A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

 The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

What lesson did the author learn from the taxi driver?

    A．How to make the best use of time.

    B．How to do better in the service business.

    C．How to turn an interest into your career.

    D．How to become a motivational speaker.

Why did the author look around for a “Candid Camera”?

    A．Because he was afraid he would be photographed in the cab.

    B．Because he was worried what the driver could be up to.

    C．Because he was amazed by the way the driver was treating him.

    D．Because he wasn’t interested in the tapes offered by the driver

It can be inferred from the story that          .

    A．the taxi driver couldn’t accept just being average

    B．the author was anxious to get back to meet a client

    C．when the author waited for a taxi at the airport, he was not in a rush

    D．the taxi driver loved to play his favorite music during rides

According to the story, the taxi driver        .

    A．was dissatisfied wit his present job

    B．was once often rewarded for being a model worker

    C．enjoyed offering his customers more than they expected

    D．was forced to become a taxi driver to support his family

A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
【小题1】What lesson did the author learn from the taxi driver?

A．was dissatisfied wit his present job

B．was once often rewarded for being a model worker

C．enjoyed offering his customers more than they expected

D．was forced to become a taxi driver to support his family

A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

 The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

1.What lesson did the author learn from the taxi driver?

    A．How to make the best use of time.

    B．How to do better in the service business.

    C．How to turn an interest into your career.

    D．How to become a motivational speaker.

2.Why did the author look around for a “Candid Camera”?

    A．Because he was afraid he would be photographed in the cab.

    B．Because he was worried what the driver could be up to.

    C．Because he was amazed by the way the driver was treating him.

    D．Because he wasn’t interested in the tapes offered by the driver

3.It can be inferred from the story that          .

    A．the taxi driver couldn’t accept just being average

    B．the author was anxious to get back to meet a client

    C．when the author waited for a taxi at the airport, he was not in a rush

    D．the taxi driver loved to play his favorite music during rides

4.According to the story, the taxi driver        .

    A．was dissatisfied wit his present job

    B．was once often rewarded for being a model worker

    C．enjoyed offering his customers more than they expected

    D．was forced to become a taxi driver to support his family

After giving a talk at a high school, I was asked to pay a visit to a spe­cial student. An illness had kept the boy home, but he had expressed an interest in meeting me. I was told it would mean a great deal to him, so I agreed.
During the nine-mile drive to his home, I found out something about Matthew. He had muscular dystrophy (肌肉萎缩症). When he was born, the doctor told his parents that he would not live to five, and then they were told he would not make it to ten. Now he was thirteen. He wanted to meet me because I was a gold-medal power lifter, and I knew about overcoming obstacles(阻碍) and going for my dreams.
I spent over an hour talking to Matthew. Never once did he complain or ask, “Why me?” He spoke about winning and succeeding and going for his dreams. Obviously, he knew what he was talking about. He didn’t mention that his classmates had made fun of him because he was different. He just talked about his hopes for the future, and how one day he wanted to lift weights with me. When we had finished talking, I went to my briefcase and pulled out the first gold medal I had won and put it around his neck. I told him he was more of a winner and knew more about success and overcoming obstacles than I ever would. He looked at it for a moment, then took it off and handed it back to me. He said, “You are a champion（冠军）. You earned that medal. Someday when I get to the Olympics and win my own medal, I will show it to you.”
Last summer I received a letter from Matthew’s parents telling me that Matthew had passed
away. They wanted me to have a letter he had written to me a few days before:
Dick,
My mum said I should send you a thank-you letter for the picture you sent me. I also want to let you know that the doctors tell me that I don’t have long to live any more, but I still smile as much as I can.
I told you someday that I would go to the Olympics and win a gold medal, but I know now I
will never get to do that. However, I know I’m a champion, and God knows that too. When I get to Heaven, God will give me my medal and when you get there, I will show it to you. Thank you for loving me.
Yours,
Matthew
【小题1】 How old was Matthew when they met?

After giving a talk at a high school, I was asked to pay a visit to a spe­cial student. An illness had kept the boy home, but he had expressed an interest in meeting me. I was told it would mean a great deal to him, so I agreed.
During the nine-mile drive to his home, I found out something about Matthew. He had muscular dystrophy (肌肉萎缩症). When he was born, the doctor told his parents that he would not live to five, and then they were told he would not make it to ten. Now he was thirteen. He wanted to meet me because I was a gold-medal power lifter, and I knew about overcoming obstacles and going for my dreams.
I spent over an hour talking to Matthew. Never once did he complain or ask, “Why me?” He spoke about winning and succeeding and going for his dreams. Obviously, he knew what he was talking about. He didn’t mention that his classmates had made fun of him because he was different. He just talked about his hopes for the future, and how one day he wanted to lift weights with me. When we had finished talking, I went to my briefcase and pulled out the first gold medal I had won and put it around his neck. I told him he was more of a winner and knew more about success and overcoming obstacles than I ever would. He looked at it for a moment, then took it off and handed it back to me. He said, “You are a champion. You earned that medal. Someday when I get to the Olympics and win my own medal, I will show it to you.”
Last summer I received a letter from Matthew’s parents telling me that Matthew had passed away. They wanted me to have a letter he had written to me a few days before:
Dick,
My mum said I should send you a thank-you letter for the picture you sent me. I also want to let you know that the doctors tell me that I don’t have long to live any more, but I still smile as much as I can.
I told you someday that I would go to the Olympics and win a gold medal, but I know now I will never get to do that. However, I know I’m a champion, and God knows that too. When I get to Heaven, God will give me my medal and when you get there, I will show it to you. Thank you for loving me.
Your friend,
Matthew
【小题1】 The boy looked forward to meeting the author because _________.