第二节：书面表达 ( 满分 35分)

假定你是李华，学校广播站英语节目向全校学生征求英文稿件，请根据下面提示写一份英文投诉信件：

1．我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收（overcharge）了两个国际长途费用。

2．但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。

3．我建议对这个女孩进行惩罚，另个告诉她如何该如对待客户。我希望她能向我正式道歉。

注意：

1．此投诉信应写给电信公司（China telecom）服务经理。

2．信的开头与结尾已给出

3．词数：100左右

Dear Sir;

I am writing to let you know the deplorable attitude of one of your staff members.____________________________________________________________

____________________________________________________________________

____________________________________________________________________

An early response will be appreciated.

Sincerely yours,

Li Hua

Nearly two thousand years have passed since a census decreed by Caesar Augustus become part of the greatest story ever told. Many things have changed in the intervening years. The hotel industry worries more about overbuilding than overcrowding, and if they had to meet an unexpected influx, few inns would have a manager to accommodate the weary guests. Now it is the census taker that does the traveling in the fond hope that a highly mobile population will stay long enough to get a good sampling. Methods of gathering, recording, and evaluating information have presumably been improved a great deal. And where then it was the modest purpose of Rome to obtain a simple head count as an adequate basis for levying taxes, now batteries of complicated statistical series furnished by governmental agencies and private organizations are eagerly scanned and interpreted by sages and seers to get a clue to future events. The Bible does not tell us how the Roman census takers made out, and as regards our more immediate concern, the reliability of present day economic forecasting, there are considerable differences of opinion. They were aired at the celebration of the 125th anniversary of the American Statistical Association. There was the thought that business forecasting might well be on its way from an art to a science, and some speakers talked about newfangled computers and high-falutin mathematical system in terms of excitement and endearment which we, at least in our younger years when these things mattered, would have associated more readily with the description of a fair maiden. But others pointed to the deplorable record of highly esteemed forecasts and forecasters with a batting average below that of the Mets, and the President-elect of the Association cautioned that “high powered statistical methods are usually in order where the facts are crude and inadequate, the exact contrary of what crude and inadequate statisticians assume.” We left his birthday party somewhere between hope and despair and with the conviction, not really newly acquired, that proper statistical methods applied to ascertainable facts have their merits in economic forecasting as long as neither forecaster nor public is deluded into mistaking the delineation of probabilities and trends for a prediction of certainties of mathematical exactitude.

Taxation in Roman days apparently was based on

[A]. wealth. [B]. mobility. [C]. population. [D]. census takers.

The American Statistical Association

[A]. is converting statistical study from an art to a science.

[B]. has an excellent record in business forecasting.

[C]. is neither hopeful nor pessimistic.

[D]. speaks with mathematical exactitude.

The message the author wishes the reader to get is

[A]. statisticians have not advanced since the days of the Roman.

[B]. statistics is not as yet a science.

[C]. statisticians love their machine.

[D].computer is hopeful.

The “greatest story ever told” referred to in the passage is the story of

[A]. Christmas. [B]. The Mets.

[C]. Moses. [D]. Roman Census Takers.

Vincent van Gogh was not always an artist. In fact, he wanted to be a(n) __21  and was even sent to the Belgian __22  community of Borinage. He discovered that the miners there __23  deplorable(悲惨的) working conditions and poverty-level wages. Their families  __24__  simply to survive. He felt concerned that the small amount of money he received from the church __25  him a moderate life-style, which, __26 , seemed to him unfair.
One cold February evening, while he watched the miners trudging(步履艰难)home, he __27  an old man staggering(蹒跚)toward him across the fields, __28 in a burlap sack for warmth. Van Gogh laid his own clothing out on the bed, __29 enough for one change, and decided to give__30 away. He gave the old man a suit of clothes and gave his overcoat to a pregnant woman whose __31 had been killed in a cave-in.
He lived on starvation rations and spent his money on __32  for the miners. When children in one family had fever, though __33  himself, he packed up his bed and took it to them.
A (an) __34  family in the community offered him free room and board. Van Gogh __35__ the offer, stating that it was the final temptation he must reject if he was to __36  serve his community of poor miners.
He believed that if he wanted them to __37  him, he must become one of them. And if they were to learn of love through him, he must love them enough to __38  with them.
He was aware of the wide chasm(鸿沟)between words and actions. He knew that our lives always __39  louder and clearer than words.
Others are “ __40 ” carefully to your actions. What are you saying to them?

第二节：书面表达 ( 满分 35分)
假定你是李华，学校广播站英语节目向全校学生征求英文稿件，请根据下面提示写一份英文投诉信件：
1．我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收（overcharge）了两个国际长途费用。
2．但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。
3．我建议对这个女孩进行惩罚，另个告诉她如何该如对待客户。我希望她能向我正式道歉。
注意：
1．此投诉信应写给电信公司（China telecom）服务经理。
2．信的开头与结尾已给出
3．词数：100左右
Dear Sir;
I am writing to let you know the deplorable attitude of one of your staff members.____________________________________________________________
____________________________________________________________________
____________________________________________________________________
An early response will be appreciated.
Sincerely yours,
Li Hua

（三）
第二节：书面表达（满分25分）
假设你叫李华，学校广播站英语节目向全校学生征求英文稿件，请根据下面提示写一份英文投诉信件：
1．我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收（overcharge）了两个国际长途费用。
2．但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。
3．我建议对这个女孩进行惩罚,另外告诉她该如何对待客户。我希望她能向我正式道歉。
注意：1．此投诉信应写给电信公司（China telecom）服务经理。
2．信的开关与结尾已给出。
3．词数：100左右
Dear Sir，
I am writing to let you know the deplorable attitud of one of your staff members．        
______________________________________________________________________________________________________________________________________________________________                                                                           
An early response will be appreciated．
Sincerely yours，
Li Hua