A new term has begun. Teachers are   1  about the fact that new students are not easy to deal with(对付). They like to bring telephones（手机） and MP3 players to school. What is   2  , some students even use telephones to do out-of-class matters in class, or sometimes just for fun. Some otherstudents listen to MP3 players when they are having a lesson that they are not interested in.
Are these new students really that  3 ? “Yes.” says Delaney Kirk, a professor at Drake University.   4  she says it’s not their fault(过错).   5 , the teachers should be blamed(责备). Mrs Kirk first began thinking about students’ manners six years ago. “I had my first class in which students were sleeping or talking to each other. It seemed that learning well had nothing to do with them.” she says. “At first, I got worried about this.” but then I said to myself, “You’re giving   6  , and you need to deal with this kind of situation (情况). These students need to know more about manners. It’s time to help them develop some good   7  . They shouldn’t waste time doing nothing when they are young. Sooner or later, they may regret(后悔) the time they have wasted.”
Mrs Kirk also   8  a list of suggestions(建议) to help teachers better manage (控制) their classes. The following are among her suggestions:
l     On the first day of class, tell students how they will benefit(受益) by taking the class and the importance   9  listening carefully in class.
l     Do not allow（允许） them to bring telephones or MP3 players to the class at all.
l     Tell them how to use telephones or MP3 players   10  .

A passenger (乘客) told an air hostess (空姐) that he needed a cup of water to take medicine when the plane just took off. She told him that she would bring him the  46   soon.
Twenty minutes  47  , when the passenger’s ring for service sounded, the air hostess realized it at once. She was kept so busy that she  48   to bring him the water. Therefore, the passenger was held up (延迟) to take his medicine. She hurried over to him with a cup of water, but he   49  it.
In the following hours on the flight,   50  time the air hostess passed the passenger, she would ask him with a smile   51   he needed help or not. But the passenger never   52   her words.
When he was going to get off the  53  , the passenger asked the air hostess to hand him the passengers’ booklet (意见簿). She was very  54 . She knew that he would write down sharp words, which might make her  55   the job.  56  with a smile she handed it to him.
Off the plane, she  57  the booklet, and cracked a smile, for the passenger put it, “On the flight, you asked me if I needed help for twelve times  58 . How can I refuse  59  twelve sincere smiles?”
That’s right! It was the twelve smiles of the air hostess that touched (感动) the passenger
  60   and of course she wouldn’t lose her job!

Happiness is for everyone. In fact, happiness is always around you if you care about it. When you are in   1  at school, your classmates will help you; when you study hard at your   2 , your parents are always taking good   3  of you; when you get succeed(成功), your friends will say congratulations   4  you; when you do something   5 , people around you will help you correct it; and when you do something good to   6 , you will feel happy, too. All these things are   7 . If you pay attention to them, you can see happiness is always   8  you. Happiness is not the same as money. When you are poor, you can say you are very happy, because people can’t buy happiness   9  money. When you meet problems, you can also say loudly you are very happy, because you have many friends to help you. So you can’t always say you are poor and you have bad luck. If you agree with me, you can be a happy and  10  person.