题目内容
根据短文内容，从短文后的选项中，选出能填入空白处的最佳选项，选项中有两项为多余选项。
Is the customer always right? Shopping is very much a part of a country’s culture, and
attitudes to shopping and consumers vary from country to country just as much as climate or taste
in food.
Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable（可支配的）income．This has meant failing prices，plenty of special offers and a re-examination of what customer service really means． In restaurants in the south of the USA，for example，waiters compliment．（恭维）you on your clothes，ask about your day，compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction．
Anyone who has waited 30 minutes to be served in fl restaurant may possibly dream of such customer service． a fact，different nationalities expect different types of service．As a friend of mine once told me，"By the end of evening I had spent as much time talking to the waiter as to my wife．"
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes．First of all she waits until they are on sale． And later she finds some small fault with the product and demands a further reduction．She never buys anything at the regular price．Could you imagine trying such ways in department stores in other countries?
Attitudes to service are，of course，affected by employers’ attitudes to their workers．As American waiters heavily depend on tips，they have to provide more service．But is this fair? It might not be a case of"Is the customer always right ?"but a case of” How much service is it fair to expect?"
A．People often point to America as an example of good customer service．
B．It is a question of expectations．
C．Do we think it is fair to ask shop assistants to work late evenings or on Sundays?
D．Then she asks for a discount until she gets an even better price．
E．The answer，it seems，depends on which country you are in．
F．The way we shop shows the way we get along with other people．
G．However，do Europeans really want US style service?
【小题1】E
【小题2】A
【小题3】C
【小题4】D
【小题5】C
解析:
略
第二节（共5小题；每小题2分，满分10分）
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
In 1990 a report was published about what the earth might be like 20 years from then on. 71 According to the report,the picture of the earth in the year 2010 is not a pleasant one. 72 The population could be as large as 6300 million,almost 2150 million more than in 1985.More people would move into cities ,especially cities in developing countries.Cities like Cairo and Jakarta probably would each have 15 million by then.
73 Farmers will grow 90% more food than they did in 1985,but most of the increase would be in countries that already produce enough food for their people. 74 Poor farming ways are destroying large areas of crop land,changing farms into deserts.More farmland is lost as cities become larger and more houses are built.Air pollution will get worse as industrial countries burn more coal and oil.Many of the world's forests could disappear as more and more trees are cut down.Energy will continue to be a serious problem. 75 They only workde out the situation that exists today.By changing the situation,by settling the problems,the picture can be changed.There is still time for the nations of the world to work out a plan of action.But they warned that waiting too long to make de cisions would greatly reduce the chances of success.
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A．Food production will increase,but not enough to feed all the people. |
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B．The report was a result of a three - year study. |
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C．Later on,more reports came out one by one. |
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D．The world will be more crowded because the population will continue to grow. |
E.Experts believe enough food will be produced in developing countries very soon.
F.The experts say their picture of the earth for the year 2010 may be wrong.
G.Little increase is expected in South Asia,Africa and the Middle East.