题目内容

India attained(获得)_______ independence in 1947 after _______ long struggle.

A. /; a B. the; a

C. an; / D. an; the

A

【解析】

试题分析:本题第一空后的名词independence独立,是一个不可数名词,同时也是抽象名词,所以单独使用。第二空后的名词struggle努力,斗志;前面有形容词long修饰,可以用a修饰,指“一个长期的斗志”。句意:经过长期的斗志以后,在1947年意大利获得了独立。故A正确。

考点:考查冠词

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No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.

Firstly, listen attentively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.

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Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.

Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.

Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.

1.What does the passage mainly talk about?

A. Effects of customer complaints on business.

B. Tips for handling complaints from customers.

C. Importance of dealing with customer complaints.

D. Several factors resulting in customer complaints.

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B. are sometimes beneficial

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3.The underlined word “authentic” in Paragraph 3 most probably means _______.

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There is no short cut to success, which is the first thing you should remember. For this reason you have to study hard first of all. Besides, here are some tips for you.

Never fear or hate exams and be confident. Some students study well but still may be afraid of exams and due to this reason they won’t be able to get good marks. So leave all your fears behind and free your mind before starting your studies. You have to be confident and it is the most important thing for attaining victory.

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