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---Mr.Black, I just can’t get my car started.I think there’s something wrong with the engine.

---Oh, let me see.Ah, that is not _______ it is.Actually, your car has used up all the petrol.

A. where B. when C. what D. how

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Here is some must?know information from a handbook on how people behave in doing business in some countries.

In Brazil

Brazilians are warm and friendly. They often stand close when talking and it is common for them to touch the person on the shoulder. People often greet each other (particularly women) with light cheek kisses. Schedules tend to be flexible,with business meetings sometimes starting later than planned. But to be safe,be on time. Meals can stretch for hours—there’s no such thing as rushing a meal in Brazil. Lunches also can start in the mid to late afternoon. Brazilians are social,preferring face?to?face communication over emails or phone calls.

In Singapore

Singaporeans shake hands when they meet and often also greet each other with a small,polite bow. Business cards should be offered and received with two hands. Arriving late is considered disrespectful. So be on time. Efficiency(效率) is the goal,so meetings and dealings often are fast?paced. Singaporeans are direct in their discussions,even when the subject is about money. Rank is important and authority is respected. This determines how people interact in meetings. For example,people avoid disagreeing outright with someone of a higher rank.

In the United Arab Emirates

In the UAE,status is important,so the most senior or oldest should be greeted first with their titles. The handshake seems to be longer than elsewhere. So do not pull away from the handshake. Women should cover themselves when it comes to dress. Men also tend to be covered from neck to elbows(肘部) and down to the knees. People do not avoid entertaining in their homes,but they also hold business meals at restaurants. Touching or passing food or eating with your left hand is to be avoided. When meetings are one?to?one,if your host offers you coffee,you should refuse. It might seem odd,but it is a cultural tradition. Coffee should only be accepted if it is already set out or presented.

In Switzerland

The Swiss tend to be formal and address each other by last name. They also are respectful of private lives. You should be careful not to ask about personal topics. Punctuality(守时) is vital,something that comes from a deep respect for others’ time. Arrive at any meeting or event a few minutes early to be safe. They also have clear structure in their companies. Higher?ups make the final decisions,even if others might disagree. Neat,clean dress is expected. The Swiss follow formal table manners. They also keep their hands visible at the table and their elbows off the table. It is polite to finish the food on your plate.

1.The passage is mainly about___________

A. communication types

B. the workplace atmosphere

C. customs and social manners

D. living conditions and standards

2.Why do Singaporeans avoid arguing with their boss?

A. They put efficiency in the first place.

B. They dislike face?to?face communication.

C. They want to finish meetings as quickly as possible.

D. They are supposed to obey the person of a higher rank.

3.In the UAE,when should you refuse the coffee if it is offered?

A. When greeting seniors.

B. When meeting the host alone.

C. When attending a presentation.

D. When dining with business partners.

4.In which country do people care about where to put their hands at the dinner table?

A. In Brazil.

B. In Singapore.

C. In the United Arab Emirates.

D. In Switzerland.

My heart sank when the man at the immigration counter gestured to the back room. I was born and raised in America, and this was Miami, where I live, but they weren’t quite ready to let me in yet.

“Please wait in here, Ms Abujaber,” the immigration officer said. My husband, with his very American last name, accompanied me. He was getting used to this. The same thing had happened recently in Canada when I’d flown to Montreal to speak at a book event. That time they held me for 45 minutes. Today we were returning from a literary festival in Jamaica, and I was startled that I was being sent “in back” once again.

The officer behind the counter called me up and said, “Miss, your name looks like the name of someone who’s on our wanted list. We’re going to have to check you out with Washington.”

“How long will it take?”

“Hard to say ... a few minutes,” he said. “We’ll call you when we’re ready for you.” After an hour, Washington still hadn’t decided anything about me. “Isn’t this computerized?”

I asked at the counter. “Can’t you just look me up?”

Just a few more minutes, they assured me.

After an hour and a half, I pulled my cell phone out to call the friends I was supposed to meet that evening. An officer rushed over. “No phones!” he said. “For all we know you could be calling a terrorist cell and giving them information.”

“I’m just a university professor,” I said. My voice came out in a squeak.

“Of course you are. And we take people like you out of here in leg irons every day.”

I put my phone away.

My husband and I were getting hungry and tired. Whole families had been brought into the waiting room, and the place was packed with excitable children, exhausted parents, even a flight attendant.

I wanted to scream, to jump on a chair and shout: “I’m an American citizen; a novelist; I probably teach English literature to your children.” Or would that all be counted against me?

After two hours in detention, I was approached by one of the officers. “You’re free to go,” he said. No explanation or apologies. For a moment, neither of us moved, we were still in shock.

Then we leaped to our feet.

“Oh, one more thing.” He handed me a tattered photocopy with an address on it. “If you weren’t happy with your treatment, you can write to this agency.”

“Will they respond?” I asked.

“I don’t know --- I don’t know of anyone who’s ever written to them before.” Then he added, “By the way, this will probably keep happening each time you travel internationally.”

“What can I do to keep it from happening again?”

He smiled the empty smile we’d seen all day. “Absolutely nothing.”

After telling several friends about our ordeal, probably the most frequent advice I’ve heard in response is to change my name. Twenty years ago, my own graduate school writing professor advised me to write under a pen name so that publishers wouldn’t stick me in what he called “the ethnic ghetto” --- a separate, secondary shelf in the bookstore. But a name is an integral part of anyone’s personal and professional identity -just like the town you’re born in and the place where you’re raised.

Like my father, I’ll keep the name, but my airport experience has given me a whole new perspective on what diversity and tolerance are supposed to mean. I had no idea that being an American would ever be this hard.

1.The author was held at the airport because __________.

A. she and her husband returned from Jamaica.

B. her name was similar to a terrorist’s.

C. she had been held in Montreal.

D. she had spoken at a book event.

2.We learn from the passage that the author would __________ to prevent similar experience from happening again.

A. write to the agency B. change her name

C. avoid traveling abroad D. do nothing

3.Her experiences indicate that there still exists __________ in the US.

A. hatred B. discrimination

C. tolerance D. diversity

4.The author sounds __________ in the last paragraph.

A. impatient B. bitter C. worried D. ironic

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