题目内容

【题目】Our factory has introduced advanced technology early this year, and thus we can produce ________ last year.

A. twice as more bicycles as B. more bicycles than twice

C. more than twice bicycles as D. more than twice as many bicycles as

【答案】D

【解析】考查倍数表达。句意我们工厂今年年初引进了先进技术,因此我们可以比去年多生产2倍多的自行车倍数+as+形容词原级+as…表示“……是……的几倍”故选D。

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【题目】There were smiling children all the way.Clearly they knew at what time the train passed their homes and they made it their business to stand along the railway,wave to complete strangers and cheer them up as they rushed towards Penang.Often whole families stood outside their homes and waved and smiled as if those on the trains were their favorite relatives.This is the simple village people of Malaysia.I was moved.

I had always traveled to Malaysia by plane or car,so this was the first time I was on a train.I did not particularly relish the long train journey and had brought along a dozen magazines to read and reread.I looked about the train. There was not one familiar face.I sighed and sat down to read my Economics.

It was not long before the train was across the Causeway and in Malaysia.Johore Baru was just another city like Singapore,so I was tired of looking at the crowds of people as they hurried past.As we went beyond the city,I watched the straight rows of rubber trees and miles and miles of green.Then the first village came into sight. Immediately I came alive;I decided to wave back.

From then on my journey became interesting.I threw my magazines into the waste basket and decided to join in Malaysian life.Then everything came alive.The mountains seemed to speak to me.Even the trees were smiling.I stared at everything a if I was looking at it for the first time.

The day passed fast and I even forgot to have my lunch until I felt hungry.I looked at my watch and was surprised that it was 3:00 p.m.Soon the train pulled up at Butterworth.I looked at the people all around me.They all looked beautiful.When my uncle arrived with a smile,I threw my arms around him to give him a warm hug(拥抱).I had never done this before.He seemed surprised and then his weather-beaten face warmed up with a huge smile.We walked arm in arm to his car.

I looked forward to the return journey.

1The author expected the train trip to be______.

A. adventurous B. pleasant

C. dull D. exciting

2What did the author remember most fondly of her train trip?

A. The friendly country people. B. The mountains along the way.

C. The crowds of people in the streets. D. The simple lunch served on the train.

3Which of the following words can best take the place of the word "relish" in the second paragraph?

A. choose B. enjoy

C. prepare for D. carry on

4What can we learn from the story?

A. Comfort in traveling by train. B. Pleasure of living in the country.

C. Reading gives people delight. D. Smiles brighten people up.

【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Customer service refers to the way that companies behave towards their customers. 【1】 However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3】You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions (臆断)and think that you know what the customers want.

4】 Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5】Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never interrupt or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to stores.

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