In the professional world, oral communication skills in the workplace, which is the art of using speech to convey information, thoughts and feeling to others, is important for the success of any organizations.
The 21st century has been considered to be an era of communication. The way we convey our thoughts is of great importance in building relationships. In the workplace, there are employees of diverse cultural and educational backgrounds. This makes team working on a difficult task, but with a clear understanding of the task to be achieved, all members work towards the same goal. Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions. An atmosphere of support and cooperation is promoted by properly conveying expectations of the management team to the employees and vice – versa (相反的情况). Therefore, developing oral communication skills is important to success in life ahead.
How to improve oral communication? In the business world, individuals are expected to be confident about their beliefs and ideas. Therefore, they must include words like “in my opinion”, “as far as I know”. While improving skills on oral communication, people in a workplace must learn the art of listening. In addition, one must also have a positive body language during conversations. A person with a smiling face and positive attitude can raise the spirits of everyone around him. When we’re talking to someone, we must give the other person an opportunity to talk as it improves our listening ability.
Communication is an art and it can be improved by working on it constantly. Since it is not an overnight work, one needs to learn it by observing people who are good at it.
Title | Oral communication skills in the workplace |
(76) _______ | The art of using speech to convey information, thoughts and feelings to others. |
Importance | ●The way we convey our thoughts plays a major (77)____in building relationships. ●Understanding the task (78) __makes employees work towards the same goal. ●A clear flow of communication can easily (79) ______ the misunderstandings, conflicts and differences in opinions. ●Good relationships and trust among the employees built with proper communication can (80) _______ excellent working conditions. ●Conveying expectations can promote support and cooperation. |
(81) ______ to improving oral communication | ●Use words like “in my opinion” to show your (82) ____ about your beliefs and ideas. ●Learn to be a good (83) _______ in the workplace. ●Avoid using a (84) _______ body language during conversations ●Smile and be positive to delight the people around you. ●Give the other person a chance to talk in a conversation. |
Conclusion | Communication can be improved with (85) ______effort and we should learn from those who are good at it. |
76.___________ 77.___________ 78.___________ 79.____________ 80.____________
81.___________ 82.___________ 83.___________ 84.____________ 85.____________
Here are some of the world’s most impressive subways
The Tokyo Metro and Toei Lines | Features: The Tokyo Metro and Toei lines that compose Tokyo’s massive(庞大的)subway system carry almost 8 million people each day, making it the busiest system in the world. The system is famous for its oshiya— literally, “pusher”— who pushes passengers into crowded subway cars so the doors can close. And you think your commute (上下班路程) is hell. |
The Moscow Metro | Features: The Moscow Metro has some of the most beautiful stations in the world. The best of them were built during the Stalinist era and feature chandeliers(枝形吊灯), marble moldings and elaborate murals(精美的壁画). With more than 7 million riders a day, keeping all that marble clean has got to be a burden. |
The Hong Kong MTR | Features: The Hong Kong MTR has the distinction of being one of the few subway systems in the world that actually turns a profit. It’s privately owned and uses real estate development along its tracks to increase income and ridership. It also introduced “Octopus cards” that allow people to not only pay their fares electronically, but buy stuff at convenience stores, supermarkets, restaurants and even parking meters. It’s estimated that 95 % of all adults in Hong Kong own an Octopus card. |
Shanghai Metro | Features: Shanghai is the third city in China to build a metro system, and it has become the country’s largest in the 12 years since it opened.Shanghai Metro has 142 miles of track and plans to add another 180 miles within five years. By that .point, it would be three times larger than Chicago “L”. The system carries about 2.18 million people a day. |
The London Metro | Features: Londoners call their subway the Underground, even though 55 percent of it lies above ground. No matter when you’ve got the oldest mass-transit system in the world, you can call it anything you like.Trains started in1863 and they’ve been running ever since. Some 3 million people ride each day, every one of them remembering to “Mind the gap”. |
60. Which one can provide the riders some wonderful decorations at the stations?
A. The Tokyo Metro and Toei Lines B. The Moscow Metro
C. The London Metro D. The Hong Kong MTR
61. ________ is done with the purpose of making money.
A. The Tokyo Metro and Toei Lines B. The Moscow Metro
C. The London Metro D. The Hong Kong MTR
62. We can learn from the passage that Shanghai Metro____________.
A. carries the most people each day B. is the world’s largest
C. may be larger than the Chicago “L” in the future D. is the busiest in the world
63. What do we know about the Hong Kong MTR?
A. It is not owned by state. B. It has become the country’s largest subway since it opened.
C. It carries the most people every day . D. It is the busiest system in the world.