It is impossible not to make a mistake at some points in your life. We may as well accept that some thing will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.

We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.

You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy（修补）the problem. An effective letter of apology is an important part of that process.

For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.

The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound(add to) the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced（被迫）into writing it.

Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.

A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.

And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!

72．What kind of advice does the text suggest about apologizing?

A．It’s a good idea to write a letter of apology as soon as something has gone wrong.    

B．It’s a good idea to send several emails to apologize.

C．Write a long letter apologizing several times to make your point.

D．Wait to see how they react to your letter before planning to do anything.

73．What kind of things do you NOT apologize for?

A．A service that is not as good as it should be.

B．Genuine mistakes.

C．Car accidents.

D．Causing offence or hurt.

74．The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.

A．should not waste time worrying about what happened.

B．should consider the problem

C．should forget about what happened.

D．should analyse who was at fault.

75．How can timing compound problems?

A．If you write immediately, they will be suspicious.

B．If you leave it for a few days, they will know it is your idea to write.

C．Waiting for a few days before you write will show your sincerity.

D．Waiting too long will make it worse because they won’t believe you mean it.

It has been ten years since Diana，Princess of Wales，was killed in a car crash with Dodi Al Fayed in Paris，yet she remains an iconic(图标)figure in the UK，whose image continues to appear on magazine covers and newspaper headlines．

    Diana’s death triggered an outpouring of national grief and a decade of conspiracy(阴谋) theories, linking her death to the British security forces and even the royal family．

    And she remains a media phenomenon with thousands of articles and stories appearing about her in the British press each year．

    Interest in the princess is rising again as her sons，Princes William and Harry，prepare to mark the tenth anniversary of her death with a memorial service at Guard’s Chapel(小礼堂)in London’s Wellington Barracks on Friday．

    The princes are to give readings at the service， which will be attended by 500 guests，including more than 30 royals headed by the Queen，and celebrities such as Sir Elton John and UK Prime Minister Gordon Brown．

    One person who won’t be attending is Camilla，Duchess of Cornwall，who Princess Diana famously described as “the third person”in her marriage to Prince Charles．Camilla，who married Prince Charles in 2005，said she feared her presence at the service“could divert(转移)attention from the purpose of the occasion．

    As well as the memorial service，Diana is being remembered with a photographic exhibition documenting her 1ife at the National Portrait Gallery in London．

Even ten years on it seems Britain is unwilling to let go of “the people’s princess”，and that her enduring(不朽的) legacy(影响)is to maintain the fascination(魅力) of the British people，and indeed the world．

56．Which of the following may be the title of the passage?

  A．An Accident Happened Ten Years Ago

B．Diana’s Anniversary

  C．A Famous Woman's Death

D．A Noteworthy Incident in London

57．Which is true according to the passage?

    A．Diana faded from people’s memory as time went by．

    B．The queen of the UK won’t attend the memorial service.

    C．Pictures of Diana often appear on the front of magazines in spite of her death.

    D．Princess Diana had a very happy marriage with Prince Charles．

58．The underlined word triggered in the second paragraph probably means   

A．set off    B．put down    C．consisted of  D．resulted from

59．The passage implies that          ．

A．Princess Diana was killed in a car crash in Paris ten years ago

B．people love and respect Princess Diana although she is not alive

C．Princess Diana's sons are too young to attend the memorial service

D．the British people love Camilla better than Princess Diana

60．This article most probably appears in a??????????_________

  A．newspaper   B． novel     C．sports magazine D．textbook

It is impossible not to make a mistake at some points in your life. We may as well accept that something will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.

We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.

You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy（修补）the problem. An effective letter of apology is an important part of that process.

For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.

The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced（被迫）into writing it.

Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.

A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.

And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!

What kind of advice does the text suggest about apologizing?

A. It’s a good idea to write a letter of apology as soon as something has gone wrong.     

B. It’s a good idea to send several emails to apologize.

C. Write a long letter apologizing several times to make your point. 

D. Wait to see how they react to your letter before planning to do anything.

What kind of things do you NOT apologize for?

A. A service that is not as good as it should be.

B. Genuine mistakes.

C. Car accidents.

D. Causing offence or hurt.

The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.

A. should not waste time worrying about what happened.  

B. should consider the problem

C. should forget about what happened.

D. should analyse who was at fault.

How can timing compound problems?

A. If you write immediately, they will be suspicious. 

B. If you leave it for a few days, they will know it is your idea to write.

C. Waiting for a few days before you write will show your sincerity.       

D. Waiting too long will make it worse because they won’t believe you mean it.

It is impossible not to make a mistake at some point in your life．We may as well accept that something will go wrong and we will be to blame．It is therefore sensible to work out some strategies for apologizing，and the best way to apologize is by letter．This way you can take care over every word you write一 which you can’t do if you say sorry to someone in person．

We all say or do something that we wish we hadn’t said or done．You may say something that accidentally hurts someone，or you may provide a service which doesn't come up to the standards that a client or customer expected,

You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy (补救) the problem．An effective letter of apology is an important part of that process．

For the content of the letter，just remember TABS—Timing，Action，Brevity，Sincerity．

The timing of a letter of apology is crucial—it must be sent as soon as possible．Any delay in sending the letter will only compound the problem．In this case “Better late than never” is not the best motto! The longer you wait before writing a，letter of apology，the more it will seem that you have been coerced (被迫) into writing it．

Although it is important to recognize what has gone before，it is also essential to detail the action you plan to take to rectify whatever it was you did wrong．Research has shown that some indication that you have thought about what future action you plan to take is always well received.

A letter of apology should be brief and the word “sorry” should appear no more than twice．Indicate that you are aware you are using it a second time“Once again，I am so sorry for…”or“As I said earlier，I am really sorry about…”．Finally，the tone of the letter has to be sincere．In fact, the combination of all the above factors will help in this respect．

And don’t think that letters are out of date in the email-oriented 21st century．An apology email can be worse than no apology at all !

56. What kind of advice does the text suggest about apologizing?

A. It’s a good idea to write a letter of apology as soon as something goes wrong．

B．It’s a good idea to send several emails to apologize and show you mean it．

C．Write a long letter apologizing several times to make your point．

D．Wait to see how they react to your letter before planning to do anything．

57．What kind of things do you NOT apologize for?

A．Services that are not as good as they should be．　 B．Genuine mistakes．

C．Car accidents．　　　　　　　　　　　　　　 D．Causing offence or hurt．

58. The underlined expression“rather than dwell on the mistake”in the third paragraph means you_____.

A．don’t waste time worrying about what happened　　 B．consider the problem

C．forget about what happened　　　　　　　　　　 D．analyze who was at fault

59．The underlined word“rectify”in the sixth paragraph means to _____________.

A．put right　　 B．improve　　 C．Eliminate （消除）　　 D．apologize

It is impossible not to make a mistake at some points in your life. We may as well accept that something will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.
We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.
You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy（修补）the problem. An effective letter of apology is an important part of that process.
For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.
The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced（被迫）into writing it.
Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.
A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.
And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!

1. 1.

   What kind of advice does the text suggest about apologizing?

   1. A.
      It’s a good idea to write a letter of apology as soon as something has gone wrong.
   2. B.
      It’s a good idea to send several emails to apologize.
   3. C.
      Write a long letter apologizing several times to make your point.
   4. D.
      Wait to see how they react to your letter before planning to do anything.
2. 2.

   What kind of things do you NOT apologize for?

   1. A.
      A service that is not as good as it should be.
   2. B.
      Genuine mistakes.
   3. C.
      Car accidents.
   4. D.
      Causing offence or hurt.
3. 3.

   The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.

   1. A.
      should not waste time worrying about what happened.
   2. B.
      should consider the problem
   3. C.
      should forget about what happened.
   4. D.
      should analyse who was at fault.
4. 4.

   How can timing compound problems?

   1. A.
      If you write immediately, they will be suspicious.
   2. B.
      If you leave it for a few days, they will know it is your idea to write.
   3. C.
      Waiting for a few days before you write will show your sincerity.
   4. D.
      Waiting too long will make it worse because they won’t believe you mean it.