I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.

A．not having enough male staff on duty

B．difficulties in hiring more efficient staff

C．lack of cooperation between staff members

D．not providing enough staff on purpose to reduce budget

A．be patient when queuing before checkout counters

B．put up with the rude manners of the staff

C．try to control his temper when ill-treated

D．go to other places where good service is available

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.

　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.

　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.

　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.

　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.

1.The writer feels that nowadays customers __________.

A. deserve the lowest status in society

B. are unworthy of proper consideration

C. have received high quality service

D. have become victims of modern organizations

2.The writer argues that the quality of service is changing because __________.

A. customers’ demands have greatly changed

B. the staff receive more consideration than customers

C. customers’ needs have become more complex

D. staff members are less considerate than their employers

3. According to the writer, long queues at counters are caused by __________.

A. not having enough male staff on duty

B. difficulties in hiring more efficient staff

C. lack of cooperation between staff members

D. not providing enough staff on purpose to reduce budget

4.The writer suggests that a customer __________.

A. be patient when queuing before checkout counters

B. put up with the rude manners of the staff

C. try to control his temper when ill-treated

D. go to other places where good service is available

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.

　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.

　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.

　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.

　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.

1.The writer feels that nowadays customers __________.

A. deserve the lowest status in society

B. are unworthy of proper consideration

C. have received high quality service

D. have become victims of modern organizations

2.The writer argues that the quality of service is changing because __________.

A. customers’ demands have greatly changed

B. the staff receive more consideration than customers

C. customers’ needs have become more complex

D. staff members are less considerate than their employers

3.According to the writer, long queues at counters are caused by __________.

A. not having enough male staff on duty

B. difficulties in hiring more efficient staff

C. lack of cooperation between staff members

D. not providing enough staff on purpose to reduce budget

4.The writer suggests that a customer __________.

A. be patient when queuing before checkout counters

B. put up with the rude manners of the staff

C. try to control his temper when ill-treated

D. go to other places where good service is available

三．完形填空　

 How often do you change your hairstyle or ask for new dresses? You may be   31  to follow trends（潮流）in Western countries, but young people in the United States don’t care as much about

  32  as you do.

A recent survey(调查) among high school   33  in China, Japan, South Korea and the US found that   34   teenagers care more about their appearance than young people in the US.

This survey was held in 156 high schools in the four countries. More than 7,000 teenagers were

  35  about their views on life and the world. South Koreans, at 83 per cent, cared most about their looks. They were   36   by the Chinese and Japanese, while US students showed the least interest in fashion at only 33 per cent.

“The different results show   37   of cultural background（背景）,” said Sun Yunxiao from the China Youth and Children Research Centre. He explained that in the US there are many different  38  of beauty, so teens are more   39  to be confident about their appearance.

US teenagers’ high self-confidence is displayed（展示） in the   40 . About 85 per cent are happy with themselves. The percentage of self-confident Chinese students stands at only 30 per cent.

What’s   41 , US students showed more individuality（个性）, with 88 per cent   42   that “people should follow their own interests rather than   43  of others”. This is much   44  than South Korea’s 69 per cent, China’s 49 and Japan’s 48.

Japanese students, at 52 per cent, are most dissatisfied with modern society. Chinese and Koreans follow at second and   45  most dissatisfied.

“  46  to the survey, Chinese students are happy and disciplined (有纪律的). They have a strong wish to make a difference.   47  Chinese students need to be more independent and learn how to relax,” said Sun.

The students have different   48   backgrounds. But home and places where friends gather are the favorite places all teens seek happiness.

Exams and worries about life after graduation cause much  49  among most of the teens

  50  for the survey.

31. A. absorbed             B. willing                   C. careless             D. unhappy

32. A. hairstyle                   B. dresses                    C. fashion                  D. culture

33. A. teachers            B. students            C. citizens                  D. colleagues

34. A. Asian                       B. American            C. African             D. Western

35. A. answered             B. requested            C. persuaded           D. questioned

36. A. followed             B. decreased             C. reduced            D. compared

37. A. relations              B. barriers            C. customs          D. differences

38. A. awareness            B. Standards          C. Consciences         D. expenses

39. A. admirable            B. confused            C. likely              D. unbelievable

40. A. survey                B. setting              C. reference            D. paper

41. A. worse                B. better               C. less                        D. more

42. A. disagreeing           B. observing            C. agreeing          D. puzzling

43. A. those                B. that                 C. it                D. One

44. A. lower               B. larger               C. smaller           D. higher

45. A. first                 B. third                C. fourth                    D. last

46. A. leading               B. devoting             C. Appealing            D. According

47. A. But                  B. And                C. So               D. Or

48. A. political             B. cultural             C. Economical         D. commercial

49. A. expectation          B. hesitation           C. Concern             D. Ambition

50. A. interviewed         B. advised             C. Overlooked           D. invested