【题目】On a cold morning of 2014, I intended to take a taxi to the airport with my big luggage. There were some taxis _________me, but none stopped. It was freezing cold for March. Nearly an hour later I got into a taxi.
I wondered why I was in such a bad________. The driver told me most taxi drivers________thought that I would go to the train station. But this driver never________passengers. On the way to the airport, he________his story with me.
His spotless car_______whenever passengers waved, not measuring the profits. He rushed to open the door for them and made sure they were comfortably seated________he closed the door. As he got in the driver’s______, he mentioned that the neatly folded newspaper next to them were for their______. He then showed them several CDs and asked what type of______they would enjoy.
He had________many jobs before. But he got tired of thinking his best would never be good enough. He decided to find his ________in life. He loves driving cars and being of _______. He always felt proud of his full day’s wonderful work. So he became a________. One thing he knew for sure, to be good in his business he could simply just meet the _________of his passengers. But to be great in his______, he had to exceed the customer’s expectations. “I like both the sound and return of being great better than just getting by_______,” he concluded his story with these words.
I_________a lot from him. Many speakers_______thousands of dollars to impact this kind of training to be the best in our______. But it cost me only the taxi fees, and he also taught me a million-dollar lesson in customer satisfaction and expectation.
【1】A. fetching B. refusing C. carrying D. passing
【2】A. state B. situation C. condition D. position
【3】A. stubbornly B. amazingly C. interestingly D. strictly
【4】A. chose B. ignored C. called D. judged
【5】A. told B. showed C. shared D. spoke
【6】A. pulled through B. pulled out C. pulled up D. pulled on
【7】A. after B. before C. when D. until
【8】A. seat B. wheel C. case D. direction
【9】A. value B. help C. importance D. use
【10】A. paper B. sport C. dance D. music
【11】A. taken up B. taken over C. taken down D. taken in
【12】A. favorite B. story C. chance D. future
【13】A. service B. thought C. opportunity D. excitement
【14】A. businessman B. taxi driver C. professional player D. scientist
【15】A. complaints B. requirements C. expectations D. developments
【16】A. family B. time C. company D. business
【17】A. on duty B. on average C. in particular D. on earth
【18】A. think B. increase C. attract D. benefit
【19】A. charge B. provide C. offer D. supply
【20】A. life B. experience C. career D. lesson