题目内容

I had my first job at a local diner called the Buttercup Bakery when I was 22. I worked there for seven years and learned so many lessons, especially from a fellow waitress Helen who had incredible self-respect and did what she loved—serving people. She made everyone smile and feel good, customers and co-workers alike.

Being a waitress changed my life. One of my regular customers was Fred Hasbrook, an electronics salesman. Thanks to the newfound confidence I picked up from Helen, I dreamed of having my own restaurant. But when I called my parents to ask for a loan, they said, “We just don’t have the money.”

The next day, I shared my dream with him and said, “Fred, I know I can do more if somebody would just have faith in me.”

He walked over to some of the other diner regulars and the next day handed me checks totaling $50,000—along with a note that I have to this day. It reads, “The only collateral(担保)on this loan is my trust in your honesty as a person. Good people with a dream should have the opportunity to make that dream come true.”

I took the checks to Merrill Lynch—the first time I had ever entered a brokerage(经纪业)house—where the money was invested for me. I continued working at the Buttercup, making plans for the restaurant I would open. My investments soured, though, and I lost the money.

After great deliberation(考虑) I decided to apply for a job at Merrill Lynch. Even though I had no experience, I was hired and ended up becoming a pretty good broker. Eventually I paid back Fred and my customers the $50,000, plus 14-percent annual interest. Five years later, I was able to open my own firm.

I got a thank-you note from Fred, which will be imprinted on my head forever. He had been sick and wrote that my check had helped cover his mounting medical bills. His letter read, “That loan may have been one of the best investments that I will ever make.”

1. According to the passage, the author thought ______.

A. Helen was full of complaint about her work

B. it was easy for Helen to make everyone happy and comfortable

C. she was lucky to have a job working with Helen

D. it was not acceptable to live in such a bad condition

2.By saying that “Being a waitress changed my life.” the author means that ______.

A. the author got a high pay by working hard

B. the author borrowed $50,000 with no interest from Fred Hasbrook

C. the effort which she had made influenced her a lot

D. the experience working as a waitress was worthwhile for the author

3. Which of the following statements is not true of Fred Hasbrook?

A. Fred Hasbrook was one of the author’s regular customers.

B. Fred Hasbrook lent the author $50,000, together with other customers.

C. Fred Hasbrook’s self-respect had a great effect on the author.

D. Fred Hasbrook’s himself did not have much money.

4.What made the author’s customers lend her money according to the passage?

A. Her maturity.    B. Her honesty.   C. Her faith.     D. Her success.

 

【答案】

 

1.C

2.D

3.C

4.B

【解析】略

 

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    Is the customer always right?    Shopping is very much a part of a country’s culture, and

attitudes to shopping and consumers vary from country to country just as much as climate or taste

in food.

Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income.This has meant failing prices,plenty of special offers and a re-examination of what customer service really means. In restaurants in the south of the USA,for example,waiters compliment.(恭维)you on your clothes,ask about your day,compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.

Anyone who has waited 30 minutes to be served in fl restaurant may possibly dream of such customer service. a fact,different nationalities expect different types of service.As a friend of mine once told me,"By the end of evening I had spent as much time talking to the waiter as to my wife."

A Chinese-American friend loves telling people about how her Chinese mother shops for clothes.First of all she waits until they are on sale. And later she finds some small fault with the product and demands a further reduction.She never buys anything at the regular price.Could you imagine trying such ways in department stores in other countries?

Attitudes to service are,of course,affected by employers’ attitudes to their workers.As American waiters heavily depend on tips,they have to provide more service.But is this fair? It might not be a case of"Is the customer always right ?"but a case of” How much service is it fair to expect?"

A.People often point to America as an example of good customer service.

B.It is a question of expectations.

C.Do we think it is fair to ask shop assistants to work late evenings or on Sundays?

D.Then she asks for a discount until she gets an even better price.

E.The answer,it seems,depends on which country you are in.

F.The way we shop shows the way we get along with other people.

G.However,do Europeans really want US style service?


A. Arguments are pointless.
B. Your parents only want what's best for you.
C. Everyone's opinion matters only as much as you want them to.
D. You learn by doing.
E. Your emotions are under your control.
F. You aren't stuck in any situation
Life is the greatest teacher
There always comes a moment when I wonder where I will end up and this moment always serves as a strong motivation for me to learn life lesson. I've learned a great many things, but these are the lessons that I wish I'd learned earlier:
【小题1】_________
There was a time when everyone's opinion was mine as well. Whatever preferences I formerly held were dashed in the face of another's. This most likely came from a need to please others. Remember that your opinion matters just as much as the next guy's, whether they make more money than you or are less popular than you. Everyone's opinion holds the same weight.
【小题2】_________
Drama, chaos, and emotional unrest — these were what took up most of my time as a teenager. If I had heard someone said bad things behind my back, I'd be angry. Go crazy. Looking back on those tantrums now, I'm not too surprised. After all, when you have little self control, anything is possible. The lesson here is, remain aware of how you react.
【小题3】_________
Will one small argument among friends decide the fate of the entire universe? In my world it felt like it. I just wanted so much to be right and for them so much to be wrong. But in the end, it only resulted in me wasting my time and in the other person storming off in frustration. Is there really a point to arguing? Unless it's absolutely necessary, I've learned that it's better to hold your breath on things you can't control at all. Arguing to change someone's mind is one of them.
【小题4】_________
I'm not saying every parent wants what's best for you (there are outliers), but in general, parents do what they do for you in your best interest. My parents used to make me do the dishes, cook dinner, sweep the floors, mow the lawn, take out the garbage… the list goes on and on. And at every turn, I'd whine and complain. I'd eventually end up doing it. Now, I honestly see the value in having learned those skills. I can efficiently cook and clean up after myself.
【小题5】_________
Whenever I’d lose a friend, get an awful grade, or disappoint my parents, I stewed in my own muck. Waiting for the bad moments to go away seemed to be the only solution. Fortunately, I know now that you don’t have to be stuck in bad situations. You can go out and create better ones. It all depends on perspective; on how you see the situation. Viewing everything as a learning experience makes life more pleasurable, even during the hard times. You aren't stuck. You can move on.
I'm glad to have learned these lessons the way I did. Each experience helped shape me to become a better person. I don't know if any young people are reading this, but if they are, I'd like to say this: “Listen to life and its experiences. Everyone goes through mostly the same things.”

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