题目内容

Please allow me to ________your garden and have a look at the beautiful flowers．

A.
remove
B.
hunt
C.
enter
D.
walk

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There is something wrong with this bill.Please all the items again.

The phone is ringing at the other end of the line and it clicks as it is being answered．A voice says quickly, “Hello, will you hold, please?” Then there is another click, followed by silence．It seems like hours before someone comes back on the line ---- that is, if you don't hang up first．
Office calls are, perhaps, the most difficult and the most important part of a secretary's work．The first impression that a man receives about a business is often through a telephone contact．A caller who is left hanging on “hold” will get the feeling that he or she has been forgotten or ignored．If a call is answered rudely, the caller may become angry．And if the call is not routed directly to the right person, the caller may feel that he or she is getting the “run-around”.
Laura Needham is a secretary in the executive offices of a large manufacturing company．As a good office secretary, Laura knows that all phone calls must be answered without delay and handled efficiently. She knows that a secretary must be pleasant and helpful, no matter how busy she is or what kind of feeding she may be in．She knows she must keep calm if a caller gets impatient or becomes angry; also, of course, she knows she can never allow herself to lose her temper (脾气)．If she does not have the information the caller asks for, she must know who does have the information．Finally, she knows that one of her most important responsibilities(责任)is to “screen telephone calls” and to know which calls to refer to her boss, which calls to refer to other people, and which calls to handle herself．
A well-handled telephone call will give the caller a good impression of the company he or she is dealing with．For this reason, an office secretary who can handle telephone calls cheerfully, tactfully (老练的), and efficiently is a valuable asset to any organization
63. Good secretaries find it       to handle office calls well.
A. very. boring           B. very important
C. quite necessary         D. extremely difficult
64. The underlined word "nmaround" here means       .
A. a flat refusal              B. a not-so-warm welcome
C . an unpleasant refusal                    D. an unhelpful response
65. In Laura's opinion a secretary can never be a good one until     .
A. she often asks her boss how to answer a telephone call
B. she knows how to please all the people
C. she has the information that others need
D. she can keep calm and never loses her temper
66. This passage is mainly about     .
A. well-handled telephone calls                                    ,~
B. an efficient office secretary called Laura Needham
C. the importance of how office calls are dealt with
D. a secretary being a valuable asset to her company

Mrs. Amatuli was my teacher in the fourth grade. One day at lunch time,I was getting ready to eat my same old tuna fish(金枪鱼)sandwich and suddenly Mrs. Amatuli asked me if she could buy my sandwich from me. She explained that I could use the money to buy a hot lunch from the cafeteria.
I was thrilled. I never bought my lunch at the cafeteria. It was too expensive for my family,and I always carried my lunch and brought the bag back home to use again the next day. My sandwiches were either bologna(大香肠)or tuna fish. It rarely varied beyond that.
You can understand my delight when I had the opportunity to buy a hot lunch.
When we finished lunch that day. Mrs. Amatuli took me aside and said she wanted to explain why she had bought my sandwich. I really didn’t care why, but it gave me a few minutes of her precious attention so I was very quiet as she explained. You see，she was Catholic and she told me that Catholics didn’t eat red meat on Fridays—they ate fish on Fridays.
Oh,I couldn’t wait to get home and tell my mama that from now on 1 wanted tuna fish on Fridays. After my mama understood why，she gladly fixed tuna fish for me on Fridays. She even fixed it on brown bread because she knew Mrs. Amatuli liked brown bread. From then on. every Friday I could get in line with the rest of the kids for a hot lunch. I didn’t care how many of the kids complained about cafeteria food—it tasted divine to me!
I realize now that Mrs. Amatuli could have fixed herself a tuna sandwich of Friday. But she bought my sandwich because she saw a 1ittle girl who was thrilled over the simple act of having a hot lunch.
I will never forget her for her compassion and generosity and what I should do is to follow her example.
【小题1】Mrs.Arnatuli bought the writer’s sand wish because_____________.

A．she was tired of cafeteria food

B．she hated getting in line with kids

C．she didn’t eat red meat on Friday

D．she wanted to show care to the writer

【小题2】What can we learn about the cafeteria food?

A．It was terrific.	B．It was terrible.
C．The writer enjoyed it.	D．Most kids were fond of it.

【小题3】The underlined word "divine" in Paragraph 5 means___________.

【小题4】Which of the following can best show the theme of this text?

A．It is hard to please all.

B．Better to give than to receive.

C．Love makes the world go around.

D．The more you offer,the more you are rewarded.

The phone is ringing at the other end of the line and it clicks as it is being answered．A voice says quickly, “Hello, will you hold, please?” Then there is another click, followed by silence．It seems like hours before someone comes back on the line ---- that is, if you don't hang up first．
Office calls are, perhaps, the most difficult and the most important part of a secretary's work．The first impression that a man receives about a business is often through a telephone contact．A caller who is left hanging on “hold” will get the feeling that he or she has been forgotten or ignored．If a call is answered rudely, the caller may become angry．And if the call is not routed directly to the right person, the caller may feel that he or she is getting the “run-around”.
Laura Needham is a secretary in the executive offices of a large manufacturing company．As a good office secretary, Laura knows that all phone calls must be answered without delay and handled efficiently. She knows that a secretary must be pleasant and helpful, no matter how busy she is or what kind of feeding she may be in．She knows she must keep calm if a caller gets impatient or becomes angry; also, of course, she knows she can never allow herself to lose her temper (脾气)．If she does not have the information the caller asks for, she must know who does have the information．Finally, she knows that one of her most important responsibilities(责任)is to “screen telephone calls” and to know which calls to refer to her boss, which calls to refer to other people, and which calls to handle herself．
A well-handled telephone call will give the caller a good impression of the company he or she is dealing with．For this reason, an office secretary who can handle telephone calls cheerfully, tactfully (老练的), and efficiently is a valuable asset to any organization
63. Good secretaries find it       to handle office calls well.
A. very. boring           B. very important
C. quite necessary         D. extremely difficult
64. The underlined word "nmaround" here means       .
A. a flat refusal              B. a not-so-warm welcome
C . an unpleasant refusal                    D. an unhelpful response
65. In Laura's opinion a secretary can never be a good one until     .
A. she often asks her boss how to answer a telephone call
B. she knows how to please all the people
C. she has the information that others need
D. she can keep calm and never loses her temper
66. This passage is mainly about     .
A. well-handled telephone calls
B. an efficient office secretary called Laura Needham
C. the importance of how office calls are dealt with
D. a secretary being a valuable asset to her company

Please _____all the numbers. Those numbers______10,000.

A. add to , add up B. add up, add up to

C. add up , add to D. add up to, add to

Please allow me to ________your garden and have a look at the beautiful flowers．

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