9.It was unusually quiet in the emergency room on December 25.I didn't think there would be any,(36)B,sighing about having to work on Christmas.Just then five bodies,(37)A at my desk,a pale woman and four children.
"Are you all,(38)C?"I asked.
"Yes,"she said weakly and lowered her head.
    But when it came to,(39)A of their problems,things got a little uncertain.Two of the children had headaches,two children had earaches,(40)Donly one could tell me which ear was affected.The,(41)Acomplained of a cough but seemed to work to produce it.
    I didn't say anything but,(42)Cthat it might be a little while,(43)C a doctor could see her.She responded.",(44)B your time; it's warm in here."
    Then,I checked their chart.No address-they were,(45)D.The waiting room was warm.
    I went back to the nurses'station and mentioned we had a homeless,(46)A in the waiting room.The nurses,complaining of,(47)D on Christmas,turned to sympathy for a family just trying to get,(48)B on Christmas.The team went into action,much as we do when there's a,(49)C emergency.But this was a Christmas emergency.
    We were all,(50)B a free meal on Christmas Day,so we took back that meal and prepared a big dinner for our,(51)D.We needed presents.We,(52)Cfrom different departments candies,fruits and other things,(53)Dthat could be presents.As seriously as we met the,(54)Bneeds of the patients,our team worked to meet the needs of a family who just wanted to be warm on Christmas.
Later,as the family walked to the door to  55A,the four-year-old boy came running back,gave me a hug and whispered."Thanks for being our angels today."

36.A.customersB.patientsC.workersD.tourists
37.A.showed upB.took inC.came outD.looked on
38.A.eagerB.hungryC.sickD.warm
39.A.descriptionsB.commentsC.instructionsD.results
40.A.soB.forC.thusD.but
41.A.motherB.childrenC.nursesD.doctor
42.A.answeredB.imaginedC.explainedD.analysed
43.A.afterB.sinceC.beforeD.when
44.A.MakeB.TakeC.CareD.Spend
45.A.lonelyB.greedyC.cleverD.homeless
46.A.familyB.holidayC.womanD.Christmas
47.A.operatingB.interruptingC.managingD.working
48.A.presentB.warmC.reliefD.comfort
49.A.beneficialB.friendlyC.medicalD.different
50.A.rewardedB.offeredC.allowedD.ordered
51.A.neighborsB.relationsC.brothersD.guests
52.A.borrowedB.receivedC.collectedD.bought
53.A.expensiveB.fantasticC.generousD.available
54.A.healthyB.physicalC.tragicD.mental
55.A.leaveB.travelC.restD.relax
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