Question

17．Dear Mr．Price，
    I have eaten in your restaurant many times and have always been happy with the food and service，but what happened last Saturday made me very angry．It was my son's birthday so we ordered a no-smoking table at your restaurant for 7：30 p．m．We arrived on time but were told that our table was not yet ready．At 8：00 p．m．，we were given a table in the smoking area．I asked to move but I was told that there were no other tables．A lot of people were smoking so it was uncomfortable and unhealthy．
    The first waitress，Janet，was very polite and helpful．She gave us free drinks for waiting so long．Our food also came quickly and looked fresh and tasty．When my wife had eaten most of her meal，she found a little insect in her vegetables．She was surprised and wanted to leave．At first，the waitress told us it was a piece of garlic（大蒜）．When we told her that garlic does not have legs，she said sorry and took the food away．
    We asked for the bill，expecting not to pay for my wife's meal．Nobody came．After 15 minutes，I asked to see the manager．The head waiter told us that he was on holiday．I complained again about the terrible insect．He told me Janet had finished work．He didn't believe my story and gave me a bill for the three meals including my wife's．I argued with him but had to pay in the end．
    The waitress，Janet，was always friendly，but I would like an apology（道歉）from your impolite head waiter and a full refund（退款）for our meal．It cost $68．Until then，I will not be eating at your restaurant or recommending it to anyone．
    You can contact me on 742-3254 or through e-mail if you want more information．
    Thank you for your attention．
    Yours sincerely，
    Raymond Yuen
38．How did Mr．Yuen feel about the restaurant before last Saturday？A
A．Pleased．B．Disappointed    C．Interested．D．Concerned．
39．According to the passage，which of the following is true？B
A．Mr．Yuen had his birthday party at the restaurant．
B．Mr．Yuen paid for all the meals they had ordered．
C．Mr．Yuen was satisfied with the service and food．
D．Mr．Yuen argued with the manager of the restaurant．
40．Mr．Yuen wants Mr．Price toD．
A．say sorry to him        
B．pay for his bill
C．fire the head waiter     
D．get the head waiter to apologize
41．This is basically a letter ofD．
A．appreciation           
B．apology
C．disagreement          
D．dissatisfaction．

Answer 1

分析 这篇文章主要是作者给餐厅经理写的一封投诉信，告诉他他们餐馆的服务质量部令作者满意．

解答 ABDD
38   A     细节题．根据文章第一 段I have eaten in your restaurant many times and have always been happy with the food and service，but what happened last Saturday made me very angry．可知星期六前作者对餐厅的服务非常满意，故选A．
39    B     细节题．根据文章第三 段I argued with him but had to pay in the end．可知作者最后付了所有的费用，故选B，作者的儿子生日晚会在这个不令人满意的饭店办的，没有和经理争论，因此ACD不符合文意．
40    D    细节题．根据文章第四 段I would like an apology（道歉）from your impolite head waiter and a full refund（退款）for our meal． 可知作者想让饭店领班赔礼道歉，故选D．
41    D     主旨大议题．通读全文可知可知作者给餐厅经理写的一封投诉信，告诉他他们餐馆的服务质量部令作者满意．故选D．

点评 做阅读理解时要快速的浏览全文，把握文章主旨大意，带着问题回到原文，寻找细节或概括相应的答案，最后要理清作者写作思路．