A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

Among many of the problems in the service industry, talked about in this passage, is         .

       A．how to ensure his employees’ high pay

       B．how to attract more customers

       C．how to look carefully after the employees

       D．how to keep the good employees from leaving

Although a new manager, Cynthia would do her job well in keeping quality employees because she         .

       A．had mastered all the courses for the manager

       B．had already formed good relationship with the employees

       C．know the way how to deal with her employees

       D．had her own personal experience

This passage shows us that to run a business well it is necessary for managers to let their employees know         .

       A．how much they can get for their job.

       B．what good positions they can get later

       C．they are very necessary to the business  

       D．they are nice as well as useful

The story told in this passage tells us that employees care about         .

       A．only how large a pay they can get

       B．love from the managing people rather than only money

       C．if their children could be properly taken care of

       D．what position they can be offered

A strange woman comes to my door one day in early March.It’s a rich area so we often have people selling things door to door，dusters，make?up，frozen foods—but she doesn’t look like a professional saleswoman.She hasn’t got the patter(喋喋不休) either.She just smiles shyly and puts a card in my hand：“Amy Turner.Pet Portraits Undertaken.”

I run my fingernail along the cheap gold edge of the card and look at her，waiting for an explanation.

“I’ll paint any animal in the comfort of your own home.”Amy Turner says.“Wouldn’t you like a nice picture of your loved one？I’ve had experience of dogs，cats，parrots，prize bulls...”

“Prize bulls！”I can’t help looking up and down our street.The thought of any of my neighbours keeping bulls in their back gardens makes me smile.

“I don’t have any animals，”I say as we look past each other.She must be wishing some little cat or dog would come running down the hall to give the game away and it is the first chance I’ve had to smell the air outside.It is one of those spring mornings when you wake up and find winter’s gone.Even the camellia in the garden opposite has flowered overnight，pink blossoms which look shocking against the quiet greens and greys.

“Why are you still in your dressing gown？”Amy says，turning her attention back to me.“It’s nearly lunchtime.Are you ill？”

“I’m fine，”I lie.I’m not going to tell a stranger I’ve just been sick in the toilet upstairs and would still be sticking my fingers down my throat if the doorbell hadn’t rung.But now I’m not sure what to do next.Amy is still standing there.She_doesn’t_seem_to_think_that_not_having_a_pet_is

_a_good_enough_excuse.

“I’m starving.”she says and I smile politely，nodding the way you do before you say goodbye.

“No，”she puts her foot in the door.“I’m really starving.I’ve had nothing to eat for two days and no one has any pets for me to paint.I need some food or I’ll faint，right here on your doorstep.”

I stand to one side and let her in.

1．According to the text，what does a professional saleswoman usually do?

A．Sells things door to door with her cards.

B．Never puts a card into people’s hands.

C．Tries to talk people into buying her things.

D．Smiles，hands her cards and walks away.

2．What does the underlined word “one” in the third paragraph stand for?

A．Dog. 　　　　B．Child.　　　　　 C．Pet. 　　　　　D．Cat.

3．From the text we know that Amy is a ________.

A．young baby?sitter 　 B．poor beggar　 C．professional salesgirl D．poor painter

4．What does the writer mean by saying “She doesn’t seem to think that not having a pet is a good enough excuse.”？

A．It seems that she doesn’t want to leave.

B．She wants the writer to give another excuse.

C．She is sure there is a pet in the house.

D．She thinks that not having a pet is a bad thing.

A woman came out of her house and saw three old men sitting in her front yard. She said, "I don’t think I know you, but you must be hungry. Please come in and have something to eat." 
"Is the man of the house home?” they asked. "No", she replied, "He’s out." "Then we cannot come in", they replied.
In the evening when her husband came home, she told him what had happened. "Go to tell them I am home and invite them in!" The woman went out and invited the men in. "We do not go into a house together," they replied. "Why is that?" she asked. 
One of the old men explained that their names were Wealth(财富), Success and Love. Then he added, "Now go in and discuss with your husband which one of us you want in your home." 
The woman went in and told her husband what was said. Her husband was overjoyed and he suggested inviting Wealth to fill their home with wealth. And his wife wanted to invite Success; but their daughter-in-law suggested they should invite Love so that their home would be filled with love. At last the husband said to his wife. "Go out and invite Love to be our guest."
The woman went out and asked the three old men, "Which one of you is Love? Please come in and be our guest." 
Love got up and started walking toward the house. 
The other two also got up and followed him. Surprised, the lady asked Wealth and Success: "I only invited Love, Why are you coming in?" 
The old men replied together: "If you had invited Wealth or Success, the other two of us would have stayed out, but since you invited Love, wherever He goes, we go with him. Wherever there is Love, there is also Wealth and Success!" 
【小题1】The best title for this passage would be __________.

A few years ago I was on a bicycle trip when I got off my bike for a rest. I sat down on the grass. A few seconds later, I was covered in ants. They were swarming all over me so I got up and brushed them off. It was a strange experience but I soon forgot about it.
A couple of years later, I was living in Jordan. I had just moved into a modern flat and was unpacking plates when I saw something move out of the corner of my eye. I looked over at the kitchen drawer and there was a cockroach(蟑螂)crawling out of it. I screamed. Then I grabbed a can of insecticide and sprayed it on the cockroach. He ran under the nearby bathroom door. It took me three days before I found the courage to open the bathroom door to see if he was still alive. He wasn’t.
Why did I react so violently to one lone insect when a closer encounter with hundreds of ants hardly affected me? The answer is easy: because cockroaches are creepy(令人毛骨悚然的) crawlies and ants aren’t. Creepy crawlies are those little bugs which cause feelings such as anxiety - they make your skin crawl.
Did you know that some people feel such a fear of bugs that it becomes a phobia(恐惧症)? Psychologists have offered many explanations. Some say we associate them with dirt and disease. Or that these are life forms that are so alien to us, that we find them disgusting for their dissimilarity.
Insects, however, don’t follow our rules - they just do what they want and invade our space. Unfortunately, although insects and bugs have been a successful animal species up to now, many of them, like many other species nowadays, are under threat of dying out. Entomologistswarn that this could upset entire ecosystems and lead to all kinds of disastrous consequences.
So my advice to you is: the next time you feel the urge to stamp on, splatter or spray a creepy crawly, give a thought to the planet and stop.
【小题1】.. Why did the author mention the ants in the beginning?

B
 Today’s teens have a knowledge of the Internet that often surpasses(超过) that of their parents. Because so many teens are Internet savvy(了解, 常识), it is important that they also have an understanding of the dangers that exist online and how to deal with them. Watch teens share their own “Real-Life Stories” about issues affecting them on the Internet such as cyberbullying (网络欺凌), online enticement(诱惑), and giving out too much personal information.