There are only about 1,000 Hawaiian monk seals(夏威夷僧海豹) left and its population is going down 4% a year. Hawaiian monk seals are found in the northwest part of the Hawaiian Islands. They spend a lot of time at sea. They are able to dive 600 feet deep, and can stay under water for up to 20 minutes. Adults grow up to seven feet long, and weigh between 400 and 600 pounds. They can live as long as 30 years.
These seals are born on land. Every year, usually in May or June, females find sandy beaches and give birth to a single baby. The female seals avoid beaches where the water becomes deep very quickly because this lets sharks swim close to land and catch the seals.
Mothers stay with their babies for six weeks. During that entire time, they do not leave the beach even to eat. Instead, they live off fat that they have stored up over the previous year and feed their babies with fat-rich milk. After six weeks, mothers go back to the sea. The young have to live on their own.
Human disturbance(打扰) has been regarded as the important factor in the decrease of the monk seals. In fact, if human come too near a mother seal too often, she will go out to the sea. Unfortunately, this usually means death for the baby. It is now against the law for people to come within 100 yards of a seal on a beach.
Recent research has shown that the decrease in the Hawaiian monk seal population is due to lack of survival of these seals at one of the most important breeding(繁殖) beaches at French Frigate Shoals. Also, seals often get trapped in fishermen and by changes in weather patterns. If these threats(威胁) were not enough, during the breeding season, males will attack females until they are badly injured or finally killed

  1. 1.

    What can we learn about Hawaiian monk seals?

    1. A.
      They are in danger of dying out
    2. B.
      They spend most of the time on the beach
    3. C.
      They are the largest animals on the Hawaiian Islands
    4. D.
      They can stay under water as long as they like
  2. 2.

    According to the text, a seal baby______

    1. A.
      is born at sea
    2. B.
      is fed on fat by the mother
    3. C.
      stays with its parents all life
    4. D.
      is looked after by its mother for 6 weeks
  3. 3.

    It can be inferred from the text that______

    1. A.
      sharks are a threat to Hawaiian monk seals
    2. B.
      male monk seals fight each other for females in the breeding season
    3. C.
      when disturbed by people, the mother seal will protect the baby seal
    4. D.
      Hawaiian monk seals give birth usually in July
  4. 4.

    What are the last two paragraphs mainly about?

    1. A.
      Ways to protect Hawaiian monk seals。
    2. B.
      The struggle of Hawaiian monk seals to survive
    3. C.
      The reasons for the decline(减少) of Hawaiian monk seals
    4. D.
      The influence of climate change on Hawaiian monk seals

Tokyo, the capital of Japan, is one of the largest cities in the world. It is also one of the world’s most modern cities. Twice last century, the city was destroyed and rebuilt. In 1923 a major earthquake struck the city. Thousands of people were killed and millions were left homeless as buildings collapsed and fires broke out throughout Tokyo. It took seven years to rebuild the city. During World War II, Tokyo was destroyed once again. As a result of these disasters, there is nothing of old Tokyo remaining in the downtown area.
After the war, the people of Tokyo began to rebuild their city. Buildings went up at a fantastic rate, and between1945 and 1960, the city’s population more than doubled. Because of the Olympic Games held in Tokyo in 1964, many new stadiums, parks and hotels were built to treat visitors from all over the world. As a result of this rapid development, however, many problems have risen. Housing shortage, pollution, and waste disposal(处理) have presented serious challenges to the city, but the government has begun several programs to answer them

  1. 1.

    What kind of city is Tokyo?

    1. A.
      historic city
    2. B.
      A world famous seaport
    3. C.
      A highly modernized city
    4. D.
      A most attractive (有吸引力的) city for tourists
  2. 2.

    What major(主要的) event(s) happened in Tokyo last century?

    1. A.
      Its population was doubled
    2. B.
      It was twice destroyed by natural disasters and was twice rebuilt
    3. C.
      Serious social problems emerged.(出现)
    4. D.
      It was ruined by an earthquake and a war, but was twice rebuilt
  3. 3.

    Which of the following problems is NOT mentioned in the passage?

    1. A.
      Housing shortage
    2. B.
      Waste disposal
    3. C.
      Heavy traffic
    4. D.
      Pollution
  4. 4.

    What has brought so many problems to Tokyo today?

    1. A.
      A severe (严重) earthquake and the Second World War
    2. B.
      The foreign occupation (占领) after the war
    3. C.
      The population explosion between 1945 and 1960
    4. D.
      The rapid development of the city after the war

We can make mistakes at any age. Some mistakes we make are about money. But most mistakes are about people. “Did Jerry really care when I broke up(分开) with Helen?” “When I got that great job, did Jim, as a friend, really feel good about it?” “And was Paul friendly just because I had a car?” When we look back, these thoughts can make us feel bad. But when we look back, it is too late.
Why do we go wrong with our friends, or our enemies? Sometimes what people say hides their real meanings. And if we do not really listen, we miss the feeling behind the words. When someone tells you, “You’re a lucky dog!” Is he really on your side? If he says, “You’re a lucky guy!” That is being friendly. But “a lucky dog”? There is a bit of envy (嫉妒) in those words. What he may be saying is that he does not think you deserve (应得) your luck.
“Just think of all the things you have to be thankful for” is another phrase（短语） that says one thing and means another. It could mean that the speaker is trying to get you to see your problem. But this phrase contains the thought that your problem is not at all important.
How can you tell the real meaning behind someone’s words? One way is to take a good look at the person talking. Do his words fit the way he looks? Is what he says shown by the tone of voice?  The look in his eyes? Stop and think. The minute you spend thinking about the real meaning of what people say to you may save your another mistake

  1. 1.

    When the writer thinks of some of the things that happened between him and his friends, he          .

    1. A.
      feels happy, thinking how nice his friends are to him
    2. B.
      feels he might not have understood his friend’s true feelings
    3. C.
      thinks it a mistake to have broken up with his girl friend
    4. D.
      is sorry that his friends let him down
  2. 2.

    When the writer talks about the saying, “You’re a lucky dog!”, he is saying that          

    1. A.
      the speaker is just friendly
    2. B.
      this sentence suggests the same as “You’re a lucky guy!”
    3. C.
      the word “dog” should not be used to apply to（运用到） people
    4. D.
      sometimes the words show that the speaker is a bit envious
  3. 3.

    This passage tries to tell you how to          

    1. A.
      avoid mistakes about money and friends
    2. B.
      get an idea of friendly people
    3. C.
      avoid mistakes in understanding what people tell you
    4. D.
      keep people friendly without trusting them
  4. 4.

    The writer suggests that           should be trusted

    1. A.
      everybody
    2. B.
      nobody
    3. C.
      all the people
    4. D.
      not all the people

We lived in a very quiet neighborhood. One evening I heard a loud crash in the street. Earlier that evening my wife had asked me to go to the store to get some soft drinks. It seemed like this would be a good time to let my teenage daughter Holly practice her driving, so I sent her to the store in my truck.
At dinner my son talked about how much he liked my truck. I enjoyed having it, but I said: "Guy, my heart is not set on that truck. I like it but it is just metal and won’t last forever. Never set your heart on anything that won’t last."
After hearing the loud noise, the whole family ran outside. My son shouted: "Dad! Dad, Holly crashed your truck."
My heart sank and my mind was flooded with conflicting thoughts. Was anyone hurt? Who else was involved? As I ran to the door, I heard a voice in my heart say: "Here is a chance to show Holly what you really love. She’ll never forget it."
The accident had occurred in my own driveway. Holly had crashed my truck into our other vehicle, the family van (搬运车). In her inexperience, she had confused the brakes and the gas pedal. Holly was unhurt physically, but when I reached her, she was crying and saying: "Oh, Dad, I’m sorry. I know how much you love this truck." I held her in my arms as she cried.
Later that week a friend stopped by and asked what had happened to my truck. I told her the whole story. Her eyes moistened (湿润) and she said: "That happened to me when I was a girl. I borrowed my dad’s car and ran into a log that had fallen across the road. I ruined the car. When I got home my Dad knocked me to the ground and began to kick me."
Over 40 years later, she still felt the pain of that night.
I remember how sad Holly was and how I comforted her. One day, when Holly thinks back on her life, I want her to know what really matters in my life

  1. 1.

    How did the crash happen?

    1. A.
      The van was parked in the wrong place that evening
    2. B.
      Holly stepped on the gas pedal instead of the brakes
    3. C.
      The brakes of the truck didn’t work properly
    4. D.
      Holly was too careless and young to drive a truck
  2. 2.

    Why didn’t the writer punish Holly?

    1. A.
      He was so rich that he didn’t care about losing one truck
    2. B.
      He thought there was no point punishing her after the accident
    3. C.
      He believed the truck was made of metal and of poor quality
    4. D.
      He wanted Holly to know he loved her more than any possessions
  3. 3.

    What does the underlined sentence mean?

    1. A.
      She still suffered physical pain
    2. B.
      She felt guilty of damaging the car
    3. C.
      It left a deep wound on her soul
    4. D.
      She was not forgiven by her Dad
  4. 4.

    Which of the following would be the best title for the passage?

    1. A.
      What really matters?
    2. B.
      Better to forgive and forget
    3. C.
      Who is to blame?
    4. D.
      Accidents will happen

HONG KONG — Hong Kong Disneyland is too crowded, a senior Chinese tourism official said today, hinting that another Disney Park is necessary to accommodate demand from China’s huge population.
The comments by Shao Qiwei, director of China’s State Administration of Tourism, came a day after Shanghai’s mayor Han Zheng said the city was preparing to build China’s second Disney theme park.
“China has a very large population. We now have 1.3 billion people. The market is very large. As far as I know, Hong Kong Disneyland is now very crowded,” said Shao, whose comments were broadcast on Hong Kong’s Cable TV.
The Hong Kong theme park, which opened in September, was widely criticized in January when it turned away hundreds of Lunar New Year holiday makers from mainland China because the park was full. Chaos(混乱) erupted when angry crowds tried to force their way into the park.
The embarrassing incident prompted a public apology from Hong Kong Disneyland Managing Director Bill Ernest and a dressing down from Hong Kong’s leader Donald Tsang. Authorities are carefully studying the issue of overcrowding in preparation for the possible building of the Disney park in Shanghai, Shao said.
The official Xinhua News Agency reported Tuesday that no agreement has been reached on the park in Shanghai, quoting senior vice president of Walt Disney Parks and Resorts, Leslie Goodman. Hong Kong Disneyland is a joint venture between The Walt Disney Co. and the local government, which shouldered the bulk of the park’s construction fees

  1. 1.

    Why is it necessary to build a Disney park in Shanghai?

    1. A.
      Hong Kong Disneyland can’t meet the need of the large population
    2. B.
      Hong Kong Disneyland is too small and very crowded
    3. C.
      Hong Kong Disney Park was criticized by tourists
    4. D.
      Hong Kong Disneyland is far from the mainland
  2. 2.

    Hundreds of visitors from Mainland China got angry because ________

    1. A.
      the services in the park were not as good as expected
    2. B.
      they were not allowed to go into the park
    3. C.
      the park was too crowded
    4. D.
      chaos happened at the entrance to the park
  3. 3.

    The building of a Disney park in Shanghai ________

    1. A.
      has been agreed to by The Walt Disney Co
    2. B.
      is financed The Walt Disney Co
    3. C.
      will be in the charge of the Shanghai government
    4. D.
      remains to be discussed with The Walt Disney Co

A neighbor of mine, while visiting his mother in Boston, took her to a shoe store to buy a new pair of shoes. While she was trying on different styles, my neighbor took the manager aside. “When she picks out a pair that she likes,” he said, “Just tell her that the price is 12 dollars. I’ll pay the regular(正常的)price. I don’t care how much it is.”
The following week, my neighbor was walking by the shoe store and the manager recognized him and called him in.
“What’s the problem?” asked my neighbor as he entered the store.
“Wasn’t my check any good?”
“That’s not it,” answered the manager, “The problem is that your mother is bringing all her friends in for those 12-dollar shoes!”

  1. 1.

    My neighbor went to Boston ________

    1. A.
      to buy shoes for his mother
    2. B.
      to see his mother
    3. C.
      to pay for the shoes he had bought for his mother
    4. D.
      to see the manager of the shoe store
  2. 2.

    The regular price my neighbor had paid must be _______

    1. A.
      12 dollars
    2. B.
      lower than 12 dollars
    3. C.
      higher than 12 dollars
    4. D.
      unknown to himself at all
  3. 3.

    It seems very probable that my neighbor wanted to _______

    1. A.
      please his mother
    2. B.
      cheat his mother
    3. C.
      cheat the manager
    4. D.
      please his mother’s friends
  4. 4.

    The manager called my neighbor in when he saw him because______

    1. A.
      he didn’t have enough shoes for his customers(顾客)
    2. B.
      my neighbor’s mother had taken a wrong pair of shoes
    3. C.
      there was something wrong with his check
    4. D.
      he found it hard to satisfy his customers
  5. 5.

    What do we know about the character(个性) of my neighbor’s mother?

    1. A.
      She would like to buy expensive things
    2. B.
      She would like to buy cheap things
    3. C.
      She would like to help others when they’re in trouble
    4. D.
      She would like to have her son pay for her shopping

Have you ever been to the beautiful country of Holland and its capital Amsterdam? Anyone who has traveled to Amsterdam would probably agree on one thing: Amsterdam’s story is a tale of two cities -- one during the day and a completely different one at night．
During the day, the largest city in the Netherlands sits quietly on the Amstel River．You can rent a bicycle, visit the Van Gogh or Anne Frank museum, or take a water taxi．But when the sun goes down, the partying begins．In the big clubs and in coffee shops, tourists gather to hang out, talk politics and smoke．
Several areas of the city clearly show the two worlds that rule Amsterdam．And they’re all within a short cab ride of each other．For example, Dam Square attracts daytime sightseers to its festivals, open markets, concerts and other events．Several beautiful and very popular hotels can be found there．And there’s the Royal Palace and the Magna Plaza shopping mall．
But at night party-seekers come to the square．Hip hop or funk music is heard there．．So if you come, be ready to dance．The clubs don’t shut down until 4 am．
And while you’re there, check out the various inexpensive ways to tour the city．Don’t worry about getting lost．Although Dutch is the official language, most people in Amsterdam speak English and are happy to help you with directions．And you’ll notice that half the people in the streets are on bicycles they rent．
Amsterdam also has a well-planned canal system．For about 10 dollars, you can use the canal bus or a water taxi to cruise（巡游） the "Venice of the North"．
The city has a historic past．One impressive place to visit is the Anne Frank House on Nine Streets．It was there that the young Jewish girl wrote her famous diary during World War II．Visitors can view Anne’s original diary and climb behind the bookcase to the room where she and her family hid from the Nazis for two years．

  1. 1.

    What means of transport is not available to visitors in Amsterdam?

    1. A.
      A carriage．
    2. B.
      A bicycle．
    3. C.
      A canal bus．
    4. D.
      A water taxi．
  2. 2.

    When getting lost, a visitor can ask natives for directions in  ___________．

    1. A.
      only Dutch
    2. B.
      Dutch or English
    3. C.
      only English
    4. D.
      Spanish and English
  3. 3.

    What can you learn about by visiting the Anne Frank House?

    1. A.
      The experience of a beautiful girl survivor．
    2. B.
      The glorious past of Amsterdam．
    3. C.
      The life of Jewish during World War Ⅱ．
    4. D.
      The suffering of the Dutch in wars．
  4. 4.

    The passage is intended to  ____________．

    1. A.
      call up people’s memories of World War Ⅱ
    2. B.
      tell readers what A Tale of Two Cities is about
    3. C.
      instruct visitors what to do and see in Holland
    4. D.
      offer readers some information about Amsterdam

Some wonderfully creative uses of X-rays have been in the world of art．But the most impressive one is to uncover what has been covered up．Details unfolded by an X-ray of a painting can ' t be seen any other way．For example, in the past, paintings were often repaired if small pieces of paint fell off the canvas （帆布）． These repairs cannot be seen just by looking at the painting．It takes an X-ray to discover where the repairs have been made．
An X-ray of a painting is one of the best ways to tell if it was created by a famous painter or if it is a forgery（赝品）．If there is a question as to whether an old master has painted a certain painting or not, X-rays are made and compared to those of paintings that are known to be original．If the brushstrokes （笔迹） , for example, are shown to be totally different than in other work done by a certain artist, then the painting is proved to be a fake copy．
Since modern paints are usually made from different materials than paints of hundreds of years ago, the image they leave on an X-ray film looks different．This is another way X-rays can be used to spot a forgery．A modem artist will try to make a forgery look hundreds of years old by painting dirty varnish on it or by using artificial means to get the varnish to look cracked．To the naked eye the forgery may look old, but when a careful study of the X-ray image is made, the deception is obvious．
It was common many years ago for an artist to finish a painting, decide it wasn't any good, and paint a completely different picture on top of it．Or artists would paint over others' work —it was their version of recycling．Taking an X-ray is the only way to find out if there is a picture underneath the picture you see with your eyes．Sometimes museums will be more interested in the painting beneath than the one on top, and will restore the older one by having the top layer painstakingly removed．

  1. 1.

    What is the main purpose of the article?

    1. A.
      To provide information to police who are looking for stolen art．
    2. B.
      To persuade art dealers to check for fake copies before selling art．
    3. C.
      To explain how modern technology can be applied in unique ways．
    4. D.
      To help artists restore damaged artwork to its original appearance．
  2. 2.

    According to the passage，X-rays are used to ______．

    1. A.
      make repairs on paintings in the past
    2. B.
      identify the authenticity of an artwork
    3. C.
      change the materials of a forgery
    4. D.
      remove the recyclable paints
  3. 3.

    In Paragraph 3, the word "deception" probably means ______．

    1. A.
      comparison
    2. B.
      drawback
    3. C.
      trickery
    4. D.
      judgement
  4. 4.

    Which is the best title for the passage?

    1. A.
      X-ray Detectives
    2. B.
      Creative Uses of Technology
    3. C.
      Forgery Studies
    4. D.
      X-ray Painting Techniques

Language is a major problem for the European Union (EU). The agreement or treaty (条约) which created the organization that eventually became the EU, the Treaty of Rome, stated that each country's language must be treated equally. The original six countries had only three languages between them: French. German and Dutch/Flemish. However, there are now 15 countries in the EU, with a total of 12 languages. EU documents must be translated into all these languages, and at official meetings the speeches must be translated into all the languages by interpreters.
All this translating is very expensive and time-consuming (费时的). it is said that nearly half of all employees of the EU are engaged in translating documents and speeches, and nearly half of the EU's administrative(管理方面的) costs are spent on this task. In the near future it is probably that several more countries, most of them having their own languages, will join the EU, thus making the situation even worse.
The problem is not just cost: there are practical difficulties as well. With 12 languages, there are 132 possible "translation situations" that might be needed. It is often' difficult to find people in the right place at the right time who can translate from (for example) Danish into Greek, or Dutch into Portuguese, at a high professional standard.
In practice the problem has been made less serious by the use of English in many contacts between EU officials, since almost all of them speak some English. However, any move to reduce the number of official languages (perhaps to four or five) would be a blow to the pride of the smaller countries. Another commonly suggested solution is to make English the official language for all EU business. However, powerful member countries like France and Germany are strongly against it

  1. 1.

    What's the main purpose of this passage?

    1. A.
      To give a solution to a problem
    2. B.
      To discuss a problem and show how serious it is
    3. C.
      To criticize the European Union for inefficiency(效率低)
    4. D.
      To show that the problem cannot be solved
  2. 2.

    According to the writer, the use of English in contacts among EU officials has ________

    1. A.
      angered the officials who don't speak English
    2. B.
      reduced the number of official languages
    3. C.
      made the problem less serious
    4. D.
      been opposed by powerful member countries
  3. 3.

    In paragraph three, the writer mentions "Danish into Greek" as an example of ________

    1. A.
      a situation that might be difficult to deal with
    2. B.
      a situation that occurs often
    3. C.
      one of the 12 situations that requires an interpreter
    4. D.
      languages that are easy to translate
  4. 4.

    The writer suggests that if the number of official languages was reduced _______

    1. A.
      the EU would not know which official languages to choose
    2. B.
      countries whose languages were not used officially would be unhappy
    3. C.
      only languages that are easy to translate would be used officially
    4. D.
      the smaller member countries would be pleased

No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors

  1. 1.

    What does the passage mainly talk about?

    1. A.
      Importance of dealing with customer complaints
    2. B.
      Effects of customer complaints on business
    3. C.
      Tips for handling complaints from customers
    4. D.
      Several factors resulting in customer complaints
  2. 2.

    The author thinks that customer complaints _____________

    1. A.
      are easy to deal with
    2. B.
      are really quite annoying
    3. C.
      can actually be avoided
    4. D.
      are sometimes beneficial
  3. 3.

    The underlined word “authentic” in Paragraph 3 most probably means _______

    1. A.
      touching
    2. B.
      believable
    3. C.
      attractive
    4. D.
      clever
  4. 4.

    According to the passage, what is the first thing you should do when facing the customer complaints?

    1. A.
      Showing sincere attitude
    2. B.
      Making an honest apology
    3. C.
      Making an absolute promise
    4. D.
      Listening to the complaint attentively
 0  10703  10711  10717  10721  10727  10729  10733  10739  10741  10747  10753  10757  10759  10763  10769  10771  10777  10781  10783  10787  10789  10793  10795  10797  10798  10799  10801  10802  10803  10805  10807  10811  10813  10817  10819  10823  10829  10831  10837  10841  10843  10847  10853  10859  10861  10867  10871  10873  10879  10883  10889  10897  151629 

违法和不良信息举报电话：027-86699610 举报邮箱：58377363@163.com

精英家教网