网址:http://m.1010jiajiao.com/timu3_id_2601648[举报]
根据短文内容,从短文后的选项中选出能填入空白处的最佳选项,选项中有两项为多余选项.
1
Difficult customers are the nightmares of every shopkeeper. 2 Unfortunately,the most difficult ones will use it to slap you in the face.But there are tips for dealing with difficult customers you can follow to keep your head cool and your shop peaceful.
1.Get to the root of the problem.
Ask the customer how you can assist him or her.If the root of the problem is simple enough, don’t say anything more that you know will upset the customer.Your goal is to solve the problem and get away from the difficult customer as quickly as possible, without sacrificing your store’s reputation.
Sometimes difficult customers leave with a bad experience. 3 And you know how powerful word of mouth is.
2. 4
One of the best tips for dealing with difficult customers is smiling.It confuses people.Not only does it keep the situation from becoming too tense,it also helps you keep up a cool front.Being charming often ea-ses the problem instantly.Be sensitive to people’s emotions.A genuine smile is nice, but an insulting smile isn’t.So do what you can to resolve an issue and accompany it with a smile.But don’t smile while he’s giving you a piece of his mind.You need to express your understanding, and not make them feel you’re laughing at them.
3.Offer a present.
One of the most effective tips for dealing with difficult customers is making sure they 1eave your store in a good mood.If you run a restaurant,perhaps you can offer the customer a free glass of wine or a cup of tea.Ensure the customer that the misfortune will not happen again.It’s a small price to pay for a happy ending.
The truth is, these types of customers are everywhere. 5 Perhaps next time, that consumer will have a change of heart.
A.Everyone knows that “the customer is always fight”.
B.Smile.
C.How to Help the Customers in Difficulty
D.Follow these tips for dealing with difficult customers and you’ll be all right.
E.Customer Service
F.Three Amazing Ways to Satisfy Difficult Customers
G.Then they talk about it to other people.
Lifeguard, sportscaster, movie star, governor, president——there wasn’t much Ronald Reagan didn’t do in life.
“The world was a vast opportunity for him,” Lou Cannon wrote in his biography(传记) of the former US president, who died on June 5,2004, aged 93.
Reagan’s final years saw him fight a losing battle against Alzheimer’s disease(老年痴呆症). But his positive attitude toward life has given hope to many people.
Born in 1911 to a poor family in a small town in Illinois, his father was a failed salesman who drank too much. It was in these difficult times, though, that Reagan developed the powerful optimism(乐观) that would serve him so well. He always believed better times lying ahead, and this was reflected in his high school yearbook entry. “Life is one grand, sweet song, so start the music,” he wrote.
As a teenager, Reagan spent summers working as a lifeguard at a local beach, saving 77 lives in seven years. He graduated from college in 1932 with a degree in economics and sociology. But America was still in the middle of the Great Depression, and jobs were hard to find. Reagan finally found work as a radio sports announcer and this road led him to Hollywood in 1937.
During the 20---year film career, he never became a leading star. As in his lifeguard days, Reagan loved to play the hero and only took the role of a bad guy once in more than 50 films.
A talented speaker who was always able to connect with his audience, Reagan became involved in politics in the 1950s. This popular touch led to him being elected the governor of California in 1967.
All the while Reagan was in California, he had his eye on the White House. In 1980, aged 69, he became the oldest man ever elected president.
He held office from 1981 to 1989, the first president to serve two complete terms after World War Ⅱ. When he left, aged 77, he held the highest popularity rate of any retiring president in US history.
He remained positive even when he discovered he had an illness that would destroy him. “I will leave with the greatest love for this country of ours and eternal(永恒的optimism(乐观) for its future,”he wrote.
1.Reagan can be best described as a man with ______.
A. firmness B. humour C. optimism D. talent
2.What didn’t Reagan do in his life time?
A. Playing the role of a bad guy.
B. Being a leading star of the film.
C. Saving people’s lives.
D. Working as a radio sports announcer.
3.Which is the correct order of events described in the passage?
a. Reagan fought a losing battle against Alzheimer’s disease.
b. Reagan became an actor.
c. Reagan worked as a lifeguard.
d. Reagan graduated from college.
e. Reagan was elected the governor of California.
A. a, c, d, e ,b B. e, c, d, b, a
C. b, a, c, d, e D. c, d, b, e, a
4.When the writer of Reagan’s biography says “The world was a vast opportunity for him,” he really means that _______.
A. Reagan achieved much in his whole life
B. Reagan could have done much better
C. Reagan did much for America and the world
D. Reagan was a very lucky man
查看习题详情和答案>>
In order to make his speech interesting and powerful, he ________ a lot of facts.
- A.prepare
- B.planned
- C.organized
- D.collect
How to Be a Winner
Sir Steven Redgrave
Winner of 5 Olympic Gold Medals
“In 1997 I was found to have developed diabetes (糖尿病). Believing my career (职业生涯)was over, I felt extremely low. Then one of the specialists said there was no reason why I should stop training and competing. That was it----the encouragement I needed. I could still be a winner if I believed in myself. I am not saying that it isn’t difficult sometimes. But I wanted to prove to myself that I wasn’t finished yet. Nothing is to stand in my way.”
Karen Pickering
Swimming World Champion
“I swim 4 hours a day, 6 days a week. I manage that sort of workload by putting it on top of my diary. This is the key to success—you can’t follow a career in any field without being well-organized. List what you believe you can achieve. “Trust yourself, write down your goals for the day, however small they are, and you’ll be a step closer to achieving them.”
Kirsten Best
Poet & Writer
“When things are getting hard, a voice inside my head tells me that I can’t achieve something. Then, there are other distractions, such as family or hobbies. The key is to concentrate. When I feel tense, it helps a lot to repeat words such as ‘calm’, ‘peace’ or ‘focus’, either out loud or silently in my mind. It makes me feel more in control and increases my confidence. This is a habit that can become second nature quite easily and is a powerful psychological (心理的) tool.”
【小题1】What does Sir Steven Redgrave mainly talk about?
| A.Difficulties influenced his career. |
| B.Specialists offered him medical advice. |
| C.Training helped him defeat his disease. |
| D.He overcame the shadow of illness to win. |
| A.Her training schedule. |
| B.Her daily happenings. |
| C.Her achievements. |
| D.Her sports career. |
| A.Ways that help one to focus. |
| B.Words that help one to feel less tense. |
| C.Activities that turn one’s attention away. |
| D.Habits that make it hard for one to relax. |
| A.Courage. |
| B.Devotion. |
| C.Hard work. |
| D.Self-confidence. |
Many years ago, when I was fresh out of school and working in Denver, I was driving to my parents' home in Missouri for Christmas.I stopped at a gas station about 50 miles from Oklahoma City, where I was planning to stop and visit a friend.While I was standing in line at the cash register(收款台), I said hello to an older couple who were also paying for gas.
I took off, but had gone only a few miles when black smoke poured from the back of my car.I stopped and wondered what I should do.A car pulled up behind me.It was the couple I had spoken to at the gas station.They said they would take me to my friend's.We chatted on the way into the city, and when I got out of the car, the husband gave me his business card.
I wrote him and his wife a thank-you note for helping me.Soon afterward, I received a Christmas present from them.Their note that came with it said that helping me had made their holidays meaningful.
Years later, I drove to a meeting in a nearby town in the morning.In late afternoon I returned to my car and found that I'd left the lights on all day, and the battery(电池)was dead.Then I noticed that the Friendly Ford dealership - a shop selling cars - was right next door.I walked over and found two salesmen in the showroom.
"Just how friendly is Friendly Ford?" I asked and explained my trouble.They quickly drove a pickup truck to my car and started it.They would accept no payment, so when I got home, I wrote them a note to say thanks.I received a letter back from one of the salesmen.No one had ever taken the time to write him and say thank you, and it meant a lot, he said.
"Thank you" - two powerful words.They're easy to say and mean so much.
[写作内容]
(1) 以约30个词概括短文的要点;
(2) 然后以120个词就“向别人道谢的重要性”这个主题发表你的看法, 并包括如下要点:
a) 叙述你向别人道谢的一次真实或虚构的经历;
b) 你是如何认识到向别人道谢的重要性的;
c) 向别人道谢对你和对方都带来了什么影响。
[写作要求] 可以使用实例或其它论述方法支持你的论点, 也可以参照阅读材料的内容, 但不得直接引用原文中的句子