【题目】Losing weight has become a major concern for so many people. People try different weight loss methods all the time, some of which will never work, while others provide just a temporary solution. It is important to note that there are some green ways to lose weight that are not only healthy and effective but also good for the environment. Let us look at some of these green ways to lose weight.

Growing your own vegetables is a good way to ensure that you are eating healthy foods. The process is even better if you can use organic manure(肥料). Planting your own vegetables is not only a good way to go green; it also provides you with plenty of physical exercise. Preparing a garden, including planting and taking care of the vegetables, is a great way to achieve a healthy weight.

If you usually eat meat on a daily basis, you should consider replacing that meat with more vegetables. If you have no idea what vegetarian diets are like, you can do some research on the Internet, and you can also get information from vegetarian magazines such as Vegetarian Times Magazine. By reducing your intake of meat, you will be able to reduce your intake of fats, and hence, it will be easier for you to get rid of some weight.

Reduce periods of driving and try walking or cycling instead. If you are used to driving your car to get to wherever you are going, it would be great for you if you substituted walking or cycling for driving. Cycling and walking are good workouts that will ensure that your body burns excess fat and calories, and therefore, you will be able to lose weight.

It is important to know that there are so many ways in which we can turn our bad habits into good ones. Most of these good habits will not only benefit our bodies; they will also make the world a better place for all of us. Let’s go green, and let’s lose weight!

1What does the first paragraph imply?

A. Most people have good ways to lose weight.

B. Most weight loss methods don’t work well.

C. People don’t like the taste of healthy food.

D. People don’t care about the environment.

2Planting your own vegetables means ________.

A. you will never get sick

B. you will get enough organic vegetables

C. you can also get some exercise

D. the garden will take on a wonderful new look

3What does Vegetarian Times Magazine offer?

A. It introduces people who prefer vegetables.

B. It tells readers about vegetarian diets.

C. It describes different kinds of popular meat dishes.

D. It shows ways to lose weight in a short time.

4What can we infer from the passage?

A. It is easy to lose weight if you’re determined.

B. Walking or cycling is the best way to lose weight.

C. Almost no one has developed good habits.

D. A green environment is good for your health.

5What is the passage mainly about?

A. A few green ways to lose weight.

B. The environment and children’s health.

C. A few benefits of losing weight.

D. The importance of staying in shape.

【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Customer service refers to the way that companies behave towards their customers. 【1】 However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3】You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions (臆断)and think that you know what the customers want.

4】 Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5】Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never interrupt or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to stores.

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