I never thought I would have a life-changing experi?ence at Wal-Mart.

Although my thoughts were only on speed, the checkout line I was standing in wasn't moving as quickly as I wanted, and I glanced towards the cashier.

There stood a man in his seventies, wearing glasses and a nice smile. I thought, well, he's an old guy!

For the next few minutes I watched him. He greeted every customer before scanning the items. Sure, his words were usual, " How's it going?" But he did something different~he actually listened to people. Then he would respond to what they had said and engage them in brief conversation.

I thought it was odd. I have grown accustomed to people asking me how I was doing simply out of robotic conversational habit. After a while, you don't give any

thought to the question and just mumble something back. I could say, "I just found out I have six months to live," and someone would reply, "Have a great day!,, But that wasn't the end.

He gave them the change, walked around the counter, and extended his right hand in an act of friend?ship. He looked at the customers in the eyes. "I surely want to thank you for shopping here today," he told them. "You have a great day. Bye.,,

The looks on the faces of the customers were price?less. There were smiles and some sheepish grins. All had been touched by his simple gesture―and in a place they never expected. They would gather their things and walk out, smiling.

Of course, he did the same to me and I got to know his name, Marty.

Who was that guy? It was as if Sam Walton had come back from the dead and invaded this old guy's body.

I had never walked away from that shop feeling like

that.

5.    The checkout line the writer was standing in moved slower than expected because .

A.    the cashier couldn't work as fast as others

B.    there were some big purchases

C.    the cashier did more than scanning the items

D.    the writer was not patient enough

6.    What was most customers' reaction to Marty's behaviours?

A.    They thought it priceless.

B.    They were in some way moved.

C.    They thought it awful and odd.

D.    They felt somewhat offended.

7.    What can we infer about Sam Walton?

A.    He might be Marty's father or grandfather.

B.    He might be friendly and devoted to Wal-Mart.

C.    He might have died while working in the mar?ket.

D.    He might have come back from the dead once be?fore.

8.    What does the writer intend to express through the text?

A.    Our everyday life is always full of surprises.

B.    Most customers enjoy being treated this way.

C.    Being different is a good way of doing business.

D.    A little positive action can make a big difference.

Barbara Klein : Our VGA listener's question this week comes from Bangladesh. Murnna asks if Hawaii is an American state.

Experts believe that Polynesian people discovered the Hawaiian Islands about two thousand years ago. A king ruled the islands when British sea captain James Cook arrived in 1775.

In 1818, the Hawaiian King Kamehamcha said the group should be called the "Islands of the Kingdom of Hawaii".Britaingave the islands their independence in 1843. The king was ousted fifty years later by a group of American businessmen. Hawaii became the fiftieth state of theUnited Statesin 1959.

The state of Hawaii includes eight major islands in the middle of the North  Pacific Ocean. The main islands are Kauai, Oahu, Molokai, Maui, Lanai and Hawaii, also called the Big Island. The island of Niihau is privately owned. Kahoolaw has no people.

Hawaii is far from other populated areas. It is more than three thousand kilometres from the state of Califor?nia. It is more than six thousand kilometres fromJapan.

Hot liquid rock called lava formed the Hawaiian Islands millions of years ago. The lava flowed up from the sea through openings in the sea floor. Visitors today can watch this process continue on the Big  Island where the world's most active volcano still produces lava.

Each of the Hawaiian  Islands has a wet side and a dry side. It rains much more on the north-east sides of the islands and much more in winter than in summer. This gives each island two separate climate areas. One area is dry and desert-like. The other area has green plants, rivers and waterfalls.

More than six million people visit Hawaii each year. They enjoy the beautiful land and the warm weath?er. They swim, watch the whales and other marine life and visit beautiful gardens. Hawaii has some of the most beautiful, interesting and unusual places on the earth.

1.    Who discovered Hawaii first according to the pas?sage?

A.    Murnna fromBangladesh.

B.    The Polynesian.

C.    James Cook.

D.    Some American businessmen.

2.    What is mainly talked about in the passage?

A.    The historical backgrounds of Hawaii.

B.    How Hawaii became a state ofAmerica.

C.    The history and geography of Hawaii.

D.    Hawaii was once part of theUK.

3.    Which of the following is TRUE about Hawaii?

A.    The climate of Hawaii is always rainy.

B.    Tourism brings in a lot of money for Hawaii.

C.    People live happily on the eight islands of Hawaii.

D.    Visitors enjoy watching lava flowing up on Hawaii.

4.    The underlined word "ousted" in Paragraph 3 is sim?ilar in meaning to " .

A.  visited     B. supported

C.   removed       D. welcomed

Britain's high streets are dying slowly

Twenty years ago, the prosperous high street(繁华商业街)was the heart of most cities. It was crowded with customers. 9 Nowadays, high streets are declining, with very few shops and shoppers. With about 14 shops down every day,Britain's high streets are dy?ing little by little.

10 It's fairly easy to understand. To start with, people are spending less because of the economic recession(衰退).On top of that, more and more people are using the Internet to do their shopping. And it is not easy for shopkeepers in the high streets, either. 11 Finally, there are the oul-of-town retail parks with free car parking that sell just about everything at very low prices.

What can be done? Prime Minister David Cameron has hired Mary Portas, a British business woman and star of TV show Mary Queen of Shops , to bring some life back into Britain's high streets. She's talked about creating "magnets(磁石),,to attract people back to the centre. 12 In one town, a bicycle rickshaw(人力车)service is delivering people's shopping to their homes. 13 where children can be cared for while their parents are shopping.

Members of the public have also voiced their opin?ions. "My ideal shopping centre is one where there's a wide selection of attractive looking shops, with cheap parking and good public transport links," said a 28-year-old man. "I'd like to see Night Shopping evenings where shops are open through to 10 pm or later," said a 22-year-old girl.

A.    They have to pay increasing high rents.

B.    But he is not the only one to .solve the problem.

C.    But that's all changed.

D.    In another town, they set up night shopping cen?tres,

E.    In another town, they set up a nursery,

F.    They can make a fortune overnight.

G.    Why are high streets in such a desperate situation?

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