_________ she can be annoying at times, I like her.

A. In case B. As if

C. In spite of D. Even though

It was _________ he entered university _________ he got on well with his parents.

A. when; then B. not; until

C. not until; that D. only; when

--- I am still preparing for tomorrow’s speech.

--- Oh. Time is _________, so you need to speed up.

A. losing out B. giving out C. going out D. running out

_________ that he _________set up more than ten branches elsewhere.

A. So ambitious John is; aims to

B. So ambitious is John; aims to

C. So ambitious John is; aims at

D. So ambitious is John; aims at

_________ is a pity that such a great athlete _________retire so early.

A. What; would B. It; would

C. This; should D. It; should

--- Who should be responsible for the heavy burden of the students?

--- ______ the test system instead of the teachers.

A. They should be B. That is C. It. is D. What is

Johnson, _________ for months to find a job, finally took a position at a local advertising agency.

A. to struggle B. struggling

C. struggled D. having struggled

完形填空

阅读下面短文，从短文后各题所给四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。

Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But, , words of wisdom are soon forgotten. Once companies have attracted customers they often the second half of the story. In the of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business—________ that the customer remains a customer.

to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 percent of its every years. In constantly changing , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.

Only now are organizations beginning to ________ those lost opportunities and calculate the ________ implications. Cutting down the number of customers a company loses can make a big ________ in its performance. Research in the US found that a five percent decrease in the number of defecting (流失的) customers led to ________ increases of between 25 and 85 percent.

In the US, Domino’s Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and ________ never returns, is losing the company thousands of dollars in ________ profits (more if you consider how many people they are likely to tell about their bad experience).

The logic behind cultivating customer________ is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to ________ them”, says Adrian Payne of Cornfield University’ School of Management. “Research suggests that there is a close relationship between ________ customers and making profits. ________ customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price ________, and may provide free word-of-mouth advertising. Retaining customers also makes it ________ for competitors to enter a market or increase their________ of a market.

1.A. in particular B. in reality C. at least D. first of all

2.A. emphasize B. doubt C. overlook D. believe

3.A. excitement B. sorrow C. decision D. performance

4.A. denying B. ensuring C. arguing D. proving

5.A. Moving B. Hoping C. Starting D. Failing

6.A. shops B. guests C. opportunities D. customers

7.A. markets B. tastes C. prices D. expenses

8.A. look forward to B. gave in to C. devote to D. wake up to

9.A. Cultural B. social C. financial D. economical

10.A. promise B. plan C. mistake D. difference

11.A. cost B. opportunity C. profit D. budget

12.A. as a result B. on the whole C. in conclusion D. on the contrary

13.A. huge B. potential C. extra D. reasonable

14.A. beliefs B. loyalty C. habits D. interest

15.A. affecting B. understanding C. keeping D. attracting

16.A. introducing B. analyzing C. searching D. retaining

17.A. Assumed B. Respected C. Established D. Unexpected

18.A. agreeable B. flexible C. friendly D. sensitive

19.A. unfair B. difficult C. essential D. convenient

20.A. share B. goods C. stresses D. progress

语法填空

阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空，并将答案填写在答题卡标号为

It was January 1st, the first day of the year and a holiday for me. I started by thinking of getting the bank work done. The bank clerk, 1. elderly gentleman with a white beard, 2. (nod) and I sat in front of him. He filled in my details letter by letter.

Minutes passed and nothing happened. I started wondering 3. we had computerized banking if we were still filling in forms. After waiting for ten more minutes 4. (patience), I eagerly asked him if my work was done. He shouted, “Nothing is done. It will take time!”

Suddenly I felt 5. of us sailing in the same boat. I felt that he was also missing the small things in life like a hot cup of tea or 6. (lie) in a warm bed like me. Two minutes 7. (late), I told him, “Sir, take your time. I am not in a hurry.”

This man suddenly gave me a rare smile and said, “You are not in a hurry but somebody else will come who will be in a hurry.”

He really touched my heart with his wise words. All this time I thought of him 8. a robot, someone who was there for my convenience, 9. today I suddenly felt a strange communion (共鸣) with him. I decided to be more friendly with people 10. help me with my work.

完成句子

请根据单词的首字母或括号里的提示完成下列句子，每空只填一个单词。

1.She was rewarded for her 40 years’ f_________ service with the company.

2.The way in which we work has undergone a complete _________ (a total change in something, a revolution)in the past decade.

3.He strongly believes that there must be a physical explanation for these strange _________(现象).

4.My eyes slowly grew _________(familiar with something and accepting it as normal or usual) to the dark.

5.The police said that the accident deserved further investigation as the c_________ surrounding it were incredibly strange.

6.There is w__________ and growing acceptance that women should be equal to men at work.

7.We cannot _________ (to promise something will happen) our flights will never be delayed.

8.Our research attempts to ________ (assess) the effectiveness of the different drugs.

9.As a patriot, she is bitterly o_________ to the idea of moving abroad.

10.It was so _________(令人难为情) having to sing in public.

11.The prisoners made an a_________ to escape, but failed.

12.There is convincing _________(证据) of a link between exposure to sun and skin cancer.

13.Our school is e_________ with some teaching facilities.

14.She made an _________(预约) for her son to see the doctor.

15.Her position in the party has _________(to become stronger) in recent weeks.

16.Nowadays many companies adopt the approach of f_________ working hours so that the workers can manage their own time more effectively.

17.Colors like red c_________ a sense of energy and strength.

18.They are trying to keep the costs to a _________(最低限度).

19.Breathing is an _________ (done or happening without thinking) function of the body.

20.It was a c_________ that he was born on his mother’s birthday.