A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. 题目和参考答案——青夏教育精英家教网—

题目内容

A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. It cost me only a ＄12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

1.What lesson did the author learn from the taxi driver?

A．How to make the best use of time.

B．How to do better in the service business.

C．How to turn an interest into your career.

D．How to become a motivational speaker.

2.Why did the author look around for a “Candid Camera”?

A．Because he was afraid he would be photographed in the cab.

B．Because he was worried what the driver could be up to.

C．Because he was amazed by the way the driver was treating him.

D．Because he wasn’t interested in the tapes offered by the driver

3.It can be inferred from the story that .

A．the taxi driver couldn’t accept just being average

B．the author was anxious to get back to meet a client

C．when the author waited for a taxi at the airport, he was not in a rush

D．the taxi driver loved to play his favorite music during rides

4.According to the story, the taxi driver .

A．was dissatisfied wit his present job

B．was once often rewarded for being a model worker

C．enjoyed offering his customers more than they expected

D．was forced to become a taxi driver to support his family

【答案】

1.B2.C3.A4.C

【解析】略

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完形填空

　　Our plan was to drive into Cambridge, catch the 7：34 train to Liverpool Street Station, then to separate and meet again for lunch．Although we arrived at Liverpool Street Station at 10∶30, Joan 　　1　　 that she would go to see the Crown Jewels in the Tower of London 　　2　　 we went shopping．It was only after her sister had 　　3　　 into the fog that my wife realized that we hadn’t decided where we should 　　4　　 her for lunch．　　5　　 I had our three tickets for the concert in my pocket, this was indeed a 　　6　　．There seemed to be nothing we could do but take a taxi to the Tower of London．However, we didn’t find her．

　　It was now one o’clock, and the concert would begin at 2：30．“Perhaps she’ll 　　7　　 waiting outside the concert hall,” my wife said hopefully．By this time the fog was so thick that the road traffic had to 　　8　　, and the only way to get there was 　　9　　 underground railway．Hand in hand we 　　10　　 our way along the road to where we thought the 　　11　　 station should be．An hour later we found Tower Hill Station．

　　By now it was far 　　12　　 late even to try to get to the concert hall before the performance began at 2∶30．So we decided to 　　13　　 to Cambridge．It took seven long hours instead of two as usual to 　　14　　 that journey．　　15　　 were we able to get any food and drink on the train．Tired and hungry we finally reached home at ten．　　16　　 the door, we heard the sound of the telephone bell．It was Joan．She had seen the Crown Jewels, had managed to get another ticket for the concert, and had had a wonderful 　　17　　 at a restaurant near the hotel where she had decided to stay at night．Now she was 　　18　　 us to discover 　　19　　 we had an equally 　　20　　 day．

(1)


[　　]
A．	hoped
B．	decided
C．	suggested
D．	wanted

(2)


[　　]
A．	during
B．	when
C．	since
D．	before

(3)


[　　]
A．	hidden
B．	run
C．	disappeared
D．	entered

(4)


[　　]
A．	see
B．	meet
C．	wait
D．	call

(5)


[　　]
A．	Though
B．	When
C．	Since
D．	For

(6)


[　　]
A．	chance
B．	subject
C．	matter
D．	problem

(7)


[　　]
A．	mind
B．	forget
C．	insist on
D．	think of

(8)


[　　]
A．	finish
B．	begin
C．	stop
D．	start

(9)


[　　]
A．	with
B．	on
C．	by
D．	through

(10)


[　　]
A．	made
B．	pushed
C．	found
D．	felt

(11)


[　　]
A．	nearby
B．	near
C．	nearer
D．	nearest

(12)


[　　]
A．	too
B．	very
C．	quite
D．	so

(13)


[　　]
A．	walk
B．	drive
C．	ride
D．	return

(14)


[　　]
A．	do
B．	make
C．	get
D．	have

(15)


[　　]
A．	So
B．	Hardly
C．	Nor
D．	Thus

(16)


[　　]
A．	Opening
B．	Knocking at
C．	Closing
D．	Going to

(17)


[　　]
A．	breakfast
B．	lunch
C．	afternoon tea
D．	dinner

(18)


[　　]
A．	asking
B．	thinking
C．	ringing
D．	wanting

(19)


[　　]
A．	why
B．	how
C．	where
D．	whether

(20)


[　　]
A．	busy
B．	successful
C．	free
D．	sad

Last July, my 12-year-old car died on California’s Santa Ana Freeway. It was an hour before sunset, and I was 25 miles from home. I couldn’t reach anyone to pick me up, so I decided to take a bus. Not knowing the routes, I figured I’d just head east.

A bus pulled up, and I asked the driver how far she was going. “Four more lights,” she said. There was another bus I could take from there. This clearly was going to be a long night.

She dropped me off at the end of her route and told me which bus to look for. After waiting 30 minutes, I began to think about a very expensive taxi ride home. Then a bus pulled up. There was no lighted number above its windshield(挡风玻璃). It was out of service. But the door opened, and I was surprised to find that it was the same driver.

“I just can’t leave you here,” she said. “This isn’t the nicest place. I’ll give you a ride home.”

“You’ll drive me home in the bus?” I asked, perplexed(困惑).

“No, I’ll take you in my car,” she said.

“It’s a long way,” I protested.

“Come on, ” she said. “I have nothing else to do.”

As we drove from the station in her car, she began telling me a story. A few days earlier, her brother had run out of gas. A good Samaritan picked him up, took him to a service station and then back to his car. “I’m just passing the favor along, ” she said.

When I offered her money as a thank-you, she wouldn’t hear of it. “That wouldn’t make it a favor, ” she said. “Just do something nice for somebody. Pass it along.”

1. Why did the writer say that he would have a long night?

A. He wondered how long he had to wait for the next bus. B. No driver would give him a ride.

C. He didn’t know the routes. D. He perhaps would have to take a taxi.

2. Judging from its context, the place where the writer waited for the second bus was _______.

A. very quiet and peaceful B. dark without street lights

C. neither clean nor beautiful D. a little unsafe

3. Why did the writer change his mind after waiting for 30 minutes at the end of the route?

A. No bus would come at the time. B. A taxi ride would be more comfortable.

C. He became impatient and a bit worried. D. He knew the driver would never return.

4. The bus driver drove the writer home later because ________.

A. she happened to go in the same direction B. she wanted to do something good for other people

C. her brother told her to do so D. she wanted to earn more money

5. The bus driver hoped that the writer ________

A. would do as she did B. would keep her in memory

C. would give the money to others D. would do her a favor

完形填空(共20小题；每小题l.5分，满分30分)
阅读下面短文，从短文后所给各题的四个选项(A、B、C和D)中，选出可以填入空白
处的最佳选项。并在答题卡上将该项涂黑。
Twenty years ago，I drove a taxi for a living．I met 2l people．But none touched me 22 than a woman I picked up late one night．
I received a call from 23 in a quiet part of town．When I arrived at 2：30 a．m．,the building was 24 except for a single light in a ground floor window．I walked to the door and 25 ．“Just a minute，”answered a 26 ，elderly voice．After a long pause，the door opened．A small woman 27 her 80s stood before me．Beside her was a small suitcase．I took it to the taxi．and then returned to 28 the woman．She took my arm and we walked 29 toward the roadside．
Seated，she gave me 30 ．“I’m on my way to a hospice(临终关怀医院)．I'm in no hurry．Can you drive through downtown?” I saw her eyes shining with 31 in the rearview mirror．“I don’t have any 32 left．”she continued．“The doctor says I don’t have very long．”
During the next two hours’ 33 , sometimes she asked me to 34 in front of a particular building or corner and she 35 stare into the darkness．When we got to the destination，she asked，“How much do I 36 you?” “Nothing，”I said．“You 37 make a living．”she answered．“I have 38 passengers，”I replied，and gave her a hug． She held onto me 39 ．“You gave an old woman a little moment of joy,” she said．“Thank you.”
After that，I drove aimlessly，lost in thought．People usually believe that our lives center upon great moments． 40 great moments often catch us unaware，beautifully wrapped in what others may consider a small one．

第二节完形填空（共20小题；每小题1.5分，共30分）
阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最佳选项。
London taxi drivers know the capital like the back of their hands. Just 36 into one of the city’s 22,000 distinctive (有特色的)shaped cars and tell the driver your 37 . No matter how small and obscure (模糊的) the street is, 38 will be able to get you there without any 39 .
The reason London taxi drivers are so 40 is that they have all gone through a very rough training period known as “the knowledge” to get the special license （许可证） 41 to drive taxis. During this period, 42 can take from two to four years, the would-be taxi driver 43 learn the most 44 route to every single road and to every important building in London. To 45 this, most learners go around the city 46 small motorbikes, practicing how to move to and from different points of the city.
Going around London on a small motorbike can have its problems, particularly during the winter. Collin Sinclair, 40, who has been a taxi driver for 15 years, described his 47 period as a time of 48 , sweat and tears. “There was thick snow everywhere and I had to 49 my mother’s tights (紧身裤) because I was so cold,” he said.
Learner taxi drivers 50 several times during their training period 51 government officers. Sinclair thought his exams were a nerve-racking (伤脑筋的) experience. “The officers 52 you, ‘How do you get from Buckingham Palace to the Tower of London?’ and you have to take them there in a very direct line. When you get to the Tower, they 53 say, ‘Well done.’ They will quickly 54 the next question. After five or six questions, they’ll just say, ‘See you in two months time,’ and 55 you know the exam is over.”
36.A. jump     B. take     C. insert          D. sit
37.A. name       B. address    C. destination        D. place
38.A. a driver      B. the driver C. and the driver D. drivers
39.A. question     B. hesitation C. puzzle        D. trouble
40.A. kind          B. efficient         C. gentle         D. sensitive
41.A. made         B. taken       C. needed        D. suited
42.A. it               B. which      C. that         D. what
43.A. has to               B. wants to   C. must           D. need
44.A. easy           B. fast     C. good          D. direct
45.A. achieve      B. admit      C. know          D. find
46.A. ride             B. by       C. take         D. on
47.A. driving      B. training   C. parking       D. working
48.A. hope      B. convenienceC. flood         D. blood
49.A. dress          B. put on     C. wear           D. dress in
50.A. are taught    B. are tested        C. are fed up       D. are tired
51.A. with          B. as       C. for          D. by
52.A. ask            B. tell      C. order          D. teach
53.A. will           B. used to    C. won’t         D. would
54.A. move on to B. rely on    C. stand by      D. fill out
55.A. when         B. what        C. then               D. that

—I saw your uncle take a taxi to the airport．Why didn’t you drive him there?

—I ,but my car ．

A．would; was fixed B．would have; was fixed

C．would have; was being fixed D．did; was being fixed

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