17.Dear Mr.Price,
    I have eaten in your restaurant many times and have always been happy with the food and service,but what happened last Saturday made me very angry.It was my son's birthday so we ordered a no-smoking table at your restaurant for 7:30 p.m.We arrived on time but were told that our table was not yet ready.At 8:00 p.m.,we were given a table in the smoking area.I asked to move but I was told that there were no other tables.A lot of people were smoking so it was uncomfortable and unhealthy.
    The first waitress,Janet,was very polite and helpful.She gave us free drinks for waiting so long.Our food also came quickly and looked fresh and tasty.When my wife had eaten most of her meal,she found a little insect in her vegetables.She was surprised and wanted to leave.At first,the waitress told us it was a piece of garlic(大蒜).When we told her that garlic does not have legs,she said sorry and took the food away.
    We asked for the bill,expecting not to pay for my wife's meal.Nobody came.After 15 minutes,I asked to see the manager.The head waiter told us that he was on holiday.I complained again about the terrible insect.He told me Janet had finished work.He didn't believe my story and gave me a bill for the three meals including my wife's.I argued with him but had to pay in the end.
    The waitress,Janet,was always friendly,but I would like an apology(道歉)from your impolite head waiter and a full refund(退款)for our meal.It cost $68.Until then,I will not be eating at your restaurant or recommending it to anyone.
    You can contact me on 742-3254 or through e-mail if you want more information.
    Thank you for your attention.
    Yours sincerely,
    Raymond Yuen
38.How did Mr.Yuen feel about the restaurant before last Saturday?A
A.Pleased.B.Disappointed    C.Interested.D.Concerned.
39.According to the passage,which of the following is true?B
A.Mr.Yuen had his birthday party at the restaurant.
B.Mr.Yuen paid for all the meals they had ordered.
C.Mr.Yuen was satisfied with the service and food.
D.Mr.Yuen argued with the manager of the restaurant.
40.Mr.Yuen wants Mr.Price toD.
A.say sorry to him        
B.pay for his bill
C.fire the head waiter     
D.get the head waiter to apologize
41.This is basically a letter ofD.
A.appreciation           
B.apology
C.disagreement          
D.dissatisfaction.
16.(第三、四层次学校的学生做此题)
It was dark,and light snow was coming down.He found an old lady needed help.Even with the smile on his face,she was worried.No one had stopped to help.Was he going to hurt her?He didn't look safe,but poor and hungry.He could see that she was frightened,standing out there in the cold.He knew how she felt.He said,"I'm here to help you,Ma'am.Why don't you wait in the car where it's warm?By the way,my name is Joe."Well,all she had was a flat tire,but for an old lady,that was bad enough.Joe crawled  under the car.Soon he was able to change the tire.
As he finished his work,she asked him how much she owed him.Any amount would have been all right with her.Joe never thought about the money.Ever since the factory closed,he'd been unemployed,though he never quit looking.This was helping someone in need.He told her that if she really wanted to pay him back,the next time she saw someone who needed help,she could give that person the help that they needed,and Joe added"…and think of me".He waited until she started her car and drove off.It had been a cold and sad day,but he felt good.
A few miles down the road the lady saw a small café.She wanted to have a hot coffee before she went home.The restaurant looked dark and dirty.A waitress came over and brought a clean towel to wipe her wet hair.She had a sweet smile.The lady noticed that the waitress was nearly eight months pregnant(怀孕的),but she never let the pressure and pains change her attitude.The old lady wondered how someone who had so little could be so kind to a stranger.Then she remembered Joe.After the lady finished her meal,and the waitress went to get her change from a hundred-dollar bill,the lady went away.She was gone by the time the waitress came back.She wondered where the lady could be,and noticed something written on a napkin.It said,"You don't owe me a thing.Someone once helped me out,the way I'm helping you.If you really want to pay me back,here's what you do.Don't let the chain of love end with you."
That night when she got home from work and climbed into bed,she was thinking about the money and what the lady had written.How could she have known how much she and her husband needed it?With the baby born next month,it was going to be hard.She knew how worried her husband was,and as he lay sleeping next to her,she gave him a soft kiss and whispered soft and low,"Everything's going to be all right; I love you,Joe."

68.After reading the passage,we can findBcharacters in it.
A.two        B.there        C.four        D.five
69.What's the meaning of the word"crawl"in the first paragraph?D
A.to catch what one wants
B.to repair a car carefully
C.to lie under something
D.to move forward on one's hands and knees
70.What kind of person is Joe?B
A.hopeless       B.warm-hearted         C.clever       D.strange
71.According to paragraph 5,we can infer thatA.
A.The waitress felt hopeful.
B.The waitress felt helpless.
C.The waitress felt disappointed.
D.The waitress felt distressed.
72.What is the best title of this passage?C
A.Joe did a good deed           B.An old lady's trouble
C.The chain of love             D.The waitress's problem.
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