Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

The Underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　  B. a trouble　　    C. a funny thing　　    D. a boring task

Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

What I Want for You and Every Child in America

　　　　　 　　　　　　　　　 by President-Elect Barack Obama

Dear Malia and Sasha,

I know that you’ve both had a lot of 　1 these last two years during the campaign, going to picnics and parades and state fairs, eating all sorts of junk food your mother and I probably shouldn’t have let you have. But I also know that it hasn’t always been easy for you and Mom, and that although you are both excited about that new puppy(幼犬), it doesn’t 2 for all the time we’ve been apart. I know 3 I’ve missed these past two years, and today I want to tell you a little more about why I decided to take our family on this journey.

When I was a young man, I thought life was all about me--about how I’d 4 my way in the world, become successful, and get the things I want. But then the two of you came into my 5 　with all your curiosity and mischief （捣乱） and those smiles that never 6 to fill my heart and light up my day. I soon found that the greatest joy in my life was the joy I saw in yours. That’s why I ran for President: because of what I want for you and for every child in this nation.

I want all our children to go to schools 7 of their potential---schools that challenge them, inspire them, and instill （灌输） in them a sense of 8 about the world around them. I want them to have the chance to go to college 9 their parents aren’t rich. And I want them to get good jobs: jobs that pay well and give them benefits like health care, jobs that let them have time to spend time with their own 10 .

I want us to 11 back the boundaries(界限) of discovery so that you’ll live to see new technologies and inventions that improve our lives and make our planet cleaner and safer. And I want us to push our own human boundaries to reach 12 the divides(分水岭) of race and region, gender and religion that 13 us from seeing the best in each other.

That was the 14 your grandmother tried to teach me when I was your age, reading me the opening lines of the Declaration of Independence and telling me about the men and women who marched for 15 because they believed those words put to paper two centuries ago should mean 16 .

She helped me understand that America is great not because it is perfect but because it can always be made better and that the 17 work of perfecting our union falls to each of us. It’s a duty we pass on to our children.

These are the things I want for you--- to 18 in a world with no limits on your dreams and no achievements beyond your reach. And I want every child to have the same 19 to learn and dream and grow that you girls have. That’s why I’ve taken our family on this great adventure.

I am so proud of both of you. I love you 20 you can ever know. And I am grateful every day for your patience, confidence, grace, and humor as we prepare to start our new life together in the White House.

　　　　　　　　　　　　　　　　　　　　　　　　　　　　 Love, Dad

1. A. play　　　　　　 B. fun　　　　　　 C. pain　　　　　　 D. gain

2. A. take up　　　　　 B. pick up　　　　 C. make up　　　　　 D. put up

3. A. how much　　　 B. how many　　　 C. how soon　　　　 D. how long

4. A. lose　　　　　　 B. make　　　　　 C. take　　　　　　　 D. walk

5. A. world 　　　　　 B. family　　　　 C. position　　　　　 D. place

6. A. succeed　　　　 B. come　　　　　 C. tend　　　　　　　 D. fail

7. A. worth　　　　　 B. worthless　　　　 C. worthwhile　　　　 D. worthy

8. A. humor　　　　　 B. hatred　　　　　 C. wonder　　　　　 D. sadness

9. A. even if　　　　 B. as if　　　　　　 C. as long as　　　　 D. if

10. A. friends　　　　 B. kids　　　　　　 C. boys　　　　　　 D. girls

11. A. rush　　　　　 B. catch　　　　　 C. push　　　　　　 D. pull

12. A. to　 　　　　 B. in　　　　　　 C. into　　　　　　　 D. beyond

13. A. keep　　　　　 B. let　　　　　　 C. make　　　　　　 D. warn

14. A. way　　　　　 B. method　　　　　 C. means　　　　　 D. lesson

15. A. quantity　　　 B. quality　　　　　 C. equality　　　　　 D. quarter

16. A. everything　　 B. something　　　 C. anything　　　　　 D. nothing

17. A. unfinished　　 B. finished　　　　 C. unfinishing　　　　 D. finishing

18. A. wake up　　　 B. grow up　　　　 C. come up　　　　　 D. get up

19. A. difficulty　　　 B. barriers　　　　 C. anxiety　　　　　 D. chances

20. A. rather than　　 B. other than　　　　 C. less than　　　　 D. more than

阅读下列各小题，根据汉语提示，用句末括号内的英语单词完成句子，并将答案写在答题卡上的相应题号后。

71. Knowing ______ reduces the risks of failure and it works like an insurance policy for your own ability. (do) 知道你正在干什么，能降低失败的风险，这就像给自己的能力买了份保险。

72. Not ______ my parents, I failed to go to a drama school, where my interest lay.

(persuade) 由于没有说服我父母，我没能上戏剧学校，而那才是我的兴趣所在。

73. The chief engineer together with his colleagues _____ new scientific methods of farming since five years ago. (look) 五年以来，总工程师和他的同事们一起一直在寻找新的科学农耕方法。

74. When I work on the farmland in the daytime, I always _____ to a tree on the riverbank. (keep)

白天干农活的时候，我总是把羊拴在河边的树上。

75. As time is pressing, I think ___ is the best way to get from here to the conference centre. (take)

由于时间紧迫，我认为从这里去会议中心最好的办法是乘出租车。

76. So fast ______ that we can hardly imagine its speed. (travel)

光传播的速度快到我们难以想象。

77. Through the course of my schooling, I met many teachers, two ______ me greatly. (influence)

上学时我遇到过很多老师，其中两位对我影响很大。

78. I don’t often lose things, so I was quite surprised ______ my wallet and found it wasn’t there. (reach) 我不常丢东西，所以当我拿钱包却发现钱包不在时，大吃一惊。

79. It is reported in the newspaper that several new subway lines ______ in Wuhan. (build)

据报纸报道，武汉正在建设几条新的地铁线路。

80. Most believe he _______ for England last week, but for a serious injury which put him out of football. (play)  多数人认为，要不是受了重伤而告别足球，上周他本会为英格兰踢球的。

The GUARANTEE ON THIS WATER HEATER IS IN EFFECT ONLY WHEN THE HEATER IS INSTALLED AND OPERATED IN ACCORDANCE WITH THESE INSTRUCTIONS. READ THESE INSTRUCTIONS THOROUGHLY BEFORE STARTING.
LOCATION:
　　Select a location accessible to water lines and power supply. Do not locate the heater where water lines could be subjected to(受…影响) freezing temperatures. It is recommended that the heater be located near the center of greatest hot water usage to prevent heat loss through the pipes.
ELECTRICAL CONNECTIONS:
　　Before any electrical connections are made, be sure that the heater is full of water and that the valve(阀门) in the cold water supply line is open.
OPERATION
When the switch is closed, the operation of this electric water heater is automatic. The thermostats are preset to the "HOT" setting to provide a water temperature of approximately 120oF to reduce the risk of being burnt.
MAITENACE
Shut off the electric power whenever the water supply is turned off.
Shut off the electric power, water supply and drain the heater completely to prevent freezing whenever the building is left unoccupied during the cold weather months.
SERVICE
The trip–free devices on this heater will cut off all power if temperature of water is above 190F. If there is no hot water after a reasonable period of time, check the main fuse(保险丝) box. In the event that the fuses have not blown, call a serviceman.
72.The location of the water heater shall ___________.
A. be close to water lines and power supply
B. be subjected to low temperature
C. be in the centre of the house
D. have a longer distance to hot water usage.
73.Before any connection of power , make sure that one thing you have to do is _____.
A. to have the heater in the water     B. to open the cold water inlet valve.
C. to shut off the thermostats         D. to replace wiring diagram
74.When you are not using the heater in winter months, it is better for you to________.
A. have the tank full of clear water    B. drain the heater
C. to leave it untouched             D. prevent it from losing heat
75. What will happen to the heater when the temperature of water is above 190F?
A. it will cause damage         B. It will break off automatically.
C. It will produce cold water.    D. It will blow the fuse.

　Some plays are so successful that they run for years on end. In many ways, this is　 36　 for the poor actors who are required to go on repeating the sane　 37　 night after night. One would

 38　 them to know their parts by heart and　 39　 have cause to falter（结巴）.Yet　40　is not always the case.

　　A famous actor in a　 41　 successful play was once cast in the role of an aristocrat　 42　 had been imprisoned in Bastille for twenty years. In the last act，a gaoler（监狱长，看守）would always come on to the stage with a letter which he would hand to the prisoner.　 43　 the noble was expected to read the letter at each　 44　 ,he always insisted that it should be written out in full.

　　One night, the gaoler decided to play a joke　 45　 his colleague to find out if, after so many performances, he had managed to learn the　 46　 of the letter by heart. The curtain went up on the final act of the play and revealed（使显露）the aristocrat sitting alone behind bars in his dark cell. Just then，the gaoler　 47　 with the precious letter in his hands. He entered the　 48　and presented the letter to the aristocrat. But the copy he gave him had not been written out in　

 49　 as usual. It was simply a blank sheet of paper. The gaoler looked on eagerly,　50　 to see if his fellow actor had at last learnt his lines. The noble stared at the blank sheet of paper for a few seconds. Then，squinting（眯着眼看）his eves，he said,“The light is　 51　.Read the letter to me.”And he promptly handed the sheet of paper to the gaoler.　52　 that he could not remember a word of the letter either, the gaoler replied，“The light is indeed dim，sir. I must get my　 53　”With this, he hurried off the stage. Much to the aristocrat’s　 54　 ，the gaoler returned a few moments later with a pair of glasses and the　 55　 copy of the letter which he proceeded（继续进行）to read to the prisoner.