--Excuse me, can you tell me how to get to the Tianfu Square?

  -- I’m sorry. I’m new here.

  --_____________.

A. It’s too bad             B. Thank you anyway         C. Don’t mention it             D. I’m sorry too

——Excuse me， ____________?    ——That's 110 yuan altogether， sir，

A. can I order， please                  B. could I have the bill， please

C. how much is the meal we've had     D. please count the money， will you

阅读下面短文，撑握其大意，然后从1—20各题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。

After the birth of my second child, I got a job at a restaurant. Having worked with an experienced  1  for a few days, I was   2  to wait tables on my own. All went  3   that first week. When Saturday night came, I was luckily  4  the tables not far from the kitchen.   5   , I still felt a little hard to carry the heavy trays (托盘)。

   Before I knew it, the  6  was full of people. I moved slowly,   7  every step. I remember how  8   I was when I saw the tray stand near the tables, it looked different from the one I was  9   on. It had nice handles (手柄)，which made it  10   to move around. I was pleased with everything and began to  11  I was a natural at this job.

    Then, an old man came to me and said, “Excuse me, dear, my wife and I loved __12  you work. It seems your tray stand has been very  13   to you, but we are getting ready to  14   now, and my wife needs her  15  back.”

    At first his   16  did not get across. “What was he talking about!” Then I got it. I had set my trays on his wife’s orthopedic walker (助步器). I stood frozen as ice, but my face was  17  . I wanted to get into a hole and  18  .

    Since then, I have learned from many mistakes such as the one I just   19   , I have learned to be more  20  and not to be too sure of myself.

A. manager     B. assistant        C. cook          D. waitress

A. promised     B. invited        C. allowed    D. advised

A. well         B. quickly       C. safely      D. wrong

A. left          B. given        C. brought     D. show

A. Therefore     B. However     C. Otherwise   D. Finally

A. kitchen       B. street        C. restaurant    D. table

A. minding      B. changing     C. taking       D. saving

angry        B. calm        C. sad          D. happy

A. fixed         B. trained      C. loaded       D. waited

A. slower        B. lighter      C. quieter       D. easier

A. believe       B. agree        C. regret        D. pretend

A. letting        B. making      C. watching      D. having

A. useful        B. familiar      C. unusual      D. interesting

A. rest          B. order        C. eat           D. leave

A. bag          B. walker       C. tray          D. coat

A. idea          B. praise       C. message       D. need

A. cold          B. full of joy    C. pale          D. on fire

A. lie           B. hide         C. defend        D. stay

A. repeated      B. discovered    C. corrected      D. described

A. careful        B. patient       C. honest       D. practical

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

"No man is an island" is a well-known line from John Donne's Devotion, written more than three hundred years ago. Even now people still agree with him. Without other people, life became empty and sad.  1.

For some of us, though making friends is not difficult, we may not want to make the first move. It is also difficult at times to keep the friends we already have.

There are many books about friendship, but Dale Carnegie's How to Win Friends and Influence People, written in 1936, is the most famous.  2.  It was later put into 28 languages.

Here is the list of advice from his book:

 3.

Always greet with a smile. Begin with "excuse me" or "would you please", when you want to ask somebody. Remember to say "thank you" and try to be as helpful as you can.

Go out of your way to be nice.

 4.  Making some soup for a sick neighbour may seem like a little thing to you, but it will make your neighbour feel a lot better.

Remember names.

They say that the sweetest music to a person's ears is the sound of his or her own name.

 5.

Try to understand other people's ways and ideas and learn something from them.

Listen patiently.

When someone is talking to you, look at him or her, listen carefully and say something when necessary.

A. Be open-minded.

B. Be friendly and polite.

C. So we all need to have friends.

D. Save some time to help others. 

E. This "How to" book became a best seller.

F. Try to help your friends out of danger.

G. It's also important to keep close friends in our daily life.

—Excuse me, sir, ________
—I’d like a cup of coffee and two pieces of bread.