题目内容
Have you ever walked into a candy store with a young child and watched with delight as the store manager gave the child a small treat? Or have you ever received a telephone call from a shopkeeper asking you whether an item you bought a month before was meeting your needs? No doubt you noticed these gracious acts.
Business firms nowadays are quick to have programs designed to ensure product and service quality. But it's often the “little things” that help build a tie between seller and buyer.
If you want to make those “little things” a high customer service priority(优先权),here are a few tips for you to follow.
Make a list of the simple acts you can perform for your customers. It might include handing out key chains or other small gifts to customers,or extending delivery service to elderly customers. Just be sure every item is economical and easy to carry out.
Training in the “little things” helps your people lean skills and attitudes. If you’re your people to hand out small gifts of your business,be sure they’re goods available in your store. If you want your people to take extra time with customers,be sure you schedule enough staff during rush business hours. If you want your people to follow up with customers on the telephone at the end of each month,be sale you drop the sales load a bit at that time.
Training in the “little things” doesn’t end with a single activity. It must become part of everyday life in your business. Show the importance of the “little things” by word and deed. Be sure everyone practices the art of customer courtesy(礼貌)each day. Announce the power of the “little things” through every possible means. The more cheer leading you do about this topic. The more it will become deeply fixed in the workplace.
57. The underlined word “gracious” most probably means“ ”.
A. strange B. clear C. easy D. kind
58. If you want your people to accompany customers much longer,be sure .
A. enough assistants are available during rush business hours
B. you praise employees who show courtesy to customers
C. little things are given to customers all the time
D. you drop the sales load a bit at that time
59. The purpose of giving away little things to customers is to .
A. please the children of the customers
B. clear off goods kept long in the stole
C. build a relationship between seller and buyer
D. help the employees learn attitudes and skills
60. The main idea of this passage is .
A. the necessity of giving away little things
B. the importance of “little things ” in business
C. how to train the employees in the business firm
D. praising employees who show courtesy to customers
DACB
I have been using the Internet since I was five years old, when my dad first sat me down in front of a computer and connected me the World Wide Web.
I’ve always felt like a master of the Internet world. AOL Instant Messaging, MSN, Gmail, Facebook, Myspace -- I’ve got it all under control. I thought there was nothing more to it besides checking my e-mail and wasting my time, until I was introduced to electronic commerce(e-commerce): business on the Internet.
Some online businesses are run from one-room home offices. Others have hundreds of employees (雇员) across the world. Have you ever heard of Amazon.com, Yahoo.com?
My friends often said they got cheap textbooks off Amazon.com, or had a good deal (交易) on Steve Madden shoes that were on sale at SteveMaden.com. Unfortunately for me, I continued my “e-commerceless” Web-surfing, not knowing about all the deals I was missing out on.
That is, of course, until my sister finally sold the idea to me.
“Why are all these packages arriving in the mail for you, Katy?” I asked her one day. Strange envelopes (信封) had been put on our doorstep for weeks now, each one always addressed to my sister; and we all know little sisters should never be getting more mail than their elders!
“Oh, it’s the things I ordered online!” she answered. I watched speechlessly as she opened them. There was no way our parents were letting her spend that much money- online or off!
“How much did all of this coat?”
“Oh, only about $15 in all!” She said excitedly. “Everything on eBay is on sale! It’s a way better than going to the mall.”
I felt as if there had been a store right in my backyard that I had never walked into! That week, I ordered a used Spanish textbook for my summer course online for 10 percent of the publishing price. A few days later, I bought an iPod protector and a book or two via the wonderful eBay.com.
1.From the first two paragraph we can conclude that the author
A.had no experience using computers |
B.had no idea of what e-commerce is |
C.only used the Internet to check e-mail |
D.thought surfing the Internet was a waste of time |
2.The writer didn’t find out about e-commerce until
A.he stopped web-surfing |
B.he visited a store in his backyard |
C.his sister explained the packages she got by mail |
D.his friends told him about the online deals they made |
3.We can infer from the last paragraph that the author .
A.never enjoyed shopping that much |
B.loves the big store in her backyard |
C.feels she is a true master of the Internet |
D.has begun to enjoy online shopping |
4.What’s the purpose of the article?
A.To tell the readers how he begins online shopping. |
B.To do business on the Internet. |
C.To make an online shopping ad. |
D.To advise people not to do online shopping |
五:补全对话(共5小题,每题1分,共5分)。
根据对话内容,从对话后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
A: Good morning. Marketing Department.
B: Well, I’m phoning about a job you advertised in the local newspaper.
A: I’m the marketing manager. 61
B: Yes, it’s Johnson.
A: Good. 62 And you are still in college?
B: Twenty-four years old. 63
A: And what’s your major at college?
B: 64 Besides, I studied English, law, accounting, computer and ten more courses.
A: 65
B: Yes, I worked in the marketing department during the summer holidays.
A: Um, I see. Could you come for an interview at 2: 15 p.m. on Wednesday, young man?
B: Yes, madam.
A: Good. See you then.
A.I graduated one year ago. |
B.Could I have your name, please? |
C.How old are you? |
D.Who is it speaking? |
E.Are you good at English?
F.Have you any experience as salesman?
G.Business administration(管理).
任务型阅读(从六个待选项中为每短话选择一个合适的标题,不必全部使用。)
Hollywood movies are regularly filled with sex and violence. They can be exciting films but sometimes all you want is a little light-hearted entertainment.
51.________ Have you heard of Bollywood? All singing, all dancing and unrealistic, it is the perfect alternative to normal Hollywood movies. Bollywood is the Indian film industry, based in Mumbai, formerly known as Bombay. Most Chinese school kids have probably never seen an Indian film. Yet Bollywood is the largest producer of films in the world. This year the Indian Filmgare Awards, Bollywood's Oscars, turn 50 years old.
52._________ The typical Bollywood movie usually has the following ingredients: a cup of romance, a tea-spoon of comedy, a dash of international sight-seeing, served with a huge slice of singing and dancing. There will also be one brave hero, one beautiful heroine and one baddie. The result is a fun-filled musical.
53._________ There is never any mention of politics, poverty or war. The actors change clothes and locations within a single song. But the audiences don’t mind. To Indian movie lovers, especially the poor, such films are a gateway to heaven and the stars are their gods. The films take them to a magical world away from their everyday troubles. The films tell them the impossible is possible and that true love conquers all.
54.__________ But, behind the beautiful scenes, Bollywood still emphasizes traditional family values. In most films, if two lovers want to break an arranged marriage, they can't just run away. They must win over their parents.
55.___________ So if you're tired of all that Hollywood actions, check out the following Bollywood films. They will take you to a brighter, cheerier and more colourful world, where it's still cool to dance around a tree and sing a love song.
A.Bollywood pays great attention to traditional values. |
B.Bollywood is lees famous than Hollywood, and yet it produce the most films in the world. |
C.Bollywood films are full of ideal things and free of daily worries. |
D.Bollywood is a decent refreshing replacement for those over-stimulating Hollywood films. |
E. Bollywood has gradually won its reputation on the world stage.
F. Bollywood films are mostly comic romances with light-hearted incidental music.