook their heads when told of our 　39 .

　 The first driver passed by and gave me a card with a number for me to 　40 help. I was filled with 　41 , but I had no choice but to lead my three sisters to a nearby place to make the 　42 . Then a taxi drew up and we climbed in. The driver did not appear very friendly. Then the light streaming from his headlights showed very 　43 why no taxi wanted to take us to our hotel. And I began to understand the driver’s apparently unfriendly silence — he was worried. The steep incline (斜坡) ahead was 　44 with snow. The taxi slowly made its way up the hill. Suddenly, we came to a dead stop, and the driver turned to us. “Look! It is very 　 45 to go forward. You have to get out and walk. If I drive any further, the taxi will slide back,” he said. “Er ... can you keep your headlight on and help my elder sister? The rest of us will follow you up,” I said. The driver 　46 .

　 We made it safely back to our hotel. Even though it 　47 　for the rest of the days, we could see the silver lining in the cloud(一线希望): the generous soul who helped us.

36. A. protected　　　　　 B. guarded　　　 C. helped　　　　　　　 　 D. warned

37. A. hateful　 　　　　　 B. colorful　　　 C. changeable 　　　　　　 D. unforgettable

38. A. reason　 　　　　　 B. time　　　　 C. trouble 　　　　　　 　　 D. opportunity

39. A. situation 　　　　 B. destination　　 C. background　 　　D. information

40. A. call for　　　　 　 B. wait for　　　 C. give up　　　　　 　 D. look up

41. A. confidence　　　　 B. pride 　　　　C. doubt　　　　　　　 　 D. joy

42. A. appointment　　　 B. call　　　　　 C. way 　　　　　　　 　　D. invitation

43. A. clearly　 　　　　 B. weakly 　　　　　　 C. unwillingly　　　　 　 D. quietly

44. A. charged　　　　　　　　　　 B. covered 　　　 C. crowded　　　　　　　　 D. provided

45. A. dangerous 　　　　 B. possible 　　　C. limited　　　　　　　　　 D. unacceptable

46. A. agreed　　　　　　　 B. admitted　　　 C. admired　　　　　　　　　 D. applied

47. A. shone　 　　　　　 B. blew　　　　 C. rained 　　　　　　 　　 D. snowed