With an overwhelming variety of educational toys and learning tools in the market, you really wonder if these educational products are really beneficial to children. There have been many educational DVDs in the market that promise to stimulate a child’s learning and enhance his or her cognitive skills. Parents feel good about buying these products for their children. After all, these educational tools try to do a parent’s job of participating in the child’s education, especially when the parent can’t be present due to his or her busy schedule.

Moreover, children seem to love these DVDs that contain pictures, words, and loads of stories. Some DVDs contain fun, sing-along songs or read-aloud words to help the children learn different concepts and words. Although these are fun for the parents and the children, the question that needs to be asked is whether these DVDs are actually beneficial to the child, as they claim to be.

Although parents expected “educational” products to give their child some educational advantage, research has shown otherwise. Researchers in a recent study concluded that there was indeed no difference between the language and cognitive ability of the infants who were repeatedly exposed to educational DVDs and those who were not exposed to the DVDs. In fact, contrary to expectations, it was found that babies who were exposed to the DVDs at an earlier age had lower overall language scores at a later age. This suggested a damaging effect of such DVDs on younger children.

For several years the American Academy of Pediatrics has recommended that toddlers under age of 24 months or 2 years should not watch videos or television. However, there are many parents who believe these DVDs really help in stimulating the child and keep him or her entertained.

While it may work as a great babysitter, it is important to limit activities like video games, computer games, DVDs or TV programs. To promote their children’s development and cognitive skills, parents are advised to spend time with their children and increase interaction with them. For example, if you want to enhance language development, converse with the child, listen, and respond to whatever the child is trying to communicate. Children learn more by interacting with parents, rather than by watching DVDs.

1.Many parents love to buy educational DVDs for their children actually because ________.

A. their children have great interest in these DVDs

B. they are sure that these DVDs are beneficial to children

C. these DVDs can share their participation in children’s education

D. these DVDs are effective in improving children’ s cognitive skills

2.According to the study mentioned in Paragraph 3, educational DVDs ________.

A. need proper regulations

B. have only few advantages

C. are helpful for older children

D. are harmful to younger children

3.What is the author’s advice on promoting children’s development and cognitive skills?

A. Making a careful schedule for children’ s education.

B. Increasing interaction between parents and children.

C. Keeping the children entertained and interested.

D. Seeking support and advice from experts.

4.Which of the following might be the best title for the passage?

A. Do educational DVDs Really Work?

B. Are You Prepared for Educational Tools?

C. Are You Leading Your Child to the Right path?

D. What Should You Do for Your Child’s Education?

No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. 1.

1.You should listen actively to what the customer has to say by maintaining comfortable eye contact. 2.

2. 3. It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or you’ll do something about his complaint.

3.Talk with the client and discover the best means to resolve his problem. 4. In this case it’s important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.

4.A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.

5.Create a procedure for recording different types of customer complaints. 5.

A. They are a valuable source of information to determine various root causes that need to be addressed within your company.

B. You should also show your customer that you do understand him by giving full attention.

C. When you have received a complaint, you should apologize for the failure the customer has identified.

D. Listen to your customer’s complaints and you can improve your service.

E. So it’s important to learn to deal with customer complaints efficiently.

F. Don’t feel ashamed of the failure in your service or products.

G. There will be times when you’ll be unable to resolve the issue immediately.

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